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“many small mistakes, one quite big disappointment”

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Sofitel Hamburg Alter Wall
Ranked #26 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed January 8, 2013

  • Stayed: January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank FSH-NL
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded January 9, 2013

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660 - 666 of 2,502 reviews

Reviewed January 3, 2013

Stayed in the Sofitel Alter Wall Hamburg for three nights end of december.
Cleanness: Everywhere very clean and new rooms
Service: Excellent, fast and very friendly service at reception and concierge service
Location: Perfect location, only a few steps away from all the shopping areas and the binnenalster (which is kind of a lake with a large x-mas market and lots of shops).
Price: Great value for money
Rooms: Very nice, beautiful decorated and large rooms in nice colors, perfectly equiped with Philips Ambilight Flat-TV, Nespresso machine, additional sofa, wall plugs for i-pod (Bose) and other electrical equipment. Large bathroom with walk in shower (grohe rainshower). Just a room you want to stay in and not leave anymore.
Sleeping comfort: large bed and beatiful linen and pillows. For my taste the bed was a little bit too soft.
Additional informations:
- bus station directly in front of the hotel
- tube station a few steps across the street
- if you're not into big breakfast (like we are), there is a Starbucks just across the street
- in the hotel bar they serve a superb bloody mary, and they serve it with a celery bar (good indication for a good hotel bar)
To summarize: next time Hamburg means Sofitel Alter Wall again

  • Stayed: December 2012, traveled with friends
    • Value
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Thank SwissGulliver
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded January 4, 2013

Dear SwissGulliver,

we very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
It is nice to read that we could make your stay to your full satisfaction.
In addition it is a pleasure to hear that the room and exquisite bathrooms is a place you want to stay in and won´t leave it anymore.
If the soothing MyBed concept were not to your satisfaction, please let us know before your next arrival, so that we can remove the MyBed that you can sleep a little bit harder.
We offer different choices of breakfast, so please feel obliged to contact our restaurant staff during your next stay.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gilles Felgen
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 29, 2012

Well, if I had read my former review before coming back to Sofitel, I wouldn't have been surprised that it wasn't possible to boil a cup of tea at the room - but I didn't (lesson learned).

Further, apparently I was upgraded last time, because the room I had this time didn't have a coffee maker either (apart from that I don't remember any difference of the rooms) so no coffee or tea at the small balcony that characterizes many (if not all) of the rooms facing the canal. The room had free - but very slow - wifi. The bathroom had separate shower and bathtub.

Really not much else to say about this stay: A 5-star hotel without big surprises in any directions.

Would I come back? Not sure, but at least next time in Hamburg, I will try something different.

Room Tip: Get a room to the canal.
See more room tips
  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
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    • Cleanliness
    • Service
Thank cirlu
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded January 2, 2013

Dear Guest,

many thanks that you were our guest.
We regret that your stay did not meet your expectations.
Please allow me to express my sincerest apologies for the inconveniences.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
In addition it is correct that we have a coffee maker in a luxury room. So it could be that you´ve been upgraded last time. But we are really sorry that we haven´t any chance to make a tea as well.
Only for your information we looking forward for a faster free wifi internet in 2013.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Gilles Felgen
General Manager

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Reviewed December 28, 2012

Perfect location, the best beds, love the design in the rooms, good food, excellent service, you feel they see you and give you what you want! Fantastic with sauna, steam bath and pool visit after a good day with shopping :)

  • Stayed: August 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank GourmandKK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded January 2, 2013

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
It is nice to read that the room and exquisite bathrooms with soothing MyBed concept make your stay an unforgettable experience.
In addition it is nice to read that your stay meet your expectations and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gilles Felgen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 18, 2012

This Sofitel is placed at Alter Wall right in the city centre of Hamburg. The Alster, the shopping district and nice bars and restaurants – everything is right at your door or within walking distance. The Hotel is very classy with a nice foyer and bar/restaurant, pretty comfortable rooms everything a you need. I recommend this place to visitors on a business trip or on vacation.

  • Stayed: April 2012, traveled solo
    • Value
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Thank CMS00
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded December 20, 2012

Dear CMS00,

we appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
It is nice to read that the you like the modern art of the hotel.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
Sincerely,
Gilles Felgen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 5, 2012

The property was first settled. The hotel is very conveniently located. Near train station with direct travel to the airport. Very close to the Town Hall Square, so we never miss a Christmas show at the weekend. It offers comfortable, clean, the breakfast is great. However, at first it was uncomfortable, because we lived in a room for the disabled, but with a great view of the canal. This is perhaps the single remark, as at the reception we were not warned. But the room was large with a great bathroom and two TV. I could watch late-night football, and his wife - a concert. The room is very fast wi-fi.

Room Tip: Rooms on the south side are quieter
See more room tips
  • Stayed: December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank sgp1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded December 10, 2012

Dear Guest,

We very much appreciate your comments regarding your stay at Sofitel Hamburg Alter Wall. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
Moreover, I would like to apologize for the fact that you were not informed that you were assigned a suite for disabled guests.
Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Gilles Felgen
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
An Accor traveler
1
Reviewed December 5, 2012

  • Stayed: December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank An Accor traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
sofi842, Manager at Sofitel Hamburg Alter Wall, responded to this reviewResponded December 10, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
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Additional Information about Sofitel Hamburg Alter Wall

Address: Alter Wall 40, 20457 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Hamburg-Altstadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#11 Family Hotel in Hamburg
#12 Romantic Hotel in Hamburg
#12 Spa Hotel in Hamburg
#22 Luxury Hotel in Hamburg
#22 Business Hotel in Hamburg
Price Range: $165 - $427 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Sofitel Hamburg Alter Wall 5*
Number of rooms: 241
Official Description (provided by the hotel):
The Sofitel Hamburg Alter Wall welcomes you in the heart of the Hanseatic city. Between the famous harbour and the town hall, only 1 km from the central railway station and 17 km from the airport, Hanseatic elegance meets French savoir vivre. Clear linesand light characterise our 241 rooms and 19 function rooms. Make the most of our exclusive spa area or enjoy refined Mediterranean cuisine in our modern restaurant with views over the Alster canal. ... more   less 
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Also Known As:
Sofitel Hamburg Alter Wall Hotel Hamburg
Accor Hamburg Alter Wall
Hamburg Sofitel

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