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“Very Nice hotel in the City center”

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Steigenberger Hotel Hamburg
Ranked #42 of 322 Hotels in Hamburg
Certificate of Excellence
GreenLeadersBronze level
Reviewed June 24, 2012

Very Nice rooms and good service. Staff was very friendly. The rooms were not redt when we arrived before noon so they offered to store our suitcases's and the suitcases's were trnnsfered to our rooms.
The hotel is perfectly situated in the city center.

Stayed: May 2012, traveled on business
3  Thank AVADK
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management response:Responded June 27, 2012

Dear Ms. Andersen,

Thank you very much for taking your valuable time to review your stay in our hotel.
It is always a pleasure to hear that our guests enjoyed their stay with us and your compliments are greatly appreciated by all our staff.
We would be glad to welcome you back in the future at the Steigenberger Hotel Hamburg.

Yours sincerely,

Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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453 - 459 of 2,433 reviews

Reviewed June 19, 2012

I stayed here for the first time on business recently and it was a very good experience. Check-in was easy and efficient and the hotel is in a great location to explore Hamburg. Taxi from the airport is €25 and train €3. The gym has a prominent view over the city however is quite small, I didn't have time to use the spa so can't comment. Overall a very good hotel, staff helpful and rooms clean and comfortable - there are some nice bars within 2 mins walk too.

  • Stayed: June 2012, traveled on business
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1  Thank Newsy7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfh110, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded June 21, 2012

Dear Newsy7,

Many thanks for your great review. We are pleased to hear that you have enjoyed your stay at our hotel and we are looking forward to your next visit in Hamburg.

Yours sincerely,

Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2012

The hotel is located just near the Stadhausbrücke station and 2 minutes walking to the Neuer Wall, the chic shopping district of Hamburg.

This is my second Steigenberger experience after Berlin, and its almost the same. Ugly wooden reception but professional front desk. Its casual and friendly.

The rooms are large enough, with a large desk to work. The beds are comfortable but the pillows are so thin.

It suprised me that there are no iron and board in the room. This is a 5star business hotel and its not acceptable.
The hotel has a nice spa area. Very clean, spacious.

I would be staying there again.

  • Stayed: June 2012, traveled on business
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4  Thank meetjoeblack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfh110, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded June 19, 2012

Dear meetjoeblack,

Thank you very much for your review. We are happy to hear, that you have enjoyed your stay in our hotel. Our hotel offers iron and iron board on request.

We would be glad to welcome you back in the future at the Steigenberger Hotel Hamburg.

Yours sincerely
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 6, 2012

Comfortable hotel on a great location. Really located downtown in the shopping area. The restaurant serves great food. Staff is nice and helpful. Breakfast is great with huge variety. Parking is also available. The hotel is just a bit overpriced. But Hamburg is quit expensive.

  • Stayed: June 2012
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Thank Pascall K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfh110, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded June 12, 2012

Dear Pascall K,

We are pleased to hear that you have enjoyed your stay at our hotel. We are looking forward to your next visit.

Yours sincerely,

Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 2, 2012

The hotel itself is a modern building and is in very good condition, our room was enormous (basic room booked) with usual style German bedding. It was very well equipped. It was also surprisingly quiet given that our room overlooked a main road and we were only on the second floor. It's also adjacent to two stations one on the U2 and one on the S1 lines. The S1 is the line to the airport, so very convenient. The hotel is very close to the port and lake, easy walk and the Rathaus. Not so close to St Pauli. We had a delay checking in as our room wasn't ready, but were given a complimentary coffee whilst we waited - a nice touch. Check out was the quickest I've ever experienced. The room was comfortable, the public areas modern/minimal. I'd recommend this hotel. The bathroom was large with an in bath shower with screen, the bath was quite narrow at the base at the shower end which was a little awkward particularly as there is also a large plughole cover there. A few minor quibbles: the toiletries in the standard rooms are poor, the shampoo did nothing for my wife's hair and the shower gel was far too runny. There was a bottle of mineral water and two glasses set out, nothing to say it was complimentary - we took a chance and turns out it was, but a note would have been nice, also it wasn't replenished for the second night. The beds were not well made, the undersheet didn't look as though it had been touched, I had to straighten it out and tuck it in. All in all a good experience despite the minor issues.

Room Tip: Room 210 was as far from the lifts as you can get, was quiet despite being over a main road and was...
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  • Stayed: May 2012, traveled as a couple
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Thank Trav78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfh110, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded June 12, 2012

Dear Trav78,

Thank you very much for taking the time to review your stay in tour hotel. It is always a pleasure to hear that our guests enjoyed their stay with us and your compliments are greatly appreciated. We do regret that the bed was not well made and take your complaint very sincere. We have intensified our training efforts right after receiving your review.

We would be glad to welcome you back in the future at the Steigenberger Hotel Hamburg.

Yours sincerely
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 22, 2012

Let me start by saying that the staff are lovely. That's the good side.

We checked in quickly and dumped bags and went for dinner in the restaurant, where there were 10 of us ordered only a main course. It took them over an hour to bring us a mix of grilled steak and grilled lamb dishes. It should never have taken that long. Drink service was also exceptionally slow with us asking multiple times for the same wine order because they were not bringing it over.

Then I went back to the room and found that the duvet was only 3/4 the width of the queen bed and I only had one normal pillow for the whole bed (there was a deep pillow but you couldn't sleep with both). When I called reception (staff were lovely) but admitted that they don't do duvets for queen beds that cover the whole bed, which I a) find bizarre and b) have not come across in a 5 star hotel before - Usually the duvet covers the bed no matter what size!

If we're going to pick at things, I would also mention that this is one of the few 5 star hotels where they do not give your hair conditioner, which is standard in most other 4 and 5 star hotels I've visited across the globe.

All in all a very disappointing experience and this is only day 1 of 3 at this hotel!

  • Stayed: May 2012, traveled on business
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Thank FedericaAperio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfh110, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded May 30, 2012

Dear London2Florence,

Thank you very much for taking the time to review your stay in the Steigenberger Hotel Hamburg. Only by constructive criticism of our guests we are able to improve constantly our services.

We are very sorry that your stay in our hotel did not meet the level of expectation you had. We would like to apologize that you and your guests had to wait such a long time in the restaurant for your order. We have discussed this with our service and kitchen team and have intensified our training efforts.

It is not standard in the Steigenberger hotels to offer duvets for a queen or king size bed to our guests. We take your complaint very sincere and will discuss this matter with our head office in Frankfurt.

Hoping to see you again at the STEIGENBERGER HOTEL HAMBURG.

Yours sincerely,
Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

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Reviewed May 19, 2012

We were here for a large conference and found this hotel to meet all that you would expect from a Steigenberger. Location is good, rooms fine, nice lobby atmosphere. It excelled with an attentive staff for the breakfast buffet. Although it was extremely busy both mornings they had enough people to handle it and an empty offering on the bfast buffet never stayed that way for more than a few mins.

  • Stayed: May 2012, traveled on business
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Thank Calendar21PDX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sfh110, General Manager at Steigenberger Hotel Hamburg, responded to this reviewResponded May 22, 2012

Dear Calendar21PDX,

Thank you for your review. We are happy to hear that you have enjoyed your stay with us and we have shared your compliments with our service team. We are looking forward to your next stay in Hamburg.

Yours sincerely,

Bernd A. Zängle
General Manager
Steigenberger Hotel Hamburg

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Steigenberger Hotel Hamburg

Address: Heiligengeistbruecke 4, 20459 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Neustadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#9 Green Hotel in Hamburg
#15 Family Hotel in Hamburg
#19 Spa Hotel in Hamburg
#31 Romantic Hotel in Hamburg
#35 Luxury Hotel in Hamburg
#40 Business Hotel in Hamburg
Price Range: $163 - $324 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Steigenberger Hotel Hamburg 5*
Number of rooms: 233
Official Description (provided by the hotel):
The modern 5* superior hotel, built in the typical Hanseatic style, is located in the city centre, only a few steps away from all the places of interest and excellent shopping facilities. A total of 233 generously sized rooms and suites offer the comfort that is expected by travellers. The Day Spa with a panoramic sauna, steam baths and relax lounge take care of you after an exciting day. Thanks to a roof terrace, there is a fitness area available for open-air training right in the midst of the city. At the Restaurant am Fleet situated directly at the waterfront, you will enjoy your breakfast with a magnificent view over the Alster waterway. In the Bistro am Fleet with attached conservatory, you can enjoy the light, Mediterranean-style kitchen as well as unusual Euro-Asian creations and a daily changing business lunch. The Pianobar with live music and a Davidoff Cigar Lounge will offer the perfect end to the day. Rree Wi-Fi (256 kb), high speed internet per 24 hours: € 8.00. ... more   less 
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Also Known As:
Steigenberger Hamburg Hotel Hamburg
Hamburg Steigenberger Hotel

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