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“Business hotel”

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SIDE Design Hotel Hamburg
Ranked #38 of 319 Hotels in Hamburg
Certificate of Excellence
Reviewed June 13, 2014

Very friendly and helpful staff! Centrally situated - Hamburg can be explored without need of public transportation or taxi.

Good for meetings and conferences.

Great choice at the breakfast buffet - unfortunately the restaurant it furnished to narrrow.

  • Stayed: June 2014, traveled on business
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Thank justtravel00345
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Schreiter, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded July 22, 2014
Google Translation

Lieber Gast,

vielen Dank für Ihr ehrliches Feedback. Wir nehmen uns einzelne Kritikpunkte sehr zu Herzen und werden an den oben aufgeführten Mängeln arbeiten. Wir hoffen trotzdem, Sie demnächst wieder inSIDE begrüßen zu dürfen.

Beste Grüße

Alexander Schreiter
General Manager.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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284 - 290 of 1,659 reviews

Reviewed June 7, 2014 via mobile

As a world traveling business couple, we've seen much better 5 star hotels.
This one is quite average and sometime you have the feeling that the 5 star rating is not really justified.
The rooms are standard and nothing special and rather unpractical.
The toilet seat is a joke and feels unhygienic because of the used wood.
During the second day we didn't receive any towels except for the hands.

This is stuff which must not happen in a 5 star claiming hotel.

Stayed: June 2014, traveled as a couple
1  Thank Localhost0
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Schreiter, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded July 22, 2014

Dear guest,

thank you for your honest feedback. We regret to hear that the above mentioned issues influenced your stay negatively. We are also sorry that you did not like the style of our hotel. Hope to welcoming you soon to convince you of the SIDE Hotel.

Best regards

Alexander Schreiter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 29, 2014

Lovely hotel, good location. Loved the rain shower but it splashed the entire bathroom every time we used it. Loved the swimming pool area, but it was dangerously slippery, saw some people fall down, and almost fell down myself.

  • Stayed: April 2014
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2  Thank Pukkiepuk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Schreiter, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded July 22, 2014

Dear guest,

thank you for your honest feedback. We take your points of criticism seriously and try to improve our services continously. Hope to welcoming you soon!

Best regards

Alexander Schreiter
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

I stayed at hotel for business purposes. at my first night i put the air condition at max and slept. when i woke up i realized that room is still cold. during day I started dizy and felling sick. I missed the evening meeting and came back to hotrl early. At reception I told them to increase it, and got in bed due to being ill. I was woken up by a lady at 21:00 in my room without knowing what she was doin there. and since i was very dizzy I told her about the room temperature than slept. i woke up at 3 am at the coldest room and called reception, the man said it is communicated to technicans and it will be ok in half an hour. when i woke up in the morning i see that room temprature even went down. i called the reception again they said they informed technicians. a technician came in and tried to fix my airconditioning.. it has been 15 hours with 5 times complaintments still problem is there. now i can see why customers became rude and noisy at those kind of cases.

I am exremely dissatisfied with this hotel. they are incapable of solving even minor issues. do not stay if you do not want to be ill and miss day time activities.

  • Stayed: May 2014
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1  Thank mahir m
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Schreiter, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded July 22, 2014

Dear guest,

thank you for your honest feedback. I am sorry to hear that the above mentioned issue made your stay not a memorable one at SIDE Hotel. Please contact me directly (a.schreiter@side-hamburg.de) to inform me about the matter.

Best regards

Alexander Schreiter
General Manager

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Reviewed May 27, 2014

I was here for a business trip/conference and the stay was perfect!
The decoration in the hotel is beautiful, the morning buffet amazing, and staff really helpful. They managed to handle a very special demand for me in a very short time - really appreciated.

  • Stayed: June 2013, traveled on business
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1  Thank Annouchka22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Schreiter, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded July 22, 2014

Dear guest,

thank you for your great feedback. We are happy to hear that you enjoyed your stay inSIDE. We are looking forward to welcoming you soon!

Best regards

Alexander Schreiter
General Mananger

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

I like those kind of hotels very well, interesting architecture, friendly people, a bit of luxury... interesting room, a big bed with fluffy blankets and pillows, dim lighting, smells good and a great big shower with large soft towels. This is all I need for a good hotel night :-) definitely worth a repeat!

  • Stayed: April 2014, traveled on business
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1  Thank drmaxde
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Schreiter, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded July 22, 2014

Dear guest,

thank you very much for your great feedback. I am glad to hear that you enjoyed your stay inSIDE. We are looking forward to seeing you soon.

Best regards

Alexander Schreiter
General Manager.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2014

SIDE was recommended to us by friends who stayed there a few years ago and it is an impressive minimalist hotel with friendly, helfpful staff and in a superb location.
We stayed for two nights and had a Superior (Standard, I think) room on the 7th floor, which was fine. Although not a huge room, it had a decent size bathroom, funky wardrobes, and room for an additional table and chairs and desk area. However the bed was probably a bit too firm and our aircon control appeared to be limited to opening the window. We were also surprised there was no Nespresso (or similar) machine.
The Wi-fi process is odd, with you needing to get a separate code from reception every 24 hours. Even then the wi-fi quality was poor in the room although seemed a bit better in the public areas.
Hotel service was excellent throughout, with a helpful front desk and housekeeping being very efficient.
The bar area is also stylish but relaxed and with service also very good. There is a large terrace on the 8th floor which is very impressive but its main use appears to be for functions/conferences. The area screams out for a permament bar, which would have been great over the two warmish evening while we there.
We also had dinner one evening in the on-site (m)eatery restaurant: food was very good, although service switched from excellent to average.
Breakfast in the same restaurant space was also good with a vast array of good quality options.
The hotel is less than five minutes walk to the Binnenalster lake and Jungfernstieg, perhaps the tourist focal points of the city, and also just a short walk away to the river/port, the beautiful Planten un Blomen park and the other highlights of an impressive city.

  • Stayed: May 2014, traveled as a couple
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1  Thank Maddison65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alexander_Schreiter, Manager at SIDE Design Hotel Hamburg, responded to this reviewResponded July 22, 2014

Dear guest,

thank you for your feedback. We appreciate the positive as well as the negative points you mentioned. Please apologize our insuficient Wifi connection, we are working on. Hope to welcoming you soon in Hamburg!

Best regards

Alexander Schreiter
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SIDE Design Hotel Hamburg

Address: Drehbahn 49, 20354 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Neustadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Hamburg
#32 Luxury Hotel in Hamburg
#33 Business Hotel in Hamburg
#36 Family Hotel in Hamburg
#44 Romantic Hotel in Hamburg
Price Range: $172 - $368 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — SIDE Design Hotel Hamburg 5*
Number of rooms: 178
Official Description (provided by the hotel):
As Hamburgs first 5* Superior Design Hotel, SIDE is directly located in the heart of the city. Built by architect Jan Störmer, designed by Matteo Thun and illuminated by Robert Wilson, space and light have been put perfectly in relation to one another. These are the factors, which essentially shape the heart of the hotel and make the SIDE a sensual location for the urban generation of today. The 168 rooms in different categories are minimalist in style, yet welcoming, comfortable and with a personal touch. Ten "flying" suites on the 10th and 11th floor are all decked out in white. A further highlight of the hotel is the Sky Lounge and the roof top terrace on the 8th floor which offer an impressive view over Hamburg. Both are perfect venues for summer parties, events or photo-shootings. On the ground floor, the [m]eatery bar +restaurant serves dry aged steaks, different self-made burgers and special tartars. Colourblocking is a key theme in the SIDE SPA. This wellness oasis is refreshingly colourful and luxuriously furnished ... more   less 
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Also Known As:
Side Hotel Hamburg
Side Hamburg

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