We used this hotel for a relaxing holiday to visit nearby relatives. We looked forward to the "5 Star Hotels of the World" rating, but I've had better rooms, and better service at a Holiday Inn Express in the states at a fraction of the cost!! We were greeted with evidence of flooding stains throughout the carpeted hallways and also some ceilings, the front desk people were some of the least experienced I have ever encountered. They made no effort to help with the fact that most of their bicycles ( You must rent by the hour) were old and had flat tires. When asked if they would change a tire or exchange that one for a better bike, they simply shook their heads and walked away! They also have NO maps, help with car rentals ( come on, just a brochure??, not even that) they told us to walk to the train station and find out for ourselves. NO air-conditioning or a fan, just average breakfast bar, a rooftop garden full of weeds, and just fair housekeeping. The downstairs pool and sauna were nice but showing age. Just too much money for an average hotel (bordering on poor). There are other hotels within walking distance to the Buergerpark, skip this one