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“Cheap and cheerful; excellent staff”

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Holiday Inn Express Berlin City Centre
Ranked #160 of 634 Hotels in Berlin
Glasgow, United Kingdom
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Cheap and cheerful; excellent staff”
Reviewed June 29, 2013

We ended up staying at this HIX after a comedy of errors involving a booking at another hotel. I would normally prefer to stay somewhere a little more quirky, but it was fine. It was cheap, clean, and had pretty basic rooms. The air-conditioning was a little bit anaemic, and I don't like the fact that HIX give you nowhere to put things that is behind a door or drawer. Breakfast is basic, but definitely not the worst hotel breakfast I've eaten. Wifi is only available in the lobby. It has a nice enough courtyard for deciding where to go for dinner in. The thing that really stood out for me was the exceptional helpfulness and courtesy of the staff. I will probably stay somewhere a little closer to the U-bahn next time I go to Berlin, but it is definitely worth considering this budget hotel if the location works for you.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Emma R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this review, July 10, 2013
Dear Emma R,

Thank you for rating the our Hotel, located in the heart of Berlin.
We are happy to read that you have enjoyed your stay at our hotel.
Our service staff was very pleased with your praise.
We offer free internet service throughout the hotel to our IGH Reward gold and platinum member and at the same time free internet to all guests in our business center and hotel lobby.

We hope to have you as a guest with us again in the new future at the Holiday Inn Express Berlin City Centre.

Best regards,
Ferdinand Lechner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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UK
Level Contributor
17 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed June 27, 2013 via mobile

My husband and I went to Berlin for a city break on a budget and found this hotel to be excellent value and a good base for exploring the city. The rate we got was £110 for both of us for two nights including breakfast. The bed was comfortable, the room and en suite clean and equipped with all you would need. The staff on reception were always busy, but very nice and spoke good English. The breakfast was excellent; usual continental choice but it was well presented and constantly replenished. Also as breakfast was eat as much you like, we were able to keep going until dinner time. Breakfast was quite busy but it was spread out from 06:30 to 10:30 which alleviated any crowds. The reception area has fast and free Wifi but not in the bedrooms but this wasn't a problem for us. We were pleased it was free and that we could FaceTime home with good reception.
We were able to store our luggage securely in a locked room at the hotel on our day of arrival and departure. The location itself was good too; we walked all over Berlin from the hotel and only used the (excellent) transport system when it was raining on our last day. This meant that we felt we had really seen the City. The hotel was opposite a good Italian restaurant which we ate in on our last night. On the first night we walked into Kreuzberg area which was a bit of a hike but restaurants a bit more traditional and a bit cheaper there. All in all, we 'did' Berlin in three days for a bargain price of around £280 for two of us including flights (although definitely cattle class with RyanAir from Stansted!), hotel, food and a museum.
A note about the tube system; you can get a day ticket for 7 Euros each with unlimited travel across the main zones A,B,C which you can use on tubes, trains, buses and trams. You need to stamp your ticket prior to getting on the train to validate it. They also do a group day ticket for 5 people for around 18 Euros for the whole party which is brilliant value. It may not be worth buying the 3 or 5 days passes as the day tickets are such good value. Alternatively you can get a two hour ticket across the zones for just over 3 Euros each if you just want to get to your hotel from the airport.
All in all, an excellent short break with a really convenient and comfortable hotel if you are after a base that is clean and well equipped.

Stayed June 2013, traveled as a couple
Helpful?
Thank Juliet R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this review, July 10, 2013
Dear JayS112,

thank you for rating the our Hotel, located in the heart of Berlin.
I´m happy that you enjoy your stay by us.
It is always a pleasure to have such a great feedback from a regular guest. Our breakfast buffet offers indeed a nice variety of food. The staff was happy to get such a great feedback from you.

We hope to have you as a guest with us again in the new future at the Holiday Inn Express Berlin City Centre.

Ferdinand Lechner

Best regards,
Ferdinand Lechner
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Twin Falls, Idaho, United States
Level Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 25, 2013

This place is not really all that german. However, it has everything you need to have a good night. Bed was comfy and the shower was nice as well. The breakfast was great! The only downside to this place was that it was a little ways away from downtown. There is a train stop near the hotel that takes about 5 minutes to walk to. The train stop can take you downtown or to the train station. The hotel is across the street from a grocery store that is open a little later as well. Plus, free wifi in public areas.

  • Stayed June 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hetty G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this review, July 10, 2013
Dear Hetty G,

thank you for rating the our Hotel, located in the heart of Berlin.
I´m happy that you like our great conecting to the puplik transportation like trains and bus. But
we are located only a walking distance to Potsdamer Square of 7min too. We are happy to read that you have enjoyed our breakfast and our rooms.
We hope to have you as a guest with us again in the new future at the Holiday Inn Express Berlin City Centre.

Best regards,
Ferdinand Lechner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
80 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed June 25, 2013

Stayed here for 5 days. Rooms were cleaned everyday. Breakfast very good. Nice selection of cold meats,bread,cereals, fresh fruits and hot drinks. Staff at reception very friendly, polite and helpful. They will mail your postcard for you and call a taxi if needed. I've printed my boarding pass at their business center. There is a convenience store just across the road from the hotel . A few nice restaurants within walking distance. The only downside is that the wifi does not work inside the rooms and would only work in the lobby but overall it was a pleasant stay.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ciege13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this review, July 10, 2013
Dear Ciege13,

thank you for rating the our Hotel, located in the heart of Berlin.
I´m happy that you enjoy your stay by us and I´m happy that you like our cental location and enjoy our breakfast.
Our service staff was very pleased with your praise.

We offer free internet service throughout the hotel to our IGH Reward gold and platinum member and at the same time free internet to all guests in our business center and hotel lobby.

We hope to have you as a guest with us again in the new future at the Holiday Inn Express Berlin City Centre.

Best regards,
Ferdinand Lechner
Guest Service Assistant Sales
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Norwich, United Kingdom
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed June 24, 2013

Received a very good rate considering there was a big convention in the city, stayed here for three nights. Express rates always include breakfast as well which is a bonus. Hotel is located within walkable distance to some of Berlin's sites, opposite a convenience store which is handy for snacks if you're staying for a few nights. We had a very warm welcome from the duty manager who helped us store our luggage and gave us some local information in case we wanted to venture out whilst we waited for our room to be ready. Free wifi in the lounge which was essential during the trip. Must mention Max on reception who was a friendly character, always went above and beyond to make sure we were comfortable. In saying that all the staff were very helpful and pleasant. Rooms are of the usual HIEX standard, clean and as expected. Breakfast was plentifull. I would definitely recommend this hotel

  • Stayed March 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Aspdn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this review, July 10, 2013
Dear Aspdn,

thank you for rating the Holiday Inn Express Berlin City Center, located in the heart of Berlin.

I´m happy that you enjoy your stay and like our product.
Max was very pleased with your praise as well as our front office staff.
We hope to have you as a guest with us again in the new future at our Hotel.

Best regards

Ferdinand Lechner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed June 22, 2013

Stayed here from 16th til 19th June for my daugther's 21st birthday all had a great time and will stay again at this hotel staff very helpful and friendly,rooms clean,comfortable and quiet,hotel not too far to walk to many of the attractions we saw.Thankyou for making our stay in Berlin enjoyable

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank jak-mel666
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this review, July 9, 2013
Dear jak-mel666,

thank you for your Review.
I´m very happy that you and your child enjoy your stay and the birthday by us.

On your next trip to Berlin, we would be pleased to welcome you back!

Kind regards
Ferdinand Lechner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bracknell, United Kingdom
Level Contributor
130 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 147 helpful votes
Reviewed June 17, 2013 via mobile

I am currently staying here and it has been a lovely birthday treat so far. The breakfasts were delicious! The service was brilliant and the staff here are fluent in English and are very helpful. The rooms are lovely and cleaned everyday. The pillows were so soft. My room was 303 and it was lovely. My parents had 301 and they enjoyed it too. Glad I came here.

  • Stayed June 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Melissa W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this review, July 9, 2013
Google Translation
Hallo melissal554,

auch nochmals vom gesamten Holiday Inn Express Team, wünschen wir Ihnen alles gute Zum Geburtstag.
Es freut mich wirklich sehr, dass Sie in unserem Hotel einen schönen Geburtstag hatten und Sie so mit uns und unserem Hotel zufrieden waren.

Sie sind natürlich jederzeit und nicht nur zum Geburtstag wieder gerne bei uns gesehen.
Mit den besten Grüßen aus Berlin

Ferdinand Lechner
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Berlin City Centre

Property: Holiday Inn Express Berlin City Centre
Address: Stresemannstr. 49, 10963 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Kreuzberg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#121 Family Hotel in Berlin
#141 Romantic Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3 star — Holiday Inn Express Berlin City Centre 3*
Number of rooms: 256
Official Description (provided by the hotel):
Stay smart! at the Express by Holiday Inn Hotel Berlin City Centre perfectly located at the Tempodrom and just 10 minutes walking distance from the new center of Berlin, the famous Potsdamer Platz and the Sony Center. The beautiful and grand Friedrichstrasse, Unter den Linden, Check Point Charlie and the storied Brandenburg Gate can easily be reached. Also the legendary boulevard Kurfuerstendamm, the well known department store KaDeWe and the Alexanderplatz are easily accessible. Great connections to both fair grounds and the airports Tegel (TXL) and Schoenefeld (SXF).After a good sleep in one of our 256 modern rooms, all with air condition, high speed internet and coffee and tea maker, start with our complimentary buffet breakfast, possibly enjoying our summer terrace. At our Business Corner in the lobby we offer Free WIFI.If on business, make a bargain with our BUSINESS PACKAGE or for leisure, buy tickets for Madame Tussauds, Legoland, Berlin Sightseeing or Concerts (Holiday on Ice, Lionel Richie, Robin Gibb) directly at the reception.Kids Stay Free Policy at the Express by Holiday Inn Hotel Berlin City Centre: Children under 18 years stay free in their parents' room using the sofa bed.Meet Smart! At Express by Holiday Inn Hotel Berlin City Centre meetings and trainings for up to 45 people will be a great success. ... more   less 
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Also Known As:
Holiday Inn Express Berlin City Centre Hotel Berlin
Holiday Inn Berlin

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