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“Great location, comfortable rooms, but stiff service”

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Fairmont Hotel Vier Jahreszeiten
Ranked #2 of 318 Hotels in Hamburg
Certificate of Excellence
GreenLeadersGold level
San Francisco, California
Level Contributor
100 reviews
78 hotel reviews
common_n_hotel_reviews_1bd8 97 helpful votes
“Great location, comfortable rooms, but stiff service”
4 of 5 bubbles Reviewed September 7, 2012 via mobile

Located next to the Alster lake and in close proximity to the city center this hotel is an excellent location for exploring the city. The rooms are comfortable and nicely decorated. The hotel strikes a great balance of historic and modern facilities. The breakfast buffet range is however very limited and not on a 5star standard. The service at the reception is prompt however you can feel a certain stiffness and not a naturally friendly customer service. It almost feels like the staff tries too hard to be on a 5star level and thereby appears arrogant and detached. Overall a good stay in a fantastic location with lacks in service attitude and breakfast range.

Stayed August 2012, traveled solo
Helpful?
1 Thank Roadtoholidays
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVJ_Hamburg, Manager at Fairmont Hotel Vier Jahreszeiten, responded to this review, September 28, 2012
Dear Guest

Thank you very much for your kind comments regarding your last stay at Fairmont Hotel Vier Jahreszeiten.

We highly appreciate our guests taking the time to let us know when they are content with our staff as well as the service and the facilities.

We greatly appreciate your comment regarding service and friendliness of our Front Office Team. This is certainly not the level of service we pride ourselves in rendering to our valued customers, such as yourself, and for which we gained our reputation. We have spoken to our Front Office Manager and you can be assured that we will look into the level of service.

We truly value your patronage and would never take it for granted. It is my sincere hope that this incident does not keep you up from coming back to Fairmont Hotel Vier Jahreszeiten.

Yours sincerely

Raimund Schied
Executive Assistant Manager
Fairmont Hotel Vier Jahreszeiten Hamburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,275 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (131)
Date | Rating
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  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
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English first
Florida, Massachusetts
Level Contributor
159 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 96 helpful votes
5 of 5 bubbles Reviewed August 31, 2012

We stayed for 1 night in early June. The hotel was adorned with candles and beautiful furnishings. We were upgraded to a Junior Courtyard Suite. I was advised of the upgrade at the time of booking. At first I was a little concerned about the interior facing room but for 1 night it was perfect. We had a large living room and a see thru to the separate bedroom with two twin beds. The beds were so comfy!! The bathroom looked like Apple designed it with a black marble floor, sparkeling white sinks and a glass shower. The wide hall corridors and beautiful carpets were a real plus. Was not sure what to expect at for this older style of hotel. The front desk and concierge were very helpful and professional. A little sad we were not staying longer. We also had a fantastic dinner at their restaurant Doc Cheng's which is located on the ground floor.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Steph2727
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVJ_Hamburg, Manager at Fairmont Hotel Vier Jahreszeiten, responded to this review, September 3, 2012
Dear guest

Thank you very much for the kind comments made at Tripadvisor and your stay in our hotel.

We always appreciate our residents taking the time to let us know when they are content with our staff as well as the service.

Your compliments are a great motivation for our employees and we are looking forward to welcoming you again at Fairmont Hotel Vier Jahreszeiten.

Yours sincerely

Raimund Schied
Executive Assistant Manager
Fairmont Hotel Vier Jahreszeiten Hamburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Denmark
Level Contributor
26 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed August 26, 2012

I stay at Vier Jahreszeiten a couple of times each year, when going to Hamburg on a girls trip. It's always a good experience; The service is great, the rooms are big an comfortable, the tea lounge is great for a late snack and the breakfast is delicious. Vier Jahreszeiten is located in the city centre - near Neuer Wall and other good shopping areas. I have stayed in many other hotels in Hamburg - including The Kempinski, East Hotel, Side Hotel, Renaissance and The Steigenberger and even though I really like modern hotels like East and Side, they just can't compete with the old charm and service of Vier Jahreszeiten.

  • Stayed August 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank s_sindberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVJ_Hamburg, Manager at Fairmont Hotel Vier Jahreszeiten, responded to this review, August 27, 2012
Dear guest

Thank you very much for your stay at Fairmont Hotel Vier Jahreszeiten and your comments at Tripadvisor.

We always appreciate our residents taking the time to let us know when they are content with our staff as well as the service.

Your compliments are a great motivation for our employees and we are looking forward to welcoming you again at Fairmont Hotel Vier Jahreszeiten.

Yours sincerely

Raimund Schied
Executive Assistant Manager
Fairmont Hotel Vier Jahreszeiten Hamburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Darien, Connecticut, USA
Level Contributor
73 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
5 of 5 bubbles Reviewed August 14, 2012

Stayed here for 2 nights with my family. We had 2 connecting rooms. The hotel is beautiful and has a lot of great sights within. Staff was extremely attentive and helpful. I like the fact that you do not get card keys but real keys that you need to turn in to the front desk. They do this so that they have contact with the guests, this is a great idea as so many hotels have become so impersonal. You check in and just go straight to your room from then on.

  • Stayed August 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wandering-from-CT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVJ_Hamburg, Manager at Fairmont Hotel Vier Jahreszeiten, responded to this review, August 15, 2012
Dear Guest

Thank you very much for your stay in our hotel and the kind comments made at Tripadvisor.

We always appreciate our residents taking the time to let us know when they are content with our staff as well as the service.

Your compliments are a great motivation for our employees and we are looking forward to welcoming you again at Fairmont Hotel Vier Jahreszeiten.

Yours sincerely

Raimund Schied
Executive Assistant Manager
Fairmont Hotel Vier Jahreszeiten Hamburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Berlin, Germany
Level Contributor
19 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed August 9, 2012

Seldom do I recommend hotels but this one had to be mentioned. A blast from the past regarding the interior decor which gave a wonderful feel of nostalgia. A kind of 'Bogart like Casablanca' feel to the whole experience. A trifle more towards the expensive side however, well worth the extra maney for the excellent service. My advice 'Just do it'.

Room Tip: Go for the outer upper floors and admire the view.
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mike M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVJ_Hamburg, Manager at Fairmont Hotel Vier Jahreszeiten, responded to this review, August 13, 2012
Dear Guest

Thank you very much for your stay in our hotel and the kind comments made at Tripadvisor.

We always appreciate our residents taking the time to let us know when they are content with our staff as well as the service.

Your compliments are a great motivation for our employees and we are looking forward to welcoming you again at Fairmont Hotel Vier Jahreszeiten.

Yours sincerely

Raimund Schied
Executive Assistant Manager
Fairmont Hotel Vier Jahreszeiten Hamburg
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oxford
2 reviews
5 of 5 bubbles Reviewed July 22, 2012

We were only here for four days but would loved to have stayed longer after staying here. We were treated very well by the reception staff and were given a lovely room facing the lake. Breakfast was lovely but a bit slow to get your cooked breakfast but very good when it eventually came. This hotel is so central for everything shops, boats, the open topped bus and nice restaurants. I would definitely stay here again. Gym is OK but you need to go through the spa to get to it, there is no pool.

Room Tip: Some rooms are bigger than others. Ask to see a choice of rooms.
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  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Linda S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVJ_Hamburg, Manager at Fairmont Hotel Vier Jahreszeiten, responded to this review, July 23, 2012
Dear guest

Thank you very much for your stay at Fairmont Hotel Vier Jahreszeiten Hamburg and your comments at Tripadvisor. We always appreciate it if guests take the time to let us know when they are content with our staff as well as the service.

Your compliments are a great motivation for our employees and we are looking forward to welcoming you again at Fairmont Hotel Vier Jahreszeiten.

Yours sincerely

Fairmont Hotel Vier Jahreszeiten Hamburg

Raimund Schied
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong
Level Contributor
42 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
4 of 5 bubbles Reviewed July 12, 2012

The hotel is located conveniently amidst a great shopping and entertainment district, and comes with classically decorated rooms, a cute bar, and a nice spa. However, negatives included smoky rooms (despite the request of a non-smoking room), a limited gym and no pool, and an incredibly sub-par breakfast.

+++:
Rooms: We stayed in single rooms, and there was a slight discrepancy in the bathroom facilities. One came with a beautiful shower, whereas another shower area was made of plastic and very small. Aside from that, the rooms were functional and cozy (but not small), with a sizeable work desk and sitting chairs. Walk in wardrobe with luggage table was also a nice touch.

Location: Awesome shops and restaurants were less than a five minute walk away. Close to the metro, but it was also wonderful to walk around scenic downtown.

Spa: Nicely sized spa, well maintained and modern, but with limited facilities. We did not try the spa treatments, but they did have quite a few rooms for treatments which always seemed occupied.

Free wifi: But connection was extremely patchy (it kept disconnecting me)

---:
Smoke!!!: As a non-smoker, the fact that they put me on a smoking floor was already a huge negative. Secondly, giving me a room that had been a smoking room before was horrible. I found it difficult to breathe at night, let alone sleep! Fortunately they changed my room the second day, to a truly non-smoking room, but I would have expected some sort of compensation for their gross oversight. If you are a non-smoker, make sure to stress you want a non-smoking room, or else you might end up with what I had!

Breakfast: Perhaps I had been spoiled by German breakfasts in other hotels (such as the Rocco Forte in Munich and the Regent in Berlin), but breakfast was woefully subpar. The selection of cold cuts and fruits did not appeal to me, and the eggs came overcooked and incredibly oily. I had been expecting quite a bit more.

Gym: The gym is located in what I would assume to be the attic of the hotel, and is quite small. Don't expect an extensively decked out facility, but it did have cardio equipment and limited weights.

Room Tip: Stress desire for a non-smoking room!
See more room tips
  • Stayed June 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jamesjen25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HVJ_Hamburg, Manager at Fairmont Hotel Vier Jahreszeiten, responded to this review, July 23, 2012
Dear guest

Thank you very much for your stay at Fairmont Hotel Vier Jahreszeiten Hamburg and your comments at Tripadvisor. We always appreciate it if guests take the time to let us know when they are content with our staff as well as the service.

We greatly appreciate also your additional comments. This is certainly not the level of service we pride ourselves in rendering to our valued customers, such as yourself, and for which we gained our reputation.

We are looking forward to welcoming you again at Fairmont Hotel Vier Jahreszeiten.

Yours sincerely

Fairmont Hotel Vier Jahreszeiten Hamburg

Raimund Schied
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Fairmont Hotel Vier Jahreszeiten

Property: Fairmont Hotel Vier Jahreszeiten
Address: Neuer Jungfernstieg 9 - 14, 20354 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg > Neustadt
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Suites Airport Transportation
Hotel Style:
#1 Spa Hotel in Hamburg
#1 Business Hotel in Hamburg
#1 Luxury Hotel in Hamburg
#1 Romantic Hotel in Hamburg
#2 Green Hotel in Hamburg
#5 Family Hotel in Hamburg
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — Fairmont Hotel Vier Jahreszeiten 5*
Number of rooms: 156
Official Description (provided by the hotel):
Luxurious Fairmont Hotel Vier Jahreszeiten is the epitome of a traditional European grand hotel. Since its opening in 1897, the elegant hotel at Binnenalster Lake in the heart of Hamburg welcomes its guests from all over the world in charming magnificence and timeless elegance. Many cultural and architectural sights as well as numerous shopping facilities and Congress Center Hamburg are within close distance. ... more   less 
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Also Known As:
Fairmont Vier Jahreszeiten
Fairmont Hotel Hamburg
Fairmont Hamburg
Hamburg Fairmont

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