We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“A memorable stay in a lovely city, and such a lovely hotel”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Crowne Plaza Hamburg - City Alster
Ranked #48 of 319 Hotels in Hamburg
Certificate of Excellence
Cambridge, United Kingdom
Level 6 Contributor
168 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 157 helpful votes
“A memorable stay in a lovely city, and such a lovely hotel”
Reviewed May 15, 2013

We arrived in Hamburg early in the morning of Sunday 12 May 2013 for a two night stay. We got there in style, on Cunard's Queen Mary 2 from New York. Our arrival date was the last day of the world famous Harbour Festival and our ship was part of that.

The hotel in Alster is excellent. We had a great room 609 on the sixth floor. I was content to overlook the small area of carpet that was threadbare. Apart from that, comfy beds, nice linens, huge bathroom with everything you need. This hotel is sparkling clean (it is in Germany after all!), with a tremendous level of "can do" friendly service from the staff. The reception desk were more than happy to explain the slight complexities of the fare structure on the U-bahn, and their good advice probably saved us €100 in taxi rides we did not take) All staff we encountered spoke very good English.

There is a pub / bar (The King George Pub --- the House of Hannover ruled the British throne for almost a century and a half). This is where you will eat in the evening if you haven't got the energy to go into the city. The food is excellent, freshly prepared with good ingredients; choice is limited, but nevertheless we enjoyed lovely steak and wonderful fish. Prices are in line with Hamburg, and they are not expensive in relative terms. Breakfast is served on the first floor in the Blue Marlin restaurant (which is not open for dinner ...). I think this is one of the best buffet breakfasts I have ever encountered in Europe, and far ahead of anything you'll get in the south of England. Everything you could wish for at breakfast is here; for example, five choices of juice, exquisite teas (Hamburg is the best place in Europe for leaf tea), cold meats, Dutch and German cheese, many kinds of bread, eggs cooked to order ....

The cost of a taxi from the airport to the hotel is about €30 including a generous tip. You will ride in a large Mercedes with a driver who speaks English. The transit time will be 30 minutes or less unless you are in the peak of the rush hour. If €30 is two much it is €2 for a ticket on the U-bahn which will get you to the hotel is well under an hour with one change --- this is not recommended if you have more than one large suitcase (steps everywhere)

The hotel is in an upscale residential area, very quiet and completely safe. The outer lake is just across the road. It's really quiet and relaxing here. If it is not raining it take less than 30 minutes to stroll along the lake side to the city centre -- it took us 20 minutes place the wait time at traffic lights to get from the hotel to the Rathaus.

Highly recommended.

Room Tip: All rooms here are good
See more room tips
  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Simon M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, May 31, 2013
Dear totalstronomy,

Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.

Yours sincerely
Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

1,033 reviews from our community

Traveler rating
    292
    479
    208
    38
    16
See reviews for
105
344
80
362
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (80)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hebrew first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
AURORA
Level 3 Contributor
12 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 7, 2013

The staff was very pleasant and helpful. The hotel is in a good location about a 5 minute taxi ride to the train station. The food was also good and the wait staff were very professional.
I would recommend booking on the Club floor, this will give you access to the Club Lounge for snacks or drinks at no additional charge, or just to sit have coffee and read the paper.

The one thing that was lacking was the fitness room, machines were broken, old and it was quite small.

Room Tip: Book the Club Floor rooms
See more room tips
  • Stayed February 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Bruszer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, May 31, 2013
Dear Bruszer,

Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.

Best regards
Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Surrey U.K
Level 6 Contributor
80 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed May 5, 2013

My colleague & I stayed here for 1 night in April. Easy cab ride from the airport. Greeted by name upon arrival & status acknowledged & welcomed as such. A bit of a mix up over rooms at check in but politely & swiftly rectified.

We'd chosen this hotel as it had a restaurant on site as we didn't want to be finding one after our flight. We'd chosen to include dinner in our booking & although the choice was a little limited, it was served with a smile, good service & meals were good.

The room was very clean, very quiet & very pleasant over all. The beds were comfy but the duvets made a noise, petty I know but it irritated both of us.

Breakfast the next morning was served on the first floor, not in the ground floor restaurant & was excellent. Roomy, plenty of tables, & self serve for anything either of us could imagine, a really good start to our day.

Check out was efficient & there were cabs waiting outside so that was convenient.

We'd happily return.

Room Tip: Ask for what you'd like be it near the elevators or away from them etc.
See more room tips
  • Stayed April 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roxy-Popsy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, May 31, 2013
Dear Roxy-Popsy,

Thank you very much for your recent visit at Crowne Plaza Hamburg-City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.

Best regards,
Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Glasgow
Level 6 Contributor
127 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed April 29, 2013

A great hotel in a lovely part of this great city. Great bars and lovely restaurants on the same road and just a few yards from the lake. Handy for the city centre and 800metres from the uBahn. Had a great stay at this hotel and as we had breakfast included (an important feature in a city centre holiday) the times of which were really good - till 10:30 on weekdays and 11:am Saturday and 12:00noon Sunday. Clean spacious and one of the best city centre hotels value for money.

Room Tip: Room 507 - 4th or 5th floors give an airy and excellent outlook !
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank GlenLoan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, May 31, 2013
Dear GlenLoan,
Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.
Yours sincerely,
Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
St. George, Utah
Level 6 Contributor
102 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
Reviewed April 25, 2013

Accommodation excellent, rooms perfect..breakfast was outstanding...as good as it gets...and we got it at a low rate offer so it was luxury indeed.Used taxis in and out as they were really cheap...S Bahn was 5 minutes away...a great idea on "Partner" tickets. Love to stay here again. Awarded 4 stars as I thought the Bar was not up to the standard of the rest of the hotel, surly servers....slow with the change... though Room service was excellent.

Room Tip: Anywhere fine as neighbourhood is very quiet
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank UtahBikers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, May 31, 2013
Dear UtahBikers,

Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.

Best regards
Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Arnhem, The Netherlands
Level 5 Contributor
50 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed March 28, 2013

This is definitely one of the better hotels I've been in. A business hotel, twenty to thirty minutes walking distance from the city centre. The checkin is German, correct, efficient, and with a friendliness that feels far better than a warm bath. My room was large, it did smell a bit like cleaning agent I admit that, but a quick spray with deodorant from the bathroom improved that.
Beds are perfect, and the rooms are either sound-proof or I was the only guest on the floor.
There are usually two or three taxis waiting at the front door, I didn't bother to find public transport.
There is wifi internet but it is quite expensive. Wifi is not the fastest, but it is stable.
I would definitely recommend the Crowne Plaza Club: a brilliant place with a coffee machine, a fridge and small snacks. Nice place to sit after work, or have a coffee.
Summarised: I rate the hotel Excellent.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HaPi_42
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, April 8, 2013
Dear HaPi_42,
Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.
Yours sincerely

Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tokyo
Level 4 Contributor
49 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed March 16, 2013

I stayed at this hotel for a night, and found it a convenient business hotel. The room is good with a nice bathroom, and it was very quiet so I could take a good rest after a long flight from Tokyo. The hotel receptionist was kind enough for me to check in at 8 am. The restaurant was expensive so I went out for lunch near by, which was an excellent choice. The breakfat at the hotel was just average. The Internet connection costs 22 euro, which is too high for now. There was no free internet access even I am a member of Priority Club. I may stay at this hotel again or look for another one in downtown next time.

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NiigataTravelLover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this review, September 12, 2013
Dear guest,

Thank you very much for providing us with your feedback. We highly appreciate your review and because of that we are concerned to improve our quality on a constant basis in order to increase our guest satisfaction and to fulfill our guest’s needs, wishes, and wants. Furthermore I am glad that you enjoyed your stay at the Crowne Plaza Hamburg and I am looking forward to welcome you again.


Yours sincerely,

Hannes Dreher
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Hamburg hotels
25hours Hotel HafenCity
#8 of 319 in Hamburg
1,432 reviews
Show Prices
Show Prices
Show Prices
Sternschanze
Movenpick Hotel Hamburg
Movenpick Hotel Hamburg
#13 of 319 in Hamburg
2,099 reviews
Le Meridien Hamburg
#27 of 319 in Hamburg
1,451 reviews
Scandic Hamburg Emporio
#16 of 319 in Hamburg
1,529 reviews
Show Prices
Show Prices
Show Prices

Been to Crowne Plaza Hamburg - City Alster? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Crowne Plaza Hamburg - City Alster

Property: Crowne Plaza Hamburg - City Alster
Address: Graumannsweg 10, 22087 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#39 Luxury Hotel in Hamburg
#40 Family Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Crowne Plaza Hamburg - City Alster 4*
Number of rooms: 285
Official Description (provided by the hotel):
. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Priceline, Booking.com, Expedia, IHG, Orbitz, Hotels.com, TripOnline SA, Cancelon, Travelocity, Hotwire and HotelQuickly so you can book your Crowne Plaza Hamburg - City Alster reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing