We stayed in this hotel for several nights during New Year holidays on 2012. We booked a double room three months ahead. But then we arrived the receptionist (without even notifying us!!!) gave us a key to a tiny single room with one bed and one small folding bed so there was no space left for our luggage or even just moving across the room.
When we came back to the reception desk, the hotel staff told us they were sorry, it was their mistake and the single room was only for 1 night (the most expensive one). As it was 7pm on New Year's Eve, we couldn't give up the reservation and go out looking for another hotel on the holiday night. At least they promised to upgrade our room for free and gave us a bottle of sparkling wine, but the New Year's Eve was spoiled for us.
Also after cheking-in I received a text message from my bank because the hotel tried to charge the full cost of our staying form my card. As the stuff didn't ask me for my credit card at the check-in, they tried to charge my debit card which number I gave in the reservation. The amount on that card was not enough, so bank denied the operation. And on the next day the hotel made another attempt to charge us without even asking us about the problem with the card and the transaction. It was very strange.
But I have to say that rooms were nice and very clean, and the hotel has a good and quiet location between two U-bahn stations. But the awful night on a short and uncomfortable folding bed for almost 200 euros on New Year's Eve ruined everything for us. We'll never stay in this hotel again.
- Official Description (provided by the hotel):
- The Park Plaza Wallstreet is a four-star deluxe hotel located in the heart of historic Berlin, close to all the main tourist attractions like the Reichstag, Alexander Platz and Branderburger Tor. Reminiscent of the New York Stock Exchange, our hotel in Berlin features a stunning lobby, beautiful courtyards, restaurant and bar, health club, meeting rooms, on-site Business Centre, private screening room/cinema and private parking, as well as a Fitness Centre. For added convenience, all of our Berlin hotel's areas are now free wireless hot spots. Whether you're enjoying a Berlin vacation or visiting on a business trip, you'll appreciate our comfortable accommodations. Our signature attention to detail, professional service and exclusive lodging distinguish the Park Plaza Wallstreet from other Berlin hotels. ... more less
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- Also Known As:
- Park Plaza Wallstreet Berlin Hotel Berlin
- Park Plaza Berlin
- Berlin Park Plaza