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“good hotel but very dissapointed in one area.”

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Lindner Park-Hotel Hagenbeck
Ranked #39 of 318 Hotels in Hamburg
Certificate of Excellence
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
“good hotel but very dissapointed in one area.”
4 of 5 bubbles Reviewed April 20, 2014

Stayed in this hotel again, I have stayed here on and off for over six weeks so far and am planning to stay for six more in the up coming months.

Very good hotel rooms are great and the staff are very professional especially the bar staff. The gym in ok not much equipment there but there is enough for you to work up a sweat when needed. I would recommend this hotel and it's only five min walk from the tube station.

Not for the part that I am very disappointed about.

They have a loyalty scheme which I have joined that is worked out on how much you spend there when you stay and the previous four weeks that I stayed there I had to pay for the stay myself and claim the cost back from my company. Then my company decided to change policy and have the hotel directly Bill them instead. So the hotel would not allow me to claim the loyalty points on my card even thought I booked in using my Lindner nights card. I was hoping to accumulate enough points during my 7 week stay to take my wife back to the hotel during the Christmas markets. My argument was that it was me that decided to use that hotel not my company so I should get the points.

Just make sure that you pay for the room if your going g and hoping to get the points.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindner-Hagenbeck, Manager at Lindner Park-Hotel Hagenbeck, responded to this review, June 3, 2014
Dear guest,
thank you very much for your review. I am happy that we were able to find a solution in this case. If you have any other inquiries please don´t hesitate to contact us.
Best regards, Fabian Engels&Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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475 reviews from our community

Traveler rating
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See reviews for
73
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190
Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (26)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Polish first
  • Russian first
  • Spanish first
  • Swedish first
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English first
belfast
Level Contributor
22 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
4 of 5 bubbles Reviewed April 19, 2014

Spent 3 nights here in a comfortable room with an animal/zoo/safari type theme. Really good food with all you could want for breakfast. Comfy rooms.
Very handy for visiting the zoo and next door to the aquarium.
It has a gym but not a lot of equipment if its your thing.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank duncan1953
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindner-Hagenbeck, Manager at Lindner Park-Hotel Hagenbeck, responded to this review, April 22, 2014
Dear guest,
thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us and I would personally like to thank you for having taken the time to share your experience of your last stay at the Lindner Park-Hotel Hagenbeck.
We look forward to welcoming you back to our hotel!
Best regards, Fabian Engels&Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vihti Finland
Level Contributor
48 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
4 of 5 bubbles Reviewed January 27, 2014

Stayed one night for business. Located well near the airport and with it´s own garage.
The hotel´s interior concept is based on a zoo/african theme which works very well. There are little little things around the decor which suggest that the hotel is managed with great attention to detail. The cleanliness and services are impeccable throughout. The only downside of this near to perfect establishment is the overpriced and sluggish Wi-fi. One could think this is a nominal thing to raise the hotel services to perfection ? Wifi is a free service in most places these days. I could in any case return to this hotel anytime as the price/quality ratio is well in place.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Mikko E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindner-Hagenbeck, Manager at Lindner Park-Hotel Hagenbeck, responded to this review, February 10, 2014
Dear guest,
thank you very much for your very positive feedback. I was delighted to read that you enjoyed your stay with us and I would personally like to thank you for having taken the time to share your experience of your last stay at the Lindner Park-Hotel Hagenbeck.
We look forward to welcoming you back to our hotel!
Best regards, Fabian Engels&Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Stockport, UK
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
4 of 5 bubbles Reviewed January 26, 2014 via mobile

Good location for the airport, only 15 mins by taxi. The reception staff were very friendly and helpful. The room was very comfortable and the bathroom was modern and clean with a good shower. Excellent breakfast choice. The wifi is not free. The style of the hotel made it a bit more interesting than the average hotel

Stayed January 2014, traveled on business
Helpful?
Thank Keith11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindner-Hagenbeck, Manager at Lindner Park-Hotel Hagenbeck, responded to this review, February 10, 2014
Dear guest,
thank you very much for your review. We are pleased to read that you compliment our hotel and that it is a diversion to the other hotels you have stayed before. It is great to hear that we were able to satify you of the friendliness and helpfulness of our staff.
Best regards, Fabian Engels&Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed January 15, 2014 via mobile

Staying here again on business this is the second time and it just as good as the first.

Only had food in the bar area but very good with polite and efficient staff. Room is great again and I was able to log onto the wifi with my iphone this trip so that makes life a lot easier. Going home for the weekend but back here on Monday evening for a week hoping to add a third positive review.


Stayed January 2014, traveled on business
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindner-Hagenbeck, Manager at Lindner Park-Hotel Hagenbeck, responded to this review, February 10, 2014
Dear guest,
thank you very much for your very positive review. We are pleased to read that you enjoyed your stay again at our hotel. Whenever you are in Hamburg, we would be pleased to be your hosts.
Best regards, Fabian Engels & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
73 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed December 16, 2013 via mobile

Stayed here for four nights on business very impressed. I will get the one negative out of the way first. Wifi was a nightmare we had the business rate so had access to the wifi code but even with that I could not pick up wifi anywhere in the hotel. I checked with reception and they said that they have a lot of problems with the iPhones but some of my colleagues were having problems to. They need to try and sort this out.

Everything else was a plus, I only ate in the hotel once but the food was great the staff were very polite and professional.

The rooms were very unique and different with different themed floors your had Asia, Africa and the gym area was Arctic. The gym was fine but I was using it early in the morning before work and they don't allow the treadmill to be use before 10am which is a shame.

The bar area was very nice and comfy with large sofas and an open fire, and the proximity to the tube station is a big bonus.

Would recommend this hotel and I am hoping to use it again if I return.

Stayed December 2013, traveled on business
Helpful?
Thank Robert M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindner-Hagenbeck, Geschäftsführer at Lindner Park-Hotel Hagenbeck, responded to this review, January 6, 2014
Dear guest,

thank you very much for your positive feedback. I was delighted to read that you enjoyed your stay with us and I would personally like to thank you for having taken the time to share your experience of your last stay at the Lindner Park-Hotel Hagenbeck. Thank you as well for your useful hints.
We look forward to welcoming you back to our hotel!

Best regards, Fabian Engels&Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Mumbai (Bombay), India
2 reviews
4 of 5 bubbles Reviewed December 10, 2013

Nice place to stay and the concept of the Hotel based on Jungle theme is good ...nearby places to see is the Zoo and the Aquarium,liked my stay,and the ambiance of the hotel...near the airport as well.

Room Tip: the rooms are nicely located all around the hotel
See more room tips
  • Stayed November 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Huzefap
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lindner-Hagenbeck, Geschäftsführer at Lindner Park-Hotel Hagenbeck, responded to this review, January 6, 2014
Dear guest, thank you very much for your positive comment. We are looking forward to seeing you back soon at the Lindner Park-Hotel Hagenbeck. Best regards Fabian Engels & Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Lindner Park-Hotel Hagenbeck

Property: Lindner Park-Hotel Hagenbeck
Address: Hagenbeckstrasse 150, 22527 Hamburg, Germany
Phone Number:
Location: Germany > Hamburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#21 Business Hotel in Hamburg
#23 Romantic Hotel in Hamburg
#33 Luxury Hotel in Hamburg
#38 Family Hotel in Hamburg
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — Lindner Park-Hotel Hagenbeck 4.5*
Number of rooms: 158
Official Description (provided by the hotel):
Located next to the "Tierpark und Tropenaquarium Hagenbeck" - Hamburg's famous zoo and aquarium - in a green oasis between the city centre and the international airport, the Lindner Park-Hotel Hagenbeck is the world's first animal-park themed hotel to be able to welcome its guests in such a unique and authentic setting.Built in an exotic, colonial style, the hotel provides both its business and leisure guests with adventure and first-class service. Bringing together state-of-the-art technology and authentic natural design elements, this Lindner hotel will make every visitor feel like they are on a luxurious journey to far-away destinations.With its combination of animals, parkland and culture, the Park-Hotel Hagenbeck is a one-of-a-kind location for every kind of event that is guaranteed to provide its guests with an unforgettable experience. ... more   less 
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Also Known As:
Lindner Park Hamburg

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