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“Always good” 4 of 5 bubbles
Review of Steigenberger Hotel Treudelberg Hamburg

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Steigenberger Hotel Treudelberg Hamburg
Ranked #37 of 318 Hotels in Hamburg
Copenhagen, Denmark
Level Contributor
213 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
“Always good”
4 of 5 bubbles Reviewed June 10, 2012

I have come to this hotel several times over the past 4 years and alwas enjoyed staying there. Food options are fine and not overpriced, staff is friendly and the ambiance of the golf course and spa makes it very relaxed.
Am certainly coming back.

Stayed June 2012, traveled with family
Helpful?
Thank esbech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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1,015 reviews from our community

Traveler rating
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Arabic first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Korean first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Any
English first
Andorra
Level Contributor
163 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 236 helpful votes
4 of 5 bubbles Reviewed June 5, 2012

Stayed here three nights for a business meeting.
Nice and comfortable hotel, a bit out of city center, friendly staff worked hardly for you, delicious breakfast, very green apples in a huge vase on the reception attract your attention and make you happy without additional effort even all the information is in Deutsch:))
Good to have opportunity to use the Spa and different other sport facilities.
Visit Reeperbahn is the most famous street in this area and home to numerous entertainment venues ranging from local pubs to strip shows and musical theaters.
Liked narrow streets with treppen (stairs) go down to the shore.
Keeping status as a major trading port there Hamburg is pretty unsafe - keep your valuables close to your body!

  • Stayed June 2012, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank evakama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Skopje
Level Contributor
15 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
3 of 5 bubbles Reviewed May 9, 2012

I have to admit I agree with other reviewers regarding staff. However I noticed this after I left the hotel; I was charged for one extra breakfast on the bill. I was checking out at 5 am obviously not having breakfast and they did charge one... And so was the case with my colleagues staying there.
Nevetheless the hotel is an serene/village like location which makes it perfect for relaxation or golfers. Transfer to Hamburg by public transport seemed complicated so we decided to go by taxi; not cheap by more convenient for a group.
The room was basic and bit old style, even the TV set was like in the 90s. Not really up to 4 star expectations.
Breakfast and lunch were OK, but was not impressed with the dinner.

  • Stayed March 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank AnitaSk
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Paris
Level Contributor
27 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
2 of 5 bubbles Reviewed April 27, 2012

I stayed a week during a business trip at this hotel - and had some unfortunate experience with an overcharge for a dinner invitation I did not sign. The staff was very passive on this obvious error in the bill (signed for another roomnumber and with a different signature than mine). I had to wait until 22h45 for a manager to arrive to finally proceed with the correction of my bill. I still do not understand the non reactivity of the desk clerk.

There are other issues in this hotel like an inacceptable waiting time in the restaurant (takes 50 min to get your main course) and very poor reactivity of technical staff (power breakdown in my room and silly advice to "put the card in next to the door"). Internet is not free but charged 12 EUR for 24H - very poor for such a category of hotel.

Altogether, I did not spend a tremendous week with Steigenberger Treudelberg – having to worry for these things after long days of work. The ambiance gives an odd “industrial” impression – without “soul” and trimmed to handle large groups of business people for seminars plus the eventual “weekend deal” couples who think they give themselves a treat for a nice rate.

The big plus of the hotel is for golfers, because the golf course is right behind the it. So if you do not mind blandness of the hotel's machinery and spend your time golfing, this might be a good choice.

For business travellers, and if you're not attending one of the large seminars that are held in the hotel, I would rather recommend a smaller hotel of the same category or one star down.

  • Stayed April 2012, traveled on business
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
2 Thank TitideParis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Slough, United Kingdom
Level Contributor
78 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
2 of 5 bubbles Reviewed April 18, 2012

I have stayed at this property for work before and I generally have good memories. However we were massively let down by the staff this time. We booked a double room through a hotel website. When we arrived late in the evening, we checked in and there was a room booked for two nights accidentally (although reservation only for one night). When we arrived in the room, we noticed that there was 2 twin bed. This is poor service - to not uphold a reservation and then not even saying something, just hoping the customer won't notice.

Next thing I called reception to say I wanted a double bed. They said they were fully booked and were unable to help. It took another call with the manager to convince them of the need for a double bed. Suddenly, it was available. The assistant came and helped us relocate rooms.

This took half an hour all in all and we were very tired. There was a congress of nuclear scientists going on so I can believe they were almost fully booked but that is no excuse.

The new room I got was smaller, had only one towel and the shower wasn't working properly.

There were a few other minor hiccups and generally staff was unhelpful (e.g. no flexibility for shuttle bus departure time due to "lack of capacity".

However I do concur with the other reviewers that the golf facilities are fantastic and generally this is a very good standard hotel. I also enjoyed the breakfast (although the variety is not that great, quality was good). The pool area is also nice.

Overall a good hotel but this time not treated very well by front desk staff. Trying to brush off their mistake of being unable to honour the original bookings and generally a "cannot do" rather than "can do" mentality.

  • Stayed April 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
3 Thank John_Evans1951
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed April 13, 2012

Great facility, but the food at the hotel and atrium are not in the style of its 4 stars, otherwise the plant completely great for golf and wellness

Room Tip: Overlooking the golf course is necessary if you are golfer
See more room tips
  • Stayed April 2012, traveled with friends
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank BenHoganOslo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lille, France
Level Contributor
36 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
4 of 5 bubbles Reviewed January 28, 2012

The plus points :
- great golf course.
- Nice outlook
- 2 restaurants for lunch or dinner
- large and nicely decorated rooms
- Nice personnel
- not far from thé Airport

The minus points :
- no real minus points.

We did not have time to use the Spa facilities

I highly recommend this hotel

  • Stayed January 2012
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank JY59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Steigenberger Hotel Treudelberg Hamburg

Property: Steigenberger Hotel Treudelberg Hamburg
Address: Lemsahler Landstrasse 45, 22397 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Wandsbek
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#17 Spa Hotel in Hamburg
#31 Luxury Hotel in Hamburg
#50 Family Hotel in Hamburg
#63 Business Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Steigenberger Hotel Treudelberg Hamburg 4*
Number of rooms: 225
Official Description (provided by the hotel):
The Steigenberger Hotel Treudelberg welcomes you right in the nature reserve Alster Valley on the northern outskirts of Hamburg. 225 comfortable rooms, 500 sqm DaySpa, a Country Club with pool, saunas and fitness center, 2 restaurants, a bistro and a bar offer you every comfort.This resort offers you golf pleasures of a special kind. The 27 hole championship golf course is considered one of the most beautiful and challenging courses in northern Germany.The unique wellness oasis of this resort offers you a wide variety ofmassages and treatments, in its eight treatment rooms and private Spa Suite. Between treatments the Tepidarium and the Salina Vita awaits you. The wellness and DaySpa offer aims at using your personal time optimally and providing you with reenergising moments which help you maintain your performance level.You just have to arrive and relax. ... more   less 
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Also Known As:
Steigenberger Hotel Hamburg

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