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“Excellent hotel with service to match”

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Sofitel Hamburg Alter Wall
Ranked #36 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed February 9, 2013

I stayed here on business in January and enjoyed a very pleasant stay. The room was very comfortable and the hotel's spa was excellent. The service, however, was the hotel's best attribute and I thought the staff were very impressive; polite, helpful and professional. Thanks for a lovely stay!

  • Stayed: January 2013, traveled on business
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Thank AndrewMDavies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded February 11, 2013

Dear AndrewMDavies,

Thank you very much that you took the time to comment your stay at the Sofitel Hamburg Alter Wall.
Feedback is utmost important to us as it gives us the opportunity to improve.
I am particularly proud to read that our team’s service level matched your expectations. I will of course pass the feedback over to my team.

Thank you again for sharing your experience, and we hope to welcoming you very soon again in Hamburg or at any other Sofitel Luxury Hotel.

Sincerely,
Gilles Felgen
General Manager

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681 - 687 of 2,618 reviews

Reviewed February 6, 2013

  • Stayed: February 2013, traveled as a couple
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Thank edcph
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded February 8, 2013

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Reviewed February 6, 2013 via mobile

The hotel is very good situated, all places of interest are in walking distance. The beds are very comfortable. Rooms are well designed and cosy. The only thing that we didn't like was the problem with Internet. The wifi connection was out of order during the whole our stay (2days). The staff at the reception could not fix this problem.

  • Stayed: February 2013
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Thank NuriyaMoscow078
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gilles_Felgen, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded February 8, 2013

Dear NuriyaMoscow078,

thank you very much for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall.
We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel.
It is our goal due to the high Sofitel standards to make your stay always as comfortable as it gets.
In addition to the wifi connection i would like to express express my sincerest apologies for the inconveniences. We would like to thank you for the important information. We will contact our internet provider to fix the problem as soon as possible.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gilles Felgen
General Manager

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Reviewed January 16, 2013

This hotel is beautiful, spacious, interestingly decorated, and very elegant. We enjoyed the luxury of the details: bedding, bathroom towels and robes, sparkling spa, elaborate breakfast, beautiful library. The workout room is adequate but a bit too crowded with equipment. The Sofitel in Hamburg is highly recommended for a luxurious, renewing weekend.

  • Stayed: January 2013, traveled as a couple
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Thank archilocus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded January 18, 2013

Dear archilocus,

thank you very much for taking some time to inform us about your opinion and your impressions of our hotel service.
We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel.
It is our goal to make your stay the most comfortable one.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
In addition it is nice to read that the room with soothing MyBed concept make your stay an unforgettable experience.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gilles Felgen
General Manager

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Reviewed January 16, 2013

We have stayed at Sofitel several times and have always been more than satisfied with this hotel, which is the reason for coming back.
This time we must conclude that Sofitel is loosing standard. The beds in our junior suite was so used, that the madrases could be compared with the shape of a bowl - not satisfying on a five star hotel. Some of the toiletries was used by earlier guests and the bathroom was in general not clean. We know that mistakes can happen - but the staff in reception seemed to be arrogant and careless.
All in all a disappointing experience this fourth time at Sofitel - the good thing is that we next time in Hambourg will try another five star hotel.

  • Stayed: January 2013, traveled as a couple
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Thank Nicky148
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded January 18, 2013

Dear Nicky148,

thank you for taking the time to tell us about your experience at Sofitel Hamburg Alter Wall. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
If the soothing MyBed concept were not to your satisfaction, please let us know before your next arrival, so that we can remove the MyBed in order for you to sleep on a harder mattress.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Gilles Felgen
General Manager

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Reviewed January 16, 2013

  • Stayed: January 2013, traveled with family
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Thank nijenkamp
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded January 18, 2013

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Reviewed January 14, 2013

A great stay at Sofitel Hamburg Alter Wall during New Years Eve! Very very nice hotel, friendly service and great rooms and facilities. We will definately come back to this hotel. The best was the great morning buffet.

  • Stayed: December 2012, traveled with family
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Thank PiaAalborg_Denmark
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded January 16, 2013

Dear PiaAalborg_Denmark,

thank you very much indeed for taking the time to comment your stay at Sofitel Hamburg Alter Wall.
We are pleased to read that you enjoyed your stay with us and that you had a positive experience at the hotel.
It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
It is nice to read that the room and exquisite bathrooms with soothing MyBed concept make your stay an unforgettable experience.
In addition it is a pleasure to read that the great morning buffet with the french flair met your expectations and we hope your next visit will be as pleasant as the previous one.
We hope you find a second home when travelling to Hamburg and we are looking forward to welcome you back at the Sofitel Hamburg Alter Wall.

Yours sincerely,
Gilles Felgen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#15 Spa Hotel in Hamburg
#22 Business Hotel in Hamburg
#30 Luxury Hotel in Hamburg
Price Range: $160 - $389 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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