We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Nearby Hotels
Reviews (2,828)
Filter reviews
2,828 results
Traveler rating
1,555
851
286
93
43
Traveler type
Time of year
LanguageAll languages
More languages
1,555
851
286
93
43
Show reviews that mention
All reviewsluxury roomcanal viewmodern hotelperfect locationcity hallneuer wallnespresso machinefive star hotelan upgradegreat roomexcellent hoteljunior suitecomfortable bedsspa areabeautiful citybusiness trippublic transport
Filter
Updating list...
856 - 861 of 2,828 reviews
Reviewed June 19, 2011

The Sofitel is without a doubt the best modern hotel in Hamburg.
The Sofitel chain very rarely disappoints. As does this hotel. Location is perfect. All major attractions and shops are within walking distance.
Staff is very friendly as is almost always the case in Germany. The rooms are all very nice. High quality bespoke decorations and very comfortable. Wonderful beds. Get a room overlooking the river if you can. Very nice views, especially at night.
The public areas are not nearly as nice as the rooms though. Room service is simply great. During the week rooms can be a bit expensive.

  • Stayed: March 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank itzard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 14, 2011

we just spent a weekend at this hotel and had a great time. the location is perfect in the center of town, across the street from a subway station and just a few blocks to rathaus.
the breakfast was a wonderful assortment, though a bit over priced. the fitness area is small but the pool is lovely. we traveled with our 6 year old and the hotel made him feel very welcome.

  • Stayed: June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Thank sweetunagi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 31, 2011

Fancy and cool hotel. The room was really something special. We only slept there 1 night but will use this hotel next time in Hamburg. Nice service also. Central location

Stayed: March 2011, traveled on business
Thank Tool007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2011

Good hotel in a good location that offers good value for money but lacks real five star quality here and there.
PRO: The suite I stayed in was clean and fresh, really well appointed and spacious. Great shower and nice bed. So, great room, considering the price. Would definitely stay here again when in Hamburg.
CON: Service at front desk, bar and breakfast were a bit underwhelming as far as I'm concerned. Checking in and out was reduced to the mere functionality of it and lacked personal attention and style. A great deal can be learned from other Sofitels here. Being a platinum member, which is their highest tier, is calling you by your name to much to ask? At the bar I was surprised to find that the voucher for a welcome drink did not cover an apple juice for my travel partner , where other Sofitels gladly serve you several rounds of cocktails. The breakfast chef seemed to choose reorganizing the lay-out of the buffet over serving customers in line. Staff overall looked a bit unkempt. This hotel could really improve itself by some "customer first" training in my opinion. Look forward to returning after that.

  • Stayed: May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Dwaalrand
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 22, 2011

Good hotel in a good location that offers good value for money but lacks real five star quality here and there.
PRO: The suite I stayed in was clean and fresh, really well appointed and spacious. Great shower and nice bed. So, great room, considering the price. Would definitely stay here again when in Hamburg.
CON: Service at front desk, bar and breakfast were quite underwhelming as far as I'm concerned. Checking in and out was reduced to the mere functionality of it and lacked personal attention and style. A great deal can be learned from other Sofitels here. Being a platinum member, which is their highest tier, is calling you by your name to much to ask? At the bar (where the decor lacks all cohesion) I was surprised to find that the voucher for a welcome drink did not cover an apple juice for my travel partner , where other Sofitels gladly serve you several rounds of cocktails. The breakfast chef seemed to choose reorganizing the lay-out of the buffet over serving customers in line. Staff overall looked a bit unkempt. This hotel could really improve itself by some "customer first" training in my opinion. Look forward to returning after that.

  • Stayed: May 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
1  Thank Traveler300810
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews