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Reviewed August 23, 2018 via mobile

A nice hotel with good size bedrooms and bathroom etc. But as a highly rated 5star hotel I was expecting better service and better breakfast. I do think it is easy to create good service starting by smiling, say hey and ask how you can help. Some did it, many did not. We had a room with view to the "park" which is a small green spot, where you are looking directly at the trees and no view at all.

So a good place, but you can find better.

Date of stay: August 2018
Trip type: Traveled as a couple
2  Thank P4TR1CK_S4CKNER
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
GrandElysee, Leiter Gästebetreuung at Grand Elysee Hotel Hamburg, responded to this reviewResponded August 26, 2018

Dear Patrick,

Thank you very much for taking the time to evaluate your visit at the Grand Elysée Hamburg.

Positive as well as critical comments a very important for us to constantly improve our service and the Hotel facilities. We take great pride in providing our guests with the highest service and product and for this reason, we are sorry that we failed to meet your expectations.
Furthermore we would like to thank you for your valuable annotation which we noted for further internal discussions.

We are looking forward to welcome you back again, soon, to totally convince you of our standard and quality.

With kind regards

Britta Toborg
Director Guest Relation

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2018

We didn't even get to stay at this hotel. We booked a room through a broker, and gave the number of adults and children in the party, together with both children's ages, and booked at the price quoted on the broker's website (TiCATi.com). 3 days before going we emailed the hotel as a precaution to check they had our booking and they came back to say that everything was confirmed but the price would be 60 Euros extra as one of the children was older than 14 so classed as an adult. We had clearly stated this on the booking and got a price based on the ages correctly given, so I consider the hotel to be breaching their contract to then demand an extra 60 Euros, which is beyond our budget. We are absolutely disgusted with them, and are now left trying to find a city centre hotel for 3 days time within our budget. They have showed no sympathy for our plight at all. For a 5* hotel I think that this is disgraceful customer service.

Date of stay: August 2018
Trip type: Traveled with family
2  Thank WarringtonLesley
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 19, 2018 via mobile

I've stayed 3 nights at this hotel with my family ( 2 Adults and 2 kids ) we took a suite and it was perfect with lots of space after placing 2 extra beds.

The hotel furnture is very clean and comfortable with beautiful interior colors match.

Staff were very friendly and there were lots of famous restaurants at this hotel.

I really recommend it specially for families with kids.

Date of stay: July 2018
Trip type: Traveled with family
Thank WAFA_ALBESHR
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 15, 2018

We made a trip to Heidepark from Copenhagen, and stopped for one night in Hamburg on the way. I had researched luxury hotels in Hamburg online, and this one came up along with many other chain hotels. I read the reviews on Trip advisor and made a note of others peoples comments about how friendly the staff is, the hotel is clean, they have a spa, and most of all, the food is great. I booked our stay and we have just returned.I will say that this is really a lovely hotel. From the moment you set foot, someone is greeting you, and the people at the front desk are just so sweet and very friendly. The hotel, its facilities, food, and the staff is fantastic. We already talked about booking when we back down to Heidepark next year. We booked the family room and I will say that, despite there not being many kids, EVERYONE is extremely friendly to families with children. There was an elderly man (maybe 80) in the pool while we were there and he complained that there were kids in the pool, (which by the way is huge - the pictures online does not do it justice) although we didn't even take up any space. We were not loud either and the woman at the spa just kindly told him that this hotel is for everyone and sent him off with a polite and kind smile. At dinner at Theo's and lunch at Piazza we were also treated very well and the waiters made sure that the kids had their food so that my husband and I could enjoy our meal. We would definitely recommend this hotel weather you are a couple wanting that speciel get away or a family wanting that extra comfort and quality time. We will be back again for sure.

Date of stay: August 2018
  • Trip type: Traveled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank SBrandt15
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Reviewed August 13, 2018

It’s was mix business and pleasure, was very clean, the bed was extremely comfortable .Good value for money rich breakfast after check out we also got great service .We will definitely come back in our next visit

Date of stay: August 2018
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank navasl2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
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