My boyfriend and I stayed here for 3 nights in March.
Before we arrived, the hotel specially emailed me to ask what time we would be arriving, and I replied to say at night (since we were flying in from Brussels and would be arriving around 9). So when we arrived and the hotel was closed, we were shocked. We could not even get into the building as when we pressed the buzzer, no one answered. Finally some other people arrived so we walked in with them, however when we arrived at reception, there was still no one around. Eventually we had to call them (using our Australian mobile phone) and they said they thought we weren't coming! They told us where to locate the room key and we let ourselves in.
The room was very basic and we had two single beds, despite booking a double room. When we asked to change to a double room, they said they were all full. The bathroom was tiny. The next morning no one even apologised to us for the night before. The staff could barely speak English and even asking for a map was a nightmare! The breakfast was ok but the staff began packing up well before the closing time and did not replace the empty dishes, so there was not much left by the end.
What was worse, I left my jacket there and I emailed them a number of times to try and arrange to get it back as I was going to be in Germany, and they didn't even have the courtesy to reply.
The hotel is in a very suburban area with not many restaurants nearby.
The room was supposed to have wifi but we struggled to get a connection.
My advice - look elsewhere!
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Hotel.de and TripOnline SA so you can book your Hotel-Pension Kleist reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.