This is not a luxury hotel, but it is clean and comfortable.
They include free wifi and also a free breakfast with your room, which is nice.
The reception staff do speak good English and are very friendly. Check-in is at 2pm, but they have a locked room to store luggage in, which was nice since I arrived at 9am.
As others have mentioned, the elevator is extremely small. I actually had to make 2 trips up as I was traveling with 2 very large suitcases.
The beds are very soft, and everything was very clean, but old.
My room had a small CRT TV (not flat screen) but I never turned it on anyway, so that's not a problem for me.
They are very well located in the West End (near the ZOB). Pickup one of their free city maps in the foyer. Mine already had the hotel marked, but just ask any staff member to mark yours so you know where you are.
I'd definitely stay here again.More