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“Really Good”

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SIDE Design Hotel Hamburg
Ranked #36 of 318 Hotels in Hamburg
Certificate of Excellence
Dublin, Ireland
Level Contributor
103 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Really Good”
4 of 5 bubbles Reviewed November 29, 2012

Was on business in October 2012 for two nights, really nice hotel, rooms small but functional
Highlight was dinner, best Filet Mignon ever, wine a bit expensive but you had to have a good wine with the quality of the steaks
would stay again

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RayT1962
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Design Hotel Hamburg, responded to this review, December 7, 2012
Dear guest,

Thank you very much for sharing your feedback with us on TripAdvisor. We are very pleased to hear that you have enjoyed your stay and that the [m]eatery bar + restaurant was to your satisfaction.

We look forward to welcoming you soon again!

Yours sincerely,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,320 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (54)
Date | Rating
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English first
Level Contributor
14 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
5 of 5 bubbles Reviewed November 14, 2012

Stayed here for 2 nights on business trip; clean, modern, functional rooms in nice design, good amount of space. Service overall was great with friendly staff, very nice breakfast and have to mention service at breakfast was perfect and with a smile. Only comments are gym is quite small and ltd nr of equipment (be there first) and service at the hotel bar in evening was slow and a bit arrogant. I rented a meeting room in the hotel as well for a day; nice and well equipped room and great service around it.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Roel B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Design Hotel Hamburg, responded to this review, November 16, 2012
Dear guest,

Thank you very much for sharing your feedback with us. We are very delighted to hear that you have enjoyed your stay and that we were able to exceed your expectations.

We are sorry that the service at the [m]eatery bar was not to your full satisfaction. Please accept our apologies for the inconveniences.

We look forward to welcoming you again and assure you of our best attention to make your next stay perfect!

Best regards,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Henley-on-Thames, United Kingdom
Level Contributor
78 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
1 of 5 bubbles Reviewed November 1, 2012

The marmite of hotels in beautiful Hamburg. You'll just end up loving it or hating it. I wanted to love it but having stayed there twice on business have ended up hating it. On first occasion they misplaced lots of my materials for a workshop I was running there. Staff were the worst trained and unhelpful this side of 1970s eastern Europe. On second occasion (forced back because all other rooms in HH were booked for a conference) they booked me a taxi but when it failed to turn up after 30 minutes they said tough and left me to walk in the snow to a taxi rank 500 m away. Words fail me for the loathing I have for this place.

Room Tip: If it is a space age looking place with funky decor and that is all you want go here. If it is also...
See more room tips
  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CP1966942
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Design Hotel Hamburg, responded to this review, November 27, 2012
Dear guest,

Thank you very much for taking the time to write a review on TripAdvisor.

We are very concerned about your comments regarding the loss of your workshop materials and the failed taxi order. We will certainly discuss your complaint with our Front Desk Manager and assure you that we take your feedback very serious.

Please accept our apologies for the inconveniences.

Sincerely yours,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed October 16, 2012

great hotel - trendy and funky. rooms really nicely appointed and bathrooms were exceptionally nice.
bed incredibly comfortable - felt like i was floating.
windows open which is a huge plus in a modern hotel.
restaurant excellent

will be back!

  • Stayed October 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank groupleaderinPC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Design Hotel Hamburg, responded to this review, October 19, 2012
Dear guest,

Thank you very much for sharing your feedback with us on TripAdvisor. We are very delighted to hear that you have enjoyed your stay and that we were able to exceed your expectations.

We look forward to welcoming you again!

Best regards,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
63 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 84 helpful votes
3 of 5 bubbles Reviewed October 11, 2012

The previous reviews on this hotel seem exaggerated to me. It was just okay, nothing special.

PROS:
The employees were all kind and helpful.
The hotel was very clean and ultra modern.
Good location for seeing the sights.

CONS:
The breakfast was good, but 24 euros is a ridiculous price.
The bed was terribly uncomfortable - my back and shoulders hurt every morning.

  • Stayed October 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Toochy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Design Hotel Hamburg, responded to this review, October 12, 2012
Dear guest,

Thank you very much for taking the time to write a review on TripAdvisor.

We are concerned about your comments regarding the quality of our beds and the value for money of your SIDE breakfast buffet. Im summer 2012 we replaced all matresses in all guest rooms and suites and chose the premium version from the French manufacturer TRECA DE PARIS. Our SIDE breakfast buffet can be booked prior to arrival for 19.00 EUR per person and day.

We would be very happy if you would give us another chance during your next stay in Hamburg.

Sincerely,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tampere, Finland
Level Contributor
41 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
4 of 5 bubbles Reviewed October 11, 2012

I stayed 2 nights at SIDE hotel with my husband. We had a superior room on a 4th floor. The room was conteporary, clean and absolutely no noice disturbed us. A headboard was little tired with couple missing buttons and the toilet seat was maybe too stylish instead of practicality but otherwise everyhing was fine. And breakfast - it was great, absolutely must have. The bartender was an expert and the service generally very good.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank EijaV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Design Hotel Hamburg, responded to this review, October 12, 2012
Dear guests,

Thank you very much for taking the time to write a review on TripAdvisor. We are very delighted to hear that you have enjoyed your stay and that we were able to exceed your expectations.

We are concerned about your comments regarding the headboard in your guest room and would like to apologize that you did not find your bed in excellent conditions. We will certainly discuss your feedback with our Executive Housekeeper and assure you that we take your feedback very serious.

We look forward to welcoming you soon again and assure you of our best attention to make your next stay perfect!

Sincerely,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Aarhus, Denmark
Level Contributor
29 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed October 9, 2012

Great value with prebooking. Everything from booking through check-in to stay went perfectly. Absolutely recommendable for a weekend escape. Dont forget to have breakfast - absolutely fabulous! And the 200m to the best shopping area of Hamburg is perfect as well as the same 200m to Alster.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ChrWin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SIDE_Hamburg, General Manager at SIDE Design Hotel Hamburg, responded to this review, October 12, 2012
Dear guest,

Thank you very much for sharing your feedback with us on TripAdvisor. We are very pleased to hear that you have enjoyed your stay and that our SIDE breakfast buffet was to your satisfaction.

We look forward to welcoming you soon again!

Best regards,

Theda J. Mustroph & Michael Lutz
General Manager SIDE
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about SIDE Design Hotel Hamburg

Property: SIDE Design Hotel Hamburg
Address: Drehbahn 49, 20354 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Neustadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#16 Spa Hotel in Hamburg
#30 Luxury Hotel in Hamburg
#33 Business Hotel in Hamburg
#37 Family Hotel in Hamburg
#45 Romantic Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:5 star — SIDE Design Hotel Hamburg 5*
Number of rooms: 178
Official Description (provided by the hotel):
As Hamburgs first 5* Superior Design Hotel, SIDE is directly located in the heart of the city. Built by architect Jan Störmer, designed by Matteo Thun and illuminated by Robert Wilson, space and light have been put perfectly in relation to one another. These are the factors, which essentially shape the heart of the hotel and make the SIDE a sensual location for the urban generation of today. The 168 rooms in different categories are minimalist in style, yet welcoming, comfortable and with a personal touch. Ten "flying" suites on the 10th and 11th floor are all decked out in white. A further highlight of the hotel is the Sky Lounge and the roof top terrace on the 8th floor which offer an impressive view over Hamburg. Both are perfect venues for summer parties, events or photo-shootings. On the ground floor, the [m]eatery bar +restaurant serves dry aged steaks, different self-made burgers and special tartars. Colourblocking is a key theme in the SIDE SPA. This wellness oasis is refreshingly colourful and luxuriously furnished ... more   less 
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Also Known As:
Side Hotel Hamburg
Side Hamburg

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