I stayed in Berlin Hotel for two nights together with my four year old son and my mother. Check-in was quick, our room was big enough to accommodate three people, even my son had his own bed what actually was my requirement when booking this hotel. Breakfast room was little bit crowded every morning but in a few minutes some seats were free, very good choice of food. I can overall say the hotel brought me what I expected.
But in the end something incredible happened. My mother left in the room a small bag with money, house keys and a medical ID card. We realised this shortly before boarding our plane. Immediately after arrival I wrote to hotel one email, 24 hours later another one, even to the management with a simple question - Have you found in our room our personal belongings? And there was no answer at all until today!!! Really, incredible behaviour of this hotel.More