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“Ideal airport hotel” 4 of 5 bubbles
Review of Leonardo Hotel Hamburg Airport

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Leonardo Hotel Hamburg Airport
Ranked #85 of 318 Hotels in Hamburg
Newcastle, Australia
Level Contributor
145 reviews
55 hotel reviews
common_n_hotel_reviews_1bd8 47 helpful votes
“Ideal airport hotel”
4 of 5 bubbles Reviewed October 22, 2013

Stayed here one night only before flying next day. Bar staff friendly & helpful as were front desk guys. Full breakfast was available and was very good. We did not need to check out until 12.30pm which was no problem. One small complaint re WiFi but I notice it's been mentioned before. Friendly and helpful shuttle driver for airport transfer.

Room Tip: Try to avoid rooms that border cobbled courtyard - Get noisy very early
See more room tips
  • Stayed September 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank macca044
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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469 reviews from our community

Traveler rating
    100
    214
    102
    32
    21
See reviews for
55
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (18)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Italian first
  • Japanese first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Sweden
Level Contributor
1,036 reviews
166 hotel reviews
common_n_hotel_reviews_1bd8 207 helpful votes
3 of 5 bubbles Reviewed October 19, 2013

OK Hotel for a stay overnight, what i diónt understand is that this is supposed to be a Hotel where people most likely are travelling in Business and then no WIFI on the room, Remarkable 2013 to still check in at hotel that ahvent figured out that this little detail will be at least for me the first and only stay. Restaurant was ok but not more breakfast also OK

  • Stayed October 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank JHE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Newcastle, United Kingdom
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
3 of 5 bubbles Reviewed September 23, 2013

Stayed for one night on 22/09.

The hotel itself is very nice, clean, fresh and very handy for the airport.
There is a shuttle bus to the airport however only wifi in reception area.

The down side of our stay was the disgusting attitude of the staff member on nightshift. We arrived to checkin late at night with a printed out prepaid confirmation however he refused to accept this and said the room had to be paid with a credit card.

He refused to accept that it was paid, said the printout was worthless, demanded my credit card and slammed our room key onto the counter. We asked to speak to the manager and the response we got was for him to point at the general managers name on the wall and begin to laugh.

The most horrendous customer service i have ever experienced in a hotel.

Thankfully the staff member on at check out the next day was very polite and courteous.

To sum up, a very nice hotel and ideal for short stays. Sadly there are others similar in the area and thanks to the actions of that member if staff i would not stay there again.

  • Stayed September 2013, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank thepieshop66
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
43 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
4 of 5 bubbles Reviewed September 18, 2013

OK this is a standard Mercure hotel but it is excellent. It is very peaceful and quiet, the rooms are a good size, the beds comfortable and the bathrooms large. The staff are so pleasant and helpful which is always a good thing and it is excellent and safe for women travelling alone.

  • Stayed September 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DianaMariaLondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Treorchy, United Kingdom
Level Contributor
254 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 104 helpful votes
4 of 5 bubbles Reviewed August 27, 2013

Stayed here for one night last week, bedroom small but clean and quiet, good breakfast choice, all staff at reception and at breakfast friendly and helpful. Excellent shuttle service from hotel to airport. Only issue for me is the old moan that you only have free Wifi in reception area, the sooner Accor Hotels make Wifi free at all locations in the hotel the more I will use them.

  • Stayed August 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank TomT77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mercureHHairport, Sales at Leonardo Hotel Hamburg Airport, responded to this review, August 29, 2013
Dear Guest,

thanks a lot for your nice review about your stay at the Mercure Hotel Hamburg Airport.

We have shared your feedback internally with the whole team and have forwarded your wifi suggestion to our general management, so that we can work on a proper solution.

We would be very happy welcoming you back here in the Mercure Hotel Hamburg Airport soon again and send you warm wishes from the Mercure Hotel Hamburg Airport!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Burton upon Trent, United Kingdom
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed August 17, 2013

The plane landed at 6pm so had booked a hotel close to the airport. There were no clear signs on how to locate the hotel transfer bus until we saw a small notice to phone hotel. My mobile would not work and so had no way of contacting the hotel. Paid for a taxi in the end and would recommend phoning the hotel in advance to order the transfer bus. The hotel itself was good and the dinner was really good. Breakfast was a buffet and there were tea/coffee making in the bedroom which is great. Only a short walk to metro to get into Hamburg city.

  • Stayed August 2013, traveled with family
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank c d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mercureHHairport, Sales at Leonardo Hotel Hamburg Airport, responded to this review, August 19, 2013
Dear Guest,

thanks a lot for your review about your stay at the Mercure Hotel Hamburg Airport.

We immediately shared your review with the whole team and are very happy that you enjoyed your stay with us. For your next visit at the Mercure Hotel Hamurg Airport and when using our free Airport-Shuttle, you only have to go upstairs to the departure level, and outside between Terminal 1 and 2 there is a sign which says "Airport Plaza" where you have to wait for the Airport Shuttle after having called the hotel.

We look forward to welcoming you soon again and send you warm greetings from the Mercure Hotel Hamburg Airport.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta
Level Contributor
68 reviews
62 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
4 of 5 bubbles Reviewed July 21, 2013

I arrived late at night in Hamburg so a hotel around the airport was needed. Accor offered a business tariff incl. breakfast and free wifi. The personel extremely friendly, but admitted that the wifi might not work in most rooms. And it did not. Anyway, they deducted the parking fee as compensation so I should not complain, but that needs to be fixed. I choose hotels based on the ability to communicate from my room to homebase.

Room Tip: Check about wifi, some rooms are not covered...
See more room tips
  • Stayed July 2013, traveled on business
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Dungdang
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mercureHHairport, Director of Sales at Leonardo Hotel Hamburg Airport, responded to this review, July 23, 2013
Dear Guest,

thanks a lot for your review about your stay at the Mercure Hotel Hamburg Airport, which we have shared immediately with the whole team.

Unfortunately we currently work on getting a faster and stronger connection of wifi in the whole hotel and we really do hope that we can fix this problem as soon as possible.

However, we have forwarded your criticizm to the general management who will handle this problem.

We hope to welcome you at the Mercure Hotel Hamburg Airport soon and send you warm wishes!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel Hamburg Airport

Property: Leonardo Hotel Hamburg Airport
Address: Langenhorner Chaussee 183, 22415 Hamburg, Germany (Formerly Mercure Hamburg Airport)
Location: Germany > Hamburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Suites Wheelchair access Airport Transportation
Hotel Style:
#30 Best Value Hotel in Hamburg
#59 Luxury Hotel in Hamburg
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leonardo Hotel Hamburg Airport 4*
Number of rooms: 147
Official Description (provided by the hotel):
The Leonardo Hotel Hamburg Airport is located in the north of Hamburg - only 500 m from the underground and only 3 km from the airport away. Business as well as leisure travelers benefit from convenient transport links to the city centre and all attractive sights of Hamburg. ... more   less 
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Also Known As:
Mercure Hamburg Airport Hotel Hamburg
Accor Hamburg Airport

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