I booked two nights in a non-smoking room at this hotel and when I checked in I was put in a smoking room. Nobody mentioned this as I was checking and it was only as I got to my room and smelled how much the room stank of cigarette smoke that I realised what had happened. I returned to the front desk to ask to be moved to a non-smoking room and was informed that there were no non-smoking rooms available, although I had booked one.
The hotel was not particularly helpful with my complaint very they did agree to move me to a non-smoking room the following night. I contacted Holiday Inn Express to complain about the incident and I was informed that the manager of the hotel would contact me the next day to rectify the situation. Nobody contacted me. When I was checking out I was asked if my stay was to my satisfaction. I let the desk clerk know what had happened. He said he was sorry but he did not offer to do anything about it. Afterwards I followed up with Holiday Inn Express and the next day the manager of the hotel contacted me and refunded me my first night's stay (I'm sure my company will be very pleased!)
Beyond this incident, the hotel was basic but functional and the breakfast buffet was decent. However there are lots of very good hotels in this area and so I will not be staying at this hotel again on my next business trip to Berlin.
- Official Description (provided by the hotel):
- Stay smart! at the Express by Holiday Inn Hotel Berlin City Centre perfectly located at the Tempodrom and just 10 minutes walking distance from the new center of Berlin, the famous Potsdamer Platz and the Sony Center. The beautiful and grand Friedrichstrasse, Unter den Linden, Check Point Charlie and the storied Brandenburg Gate can easily be reached. Also the legendary boulevard Kurfuerstendamm, the well known department store KaDeWe and the Alexanderplatz are easily accessible. Great connections to both fair grounds and the airports Tegel (TXL) and Schoenefeld (SXF).After a good sleep in one of our 256 modern rooms, all with air condition, high speed internet and coffee and tea maker, start with our complimentary buffet breakfast, possibly enjoying our summer terrace. At our Business Corner in the lobby we offer Free WIFI.If on business, make a bargain with our BUSINESS PACKAGE or for leisure, buy tickets for Madame Tussauds, Legoland, Berlin Sightseeing or Concerts (Holiday on Ice, Lionel Richie, Robin Gibb) directly at the reception.Kids Stay Free Policy at the Express by Holiday Inn Hotel Berlin City Centre: Children under 18 years stay free in their parents' room using the sofa bed.Meet Smart! At Express by Holiday Inn Hotel Berlin City Centre meetings and trainings for up to 45 people will be a great success. ... more less
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- Also Known As:
- Holiday Inn Express Berlin City Centre Hotel Berlin
- Holiday Inn Berlin