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“Great meat quality!”

Ushido-Japanese BBQ
Ranked #87 of 10,098 Restaurants in Berlin
Certificate of Excellence
Price range: $56 - $135
Neighborhood: Pankow (Borough)
Restaurant details
Neighborhood: Pankow (Borough)
Reviewed December 20, 2018

Very helpful staff! They make sure to help you all the time and explain the whole process to you. Their meat is delicious - we tried both the wagyu and black angus beef.

Date of visit: December 2018
2  Thank jasminj0elle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 10 of 372 reviews

Reviewed December 12, 2018

Spent the evening here for a dinner (three people) and went "all-in". Tasted through many different meats, vegetables and side dishes. The food was excellent with great explanations and attentive service. Great experience, but quite costly (though worth it) if you go for the top quality meat.

Date of visit: May 2018
    • Value
    • Service
    • Food
1  Thank CountVanCount
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 7, 2018 via mobile

Starting with the booking where we were informed that we are on a tight two our schedule but people could sometimes take 15 minutes more. Since the reservation was for a birthday celebration we agreed on a tiny Happy Birthday card, no other arrangements were possible. Unfortunately no word about the impossible parking situation... hence we arrived 20 minutes late but feeling it might be so we called and informed them.
Our waitress proceeded by seating us near the door and by reminding us that we have to vacate the table at 22:00 sharp. We were then litteraly herassed to order drinks on which we finally decided when she asked the third time. The grill was started at the max setting with no airconditioner. Another reminder that 'we have to be out' by 22 was followed by quick instructions about the beef and grill. We then asked if it would be possible to turn the grill down a little which she did saying she might have been overzealous!?'
It was all good until 21:30 when she re.inded us we have only 30 minutes left and underlined that the last course we wanted to order is 'generous' so we only took one instead of two. While we were eating she bothered us a fourth time to tell us that we didn't have to hurry anymore... the next guest had probably canceled. We left at 21:50.
The food was decent yet none of the same 3 cocktails we ordered tasted the same. An interesting yet mediocre culinary experience shadowed by a very bad service.

Date of visit: December 2018
1  Thank Vpe07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Yuki S, Geschäftsführer at Ushido-Japanese BBQ, responded to this reviewResponded December 14, 2018

Dear guest,

thank you for your visit in our restaurant and your valuable time, rating our restaurant.
We really regret that we could not fulfill your expectations, particularly since you decided to celebrate your girlfriends Birthday at our restaurant.
Your displeasure is sort of understandable, since it was a special day and it didn't run according to plan.

However, your rating seems to be very subjectively and raises doubts about the actual circumstances.

TIME SCHEDULE
You made a short time reservation request on the telephone for a Friday evening.
We informed you, that we are already fully booked. Since you mentioned that you need a table for your girlfriends birthday, we tried our best to look for another reservation possibility. We found one but explained that there is a booking at 22:00 by another group.
We left you the choice to take the table around 20:00 but also emphasized that the table has to be finished before 22:00.
You decided to take that option and were happy about this possibility and booked the table gratefully.

BIRTHDAY ARRANGEMENTS
Upon your request to decorate your table with candles or sparkles, we explained that we have gas grills and are not allowed to offer such decorations due to security reasons.

PARKING SITUATION
Most of our English speaking customers are from abroad and come by public transportation / Taxi.
However, this incident showed that we might tell every single guest about our parking situation as a top service. But being blamed for your delay of 25 minutes is still questionable.

PROCESS AND REMINDER
After having read your rating and after having talked internally, everyone working on that day was really surprised about your critique.
We usually receive very good feedback, in particular in terms of our staff.
We can assure that our staff was by no time intentionally rude.
Since, she could sense that you were not very happy about the limited time (although it was gratefully accepted on the phone) a lot of effort was made to lighten up your mood.

In any case, you arrived at 20:25 which is a very unfortunate time, because we were expecting roughly 20 guests at 20:30.
We are placing our bookings strategically so that all processes (taking drink orders, producing drinks, explaining menu, taking food orders, producing food, taking out produced foods, explaining grill procedure etc.) can be handled effectively by our service and kitchen staff.
The chronological order, in which such activities are planned and handled, are difficult when groups have a delay, since a lot of customer have to be served by a limited number of staff on the same time.
We did not want you to wait for our personal explaining service, drinks and food. That's why we gave you preferential treatment and asked you for your drinks (before the orders of the big groups were taken)
Explaining our menu and a personal instruction how to grill are part of our standard service procedure. This is usually regarded as a very helpful service by our guests. It is actually the first time, that it is interpreted like you did.

LAST COURSE
Your last Dish were 3 big slices of beef. They are quite thin and therefore very quick and easy to grill.
It was also enough time to order even more.
The intention, to recommend one instead of two dishes as a follow up order, was not a time consideration.
It was a well-meant advice in terms of volume.

During the whole time, our staff tried its best to enable you a nice evening. At the end she could even find a way to eliminate the time restriction.
It is certainly a pity that all our benevolent intent was perceived as a rude service.
We hope that we could to some extent provide clarification and perhaps even made you reconsider your interpretation of our actions.

Yuki Sato

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 23, 2018 via mobile

We found an article in the Berlin City Guide, which talks about the experience of cooking / grilling your own food and decided to try Ushido. We had the most fantastic dinner, the service was excellent <the best we’ve had in Berlin so far>, the food was exceptional. We ordered the Wagyu mixed plate, king prawns and spicy beef skewers with a few vegetable sides and sauces. The team really go that extra mile to make your experience excellent. We’d highly recommend.

Date of visit: August 2018
2  Thank lisaJHB2015
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 29, 2018 via mobile

Visited with friends, menu is extensive and you get to cook your own meat on a grill on your table which is fun. Waygu beef was to die for, slightly more expensive than some others but delicious and service was excellent.

Date of visit: February 2018
Thank kristyh560
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

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