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“Lovely hotel in a pleasant location with excellent staff”

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Crowne Plaza Hamburg - City Alster
Ranked #46 of 321 Hotels in Hamburg
Certificate of Excellence
Reviewed January 30, 2013

We arrived over a cold January weekend and we really appreciated the warmth and courtesy of the reception staff. We had absolutely no complaints about the room. The cost of the breakfast was a little high though, at €25,00 per person I believe, so we walked 5 mins down the road into the St Georg area which had lovely cafes and restaurants so no problem with finding a breakfast place. The area of St Georg is super - lots of cosy bars and little trendy clothing shops. There was always a taxi waiting outside the hotel but it only took us 10 mins to walk into town so we didn't really need one. Lovely location by the lake in a very smart neighbourhood. We'll be back!

  • Stayed: January 2013, traveled with friends
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Thank Bedandbreakfastfan24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded February 12, 2013

Dear Bedandbreakfastfan24,
Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.
Best regards
Hannes Dreher

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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334 - 340 of 1,073 reviews

Reviewed January 27, 2013

Was there last week for 2 nights, 3 day meetings. Excellent location, good rooms, very calm and relaxing.
Meeting room 5th floor with daylight and windows that OPEN !
Food was nice and service excellent

  • Stayed: January 2013, traveled on business
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Thank JPeeters_13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded February 11, 2013

Dear JPeeters_13,
Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.
Yours sincerely
Hannes Dreher
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

Nice hotel, 5 minutes from the "Mo" by #6 bus. I paid extra for a "garden view" which lookings out to the underground car park driveway, 2 kids swings & an area for bins. Clean room with mini bar, & bath & shower. As a regular traveler, it would be nice to see free WiFi at these larger "chain" hotels". Here for business & pleasure so plugging in my works laptop for Internet ..that is 22 Euro, smart phone ... another 11 Euros & for tablet... another 6.60 Euro - (full 24 hour charge of 39.60 Euros) - come on Crowne Plaza you can do better!

  • Stayed: January 2013, traveled on business
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Thank ziggybray
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded February 12, 2013

Dear ziggybray,
First of all, thank you very much for your recent stay at our hotel. I am so sorry to see you did not enjoy your overall experience with us.
We hope to have the honor of serving you again should your travels bring you back to Hamburg.
Best regards
Hannes Dreher
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 18, 2013

great location if you want a walk down to the lake. the lake is 5 minutes from the hotel across the road and along the rowing club! clean, crisp and good business hotel. great breakfast spread and reasonably good restaurant. staff is friendly and good.

Room Tip: be sure to ask for a lake view room when you check in
See more room tips
  • Stayed: September 2012, traveled on business
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Thank debashishdas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded February 12, 2013

Dear debashishdas,
Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.
Best regards
Hannes Dreher

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2013

I ve been 5 nights at crowne plaza ,good service and near st georg and hauptbahnof.. bus n 6 bring u to the center and to the harbour. The staff is really nice and room are clean and confortable .. the promenade on the artificial lake is wonderful but be careful to bikes ..hamburger go fast !

  • Stayed: December 2012, traveled with friends
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1  Thank carolaperf
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded January 17, 2013

Dear Carolaperf,
Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.
Best regards
Hannes Dreher

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 31, 2012

Excellent stay with very friendly,efficient staff.
Although only there for 24 hours the staff went out of their way to ensure everything was perfect.
Check in was prompt and although I arrived mid morning I was given a room straight away.
Rooms were spacious and clean but lacked a view due to location.
Very short taxi ride in centre of Hamburg makes it ideal base for business and leisure.

  • Stayed: December 2012, traveled on business
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Thank Mike E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded January 17, 2013

Dear Mike E,
Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.
Best regards
Hannes Dreher

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 22, 2012

We stayed here courtesy of easyJet City Break. Thick snow as we arrived but the welcome couldn't have been warmer.
Breakfast (part of the package) excellent.
Fitness room bit pathetic (and smelt of sweaty feet). Pool presumably no longer in use.
And - there is a kettle and coffee, hurray, and even though you are warned about being charged, you CAN move stuff out of the mini-bar to put your own in. Just remember to put it all back when leaving.
No. 6 bus stop across the road, going into city and right down to Miniature Wunderland.
U Bahn short walk, but not a problem. We missed the Hamburg Meile shopping centre, grrrrr!

Room Tip: 313 was quiet and well away from the main corridor.
See more room tips
  • Stayed: December 2012, traveled as a couple
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Thank FLesleyP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GMHamburgCP, Manager at Crowne Plaza Hamburg - City Alster, responded to this reviewResponded January 17, 2013

Dear FLesley P,
Thank you very much for your recent visit at Crowne Plaza Hamburg City Alster. We highly appreciate that you took precious time to let us know that you were satisfied with our overall service performance. Your appreciation has been passed on to our employees and we can assure you that your comments will definitely be an inspiration to our team to continue their efforts.
Best regards
Hannes Dreher

General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Hamburg - City Alster

Address: Graumannsweg 10, 22087 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#38 Luxury Hotel in Hamburg
#40 Family Hotel in Hamburg
#56 Romantic Hotel in Hamburg
#59 Business Hotel in Hamburg
Price Range: $89 - $227 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Crowne Plaza Hamburg - City Alster 4*
Number of rooms: 285
Official Description (provided by the hotel):
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Also Known As:
Crowne Plaza Hamburg - City Alster Hotel Hamburg
Hamburg Crowne Plaza

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