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“nice room perfect location”

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Scandic Hamburg Emporio
Ranked #18 of 321 Hotels in Hamburg
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed May 27, 2014

Checking in went very well. The room was big and clean. Because they have big windows the rooms are light. It's a small walk from from the hotel to the centre and the metro station is around the corner. Parking is in the garage underneath the hotel.

  • Stayed: December 2013, traveled with family
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2  Thank EMZNetherlands
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this reviewResponded May 30, 2014

Hej dear guest,

we are happy to hear that you enjoyed your stay at our hotel and especially our location in the city center. We hope to welcome you back soon!

With kind regards,

Tobias Albert
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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516 - 522 of 1,718 reviews

Reviewed May 18, 2014

I stayed at this hotel for 3 nights during a conference. Hotel is very easy to get to the University of Hamburg and city centre. Central station and metro are in walking distance as well.

Check in and check out was great, nothing difficult, room is very spacious and modern. The only issue is the beds. Two single beds put together but not really stable, they move around a lot. Free wifi was provided and it was good. I also used sauna, it is very strange, for men you have to have this shared sauna with women (there is a women only one). People sit in the sauna could saw man shower in the changing room.

I was sick for 2 days, stayed mainly at hotel. One of the reception staff told me there is no room service, so I went down to H2O restaurant at lobby level. Thomas a staff at restaurant was really kind and helpful, when I asked honey & lemon tea, he went around to make the tea for me even it was not on the menu. He is definitely a service star. Thank you Thomas!

It was present stay at Scadic Hamburg, I will definitely come back again if the price is right.

  • Stayed: May 2014, traveled on business
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1  Thank melbcollege
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this reviewResponded May 30, 2014

Hej dear guest,

thank you very much for your feedback! We are sorry that you were sick and could not see much of Hamburg. Hopefully you could still make the best out of it. Of course we will forward this to Thomas, he will be happy to hear this.
We are sorry that you didn't like the mixed sauna, it is part of our concept and we cannot change it too quickly. Nevertheless we thank you for your review and look forward to welcome you again at the Scandic Hamburg Emporio.

With kind regards,

Tobias Albert
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 10, 2014

This hotel was absolutely fantastic. It was modern, clean, up to date and always busy. It was a great size and had the most stunning rooms and you felt like you were staying in a 'posh' hotel. I stayed here for business for 6 nights and felt very welcomed and safe during my stay. The food is fantastic and the breakfast selection is brilliant. I like the bar area as it sets a tone in the evening and during my stay, I lost my key and the staff were brilliant. They came to my room with me to check my passport which made me feel very safe indeed and reassured. We will hopefully be coming back again next year but I couldn't fault it at all. The showers were beautiful and hot and powerful and the cleaners came in and changed things everyday. The only thing I would ask is to get some English television channels as they were only in German or world news.

Room Tip: Any room is brilliant
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  • Stayed: April 2014, traveled on business
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1  Thank HaleyJ1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this reviewResponded May 12, 2014

Hej dear guest,

thank you so much for the great reviwe. We are very happy to hear that you enjoyed the hotel and our services so much. Regarding your point about the tv chennels we will talk to the responsible departments about that option, but since this is a major decision it might not be changed too quickly. We do our best to fulfill all the wishes and are very grateful for your positive feedback.
We look forward to welcome you again next year!

With kind regards,

Tobias Albert
Director of Sales & Marketing

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Reviewed May 9, 2014

Stayed two nights for a business trip. The hotel is new and with a modern design on walking distance of the city center. The room was very spacious with a big bathroom with bath. Staff was correct and friendly. Did not use breakfast so cannot give any information there. The only thing that I missed was room-service. In the lobby there is a corner where some sandwiches and snacks can be bought and brought to the room.

  • Stayed: January 2014, traveled on business
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Thank Mirjam123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this reviewResponded May 12, 2014

Hej dear guest,
thank you very much for your positive feedback! We are happy that you enjoyed your stay and the spacious room and the design of the hotel. Maybe next time you can try our breakfast buffet as well where we offer a lot of organic and healthy foods.
We are sorry that you would have preferred a room service. We do offer a pizza which you can order for take away at the bar and as you mentioned the little shop offers snacks, snadwiches and wraps etc.
We hope to see you soon again at the Scandic Hamburg Emporio.

With kind regards,

Tobias Albert
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 7, 2014

We stayed at the hotel 6 nights 30 April -6 may by hotel club site. The staff were all friendly and helpful .l and we liked the room and especially the bathroom with its spacious shower. i like the room it is large , the bed big & comfort with ice pillow. the hotel clean & housekeeping very good. i like the modern desgin of the hotel ,luxury & DECOR OF THE HOTEL.
the wifi is hotspot but it is free & very good speed, the hotel offer good business center you can receive massages or print your booking free. i visit the gym it is very good.i like the restaurant who service very good food & i like the bar it is life with very good service.

THE LOCATION AMAZING closing to Planten un Blomen park &J ungfernstieg shopping street.

i do not like
1- i can not watch champion league game between Chelsea & atlitico Madrid because it is not in tv.
2- no room service.
3-they refuse call delivery restaurant for us .

  • Stayed: May 2014, traveled with family
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1  Thank TaherAlbaghliJulian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this reviewResponded May 9, 2014

Hej dear guest,

thank you very much for your feedback. We are happy to hear that you enjoyed your stay - from your room to the restaurant. It is also nice to hear that you enjoyed the gym while your stay here. Did you know, that we also offer our guests guided running tours through the park Planten un Blomen or around the lake Alster.
We are sorry that you didn't like our room service concept. You can order a pizza from your room, and it will be ready for pick up 15 minutes later at the bar. In addition we have our small shop with fruits, snacks and freshly made sandwiches and wraps, which is open 24hours. We are sorry that this didn't live up to ypu rexpectations. We thank you for the positive feedback and hope to see you again soon.

With kind regards,

Tobias Albert
Director of Sales & Marketing

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 22, 2014

We'd booked a last minute trip to Hamburg, booking the Scandic the day before we arrived. The staff were all friendly and helpful and we liked the room and especially the bathroom with its spacious shower.

It's a short walk from the hotel to the Jungfernstieg and the shopping streets and the Planten un Blomen park is very close. Despite being so close to everything and being on the first floor our room was very quiet, we couldn't hear any noise from outside and the ventilation was silent.

The breakfast buffet was very busy on our first morning but the staff were very efficient in finding empty tables and refilling the buffet. For a "scandinavian" breakfast there was surprisingly little choice of fish but there was a nice variety in general and the food was of good quality.

Room Tip: Higher rooms have better views.
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  • Stayed: April 2014, traveled as a couple
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1  Thank OrangeWindies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this reviewResponded April 24, 2014

Hej dear guest,

thank you very much for the excellent review. We are especially thankful for the positive feedback about our staff at the breakfast and in general. It is also nice to hear that you enjoyed the quiet room. Our hotel is located in the city center but the hotel itself is built in a quite calm space, especially after closing time. We hope to see you again soon!

With kind regards,

Tobias Albert
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 20, 2014

We stayed at the hotel 4 nights during Christmas time. The Emporio Hotel is very modern with nice lobby bar and high quality restaurant. Staff is OK but we do not seems to have mutual understanding. We had combo room with our teenagers. The rooms were very spacious, bathroom average, beds a little bit odd (motor system). New hotel is always new. Breakfast was amazing with a lot of choices and professional staff. Hotel location is good if you like to stay almost in the centre. And from airport you can take taxi with a cost of ca. 25 €. From hotel to airport we went through Eppendorf. This "village" is very nice area not so far away. Please visit there if you have any extra time. Althogether almost positive experience but this was probably my last visit in Scandic hotels (never say never) because somehow these hotels are too sterile for my taste, and staff too openly "judged" our budget based travelling. Maybe they try too hard to be excellent hotel chain.

  • Stayed: December 2013, traveled with family
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1  Thank OPP_lahti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tobias A, Director of Sales at Scandic Hamburg Emporio, responded to this reviewResponded April 22, 2014

Hej dear guest,

thanks a lot for your positive feedback. We are happy that you enjoyed your stay in your spacious room as well as our selection and service at breakfast. We are sorry to hear that you find the Scandic hotels sterile. In our hotel with the design and interour we create a welcoming atmosphere and try to make people feel at home when they are staying with us. The rooms are very light in style, since they have wooden floors and windows from bottom to ceiling. Maybe you give us another chance to welcome you at Scandic.

With kind regards,

Tobias Albert
Director of Sales & Marketing

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Scandic Hamburg Emporio

Address: Dammtorwall 19, 20355 Hamburg, Germany
Location: Germany > Hamburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Wheelchair access
Hotel Style:
Ranked #18 of 321 Hotels in Hamburg
Price Range: $122 - $277 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Scandic Hamburg Emporio 4*
Number of rooms: 340
Official Description (provided by the hotel):
The Scandic Hamburg Emporio combines sustainability, Scandinavian design and functionality in a unique way. The concept of "water" as a stylish design theme can be found throughout the hotel. The Hamburg hotel has 324 rooms in two categories, a restaurant and bar "H20", as well as eight conference rooms with a view across the city. Thanks to its location on Gansemarkt in the heart of the city, the Scandic Hamburg Emporio is the ideal starting point for holidaymakers and business travellers. It is part of the Scandic Hotel Group that has more than 230 hotels in Europe and is considered a pioneer in environmentallyfriendly tourism. ... more   less 
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