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“Excellent choice for families”

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Holiday Inn Express Berlin City Centre
Ranked #159 of 635 Hotels in Berlin
Reviewed January 19, 2013

We spent 5 nights at the hotel and had a great time. We liked the breakfast and the location of the hotel, very near 2 subway stops and also walking distance to many sights. The staff is friendly and helpful, they speak very good English. They only have wifi in the lobby, bar and breakfast area. The rooms are small but they have a sofa bed so 3 can sleep if you have children. Also the price is not expensive, we book 2 contiguous rooms and our family was very happy and enjoyed the hotel and the city very much.

  • Stayed: January 2013, traveled with family
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1  Thank pilar88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded January 22, 2013

Dear Guest,

Dear Jonathan M,
Thank you for taking the time to write a review about our hotel.
I´m happy that you like our rooms, the location and our helpful staff.
We would be very pleased if you would choose our hotel again for your next Berlin trip.

Kind regards

Ferdinand Lechner
Guest Service Assistant Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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485 - 491 of 1,486 reviews

Reviewed January 16, 2013

We regularly use Holiday Inn this one has very high standards. The bar area is convivial ans stays open late. Excellent breakfast choice with ample seating. The whole hotel is very clean and well maintained. polite and Helpful staff. We reccomend you to stay here it is good value and an easy walk to Pottsdamerplatz

  • Stayed: January 2013, traveled with friends
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Thank DWJSMJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded January 22, 2013

Dear Guest
,
Thank you for taking the time to write a review about our hotel.
I´m happy that you like our standards, the location and our helpful staff and our prices.


We would be very pleased if you would choose our hotel again for your next Berlin trip.

Kind regards

Ferdinand Lechner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 10, 2013

Location of the hotel was very good: it's about 5 minutes walk - ore one subway stop away from Potzdamer Platz, so many of the sights are very close. Service was always available and breakfast was okay - nothing special there, but not too much to complain... I would have liked some eggs, bacon and sausages, thou...

Other way I would have given 4 stars, but I felt a bit cheated, when they advertised that there is "a free highspeed internet and airconditioning in every room", which meant that there is an AC unit in every room and free internet at the lobby, not in the rooms. In the lobby there were two computers that were almost all the time used by some kids playing FarmVille and whatnot and if you wanted to use internet in your room it would have been very expensive (4€/hour or 15€/day).

If you have no problem with the internet and misleading advertising I would recommend this - nice hotel, cheap price and good location.

  • Stayed: December 2012, traveled as a couple
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Thank miinin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded January 22, 2013

Dear Guest,

Thank you for taking the time to write a review about our hotel.
I´m happy that you like our central location.
I would like to apologize for any inconvenience caused to you during your stay.
We propose for breakfast a buffet with different kinds of sausage, cheese, yogurt,
a choice of bread, jam, fresh fruits , boiled eggs, croissants, cakes and a variety of juices and tea and coffee specialities.

And our air-conditioned rooms are functional, with hairdryer, satellite TV, complimentary tea and coffee making facilities and a telephone and high speed internet access invite them for short stay in Berlin.

On your next trip to Berlin, we would be pleased to welcome you back!

Kind regards

Ferdinand Lechner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 28, 2012

We stayed here with our 12 year old son who wanted to see the main sights in Berlin. Location was superb for Checkpoint Charlie, Potsdamer Platz, Jewish museum, holocaust memorial, Brandenburg Gate and Richstag. Very easy to walk to all of these or if you want to use the S Bahn then the stop is very short distance from hotel. Room was adequate size, much bigger than similar in Paris, nice and warm (we stayed in December - with snow and -5 degrees). Reception desk was excellent with friendly efficient staff with immaculate English. Buffet breakfast was brilliant. No cooked breakfast but we had no problem with this and you couldn't go hungry as choice was fabulous. We stayed for 3 days and this was everything we needed for our stay. Absolutely no complaints and would recommend this if you're after a reasonably priced central hotel.
After years of staying in Paris on short breaks I was amazed at how hip and cool Berlin is. It has a wonderful atmosphere and was a very clean, efficient,organised and safe place. Christmas markets were amazing and all over city. History lovers, like my son, will love the museums on museum island and monuments along the way. Jewish Museum was the most beautifully designed building I've ever seen. Will certainly return to Berlin, probably without children next time to experience other districts and check out the nightlife which I hear is amazing.

Room Tip: We were on 5th floor overlooking courtyard and no noise from outside. Not a room with a view but cer...
  • Stayed: December 2012, traveled with family
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1  Thank clarabell72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded January 2, 2013

Dear clarabell72,

thank you very much for this really nice review.
I´m very happy that you enjoy your stay in our hotel and that you like our location, our prices, our breakfast and our brand.

We would be very pleased if you would choose our hotel again for your next Berlin trip.

Kind regards

Ferdinand Lechner

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 21, 2012

The hotel reception were very welcoming when I arrived. The room was comfortable, clean and warm - it was -5C outside. The room had a double bed and sofa bed which was comfortable to sit on. Breakfast was the usual continental style of cold meats, cheese, breads, fruit juices, tea and coffee and there was plenty. Only criticism was the duvet was a bit small and the only English TV channels were news channels, but were not there to watch TV. It is about a 10 min walk to Postdammer Platz. We followed the hotels directions to get there by train from the airport. We just missed a train so it took about 1 hour to get there and the last bit of the instructions are wrong. Big problems going back the reverse way due to train problems so consider going via the main railway station - Not hotels problem really.

Room Tip: Book a room with a sofa bed for somewhere to sit other than on the bed.
  • Stayed: December 2012, traveled as a couple
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Thank pauldLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded January 2, 2013

Dear Guest,

I thank you for taking your time to write a positive review about our hotel.
I´m very happy that you like our location, the breakfast buffet and our brand.

On your next trip to Berlin, we would be pleased to welcome you back!

Best regards

Ferdinand Lechner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012

I found this hotel to be a good weekend Hotel and glad i choose the same

Check-in : I checked in around 5 PM and it quick an efficient
Room : It was not very luxurious however it was what i needed for weekend. Was disappointed to see CRT television however they provided me with free Internet and bed was comfortable
Location : I had a hard time finding a hotel as you have to walk a bit from Potsdamer Platz Underground station but i felt it was my fault as i should have been better prepared.It is on the main street.
Breakfast : It was very good and had wide variety and quality of food was good also.
Checkout : Quick and efficient.

  • Stayed: December 2012, traveled solo
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1  Thank Foxysardar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded December 21, 2012

Dear Guest,

I thank you for taking your time to write a positive review about our hotel.
I´m very happy that you like our location, and our breakfast buffet.

On your next trip to Berlin, we would be pleased to welcome you back!

Best regards

Ferdinand Lechner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed December 17, 2012

I have just returned from a long weekend in Berlin traveling as a couple. We arrived at this hotel from Schoenefeld Airport using the S-bahn and U-bahn trains to reach Hallesches Tor which is a short walk from the hotel - make sure you pick up a map from the airport to find your way. This hotel is located well with 2 other tube stops nearby; Anhalter Bahnof and Mockernbrucke. Very handy for traveling around. We paid for a 72 hour travel card which covered journeys on the tube and to and from the airport. The station we used the most was Mockernbruke.

Upon arriving, we requested to check-in if our room was ready. It was 11:30am. The receptionist asked if we wanted a smoking room, we requested a non-smoking double room. After reading previous reviews, I decided to email this hotel to request a double non-smoking room. This was done 2 days before arrival. They never responded and clearly didn't process this request as our room was allocated upon arrival. We were allowed to check-in early but this would cost us 14 euros! A bit steep for checking in a couple of hours early. So we used the toilets to change and then the hotel held our luggage in their locked luggage room.

When we returned later that evening and the lady who served us was rude and seemed in a bad mood. We collected our luggage and room key only to discover that we were allocated a smoking twin room. We could smell the smoke from the moment we stepped out of the lifts. So we returned to reception where a different member of staff efficiently reallocated us an appropriate room. The double room was on the 5th floor and was very spacious. It had an open wardrobe with mirror, hairdryer and tea/coffee making facilities. However, only 1 earl grey teabag. Good job I brought my own teabags!

The bathroom contained a shower, toilet and spacious sink with two bath towels and two hand towels. It was clean but had a faint smell of cigarettes and the toilet smelt a bit gross. There was dove hand wash available and Lux showergel so no need to carry any of your own!

The rest of the room was clean. The bed was clean with a thin duvet. The pillows were lumpy so we used the better ones. The air-con was broken, I tried to adjust it but it didn't work. The room was fairly warm and we could open the window so we didn't bother complaining. However, it did get a little stuff in the night as we had an inside room so there was little wind to blow through the window. The room is very spacious which is good.

Where we were, it was quiet, we did not experience any disturbance as we were not located near the lifts or roads. No complaints about the cleaners.

We were told that breakfast was from 6am-10am. However, one morning we arrived at 10am and staff were still putting out fresh food for at least another half an hour! Handy for late comers and also handy for those who have early flights.
They had croissants, a selection of cereals, slices of cake, boiled eggs, slices of breads, bread rolls, 9 different types of tea, lots of different spreads and full continental breakfast. No fry ups though but a great breakfast - danger of over eating!

There are maps on the reception desk for you to take and the staff are happy to help direct to tourist destinations and Christmas markets.

Check out was smooth and painless.

Not sure I would stay here again but the excellent breakfasts and good location. Room was acceptable for our stay and no major complaints.

  • Stayed: December 2012, traveled as a couple
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2  Thank MissAmyYa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GSM_HIEX_Berlin_CC, Guest Relations Manager at Holiday Inn Express Berlin City Centre, responded to this reviewResponded December 21, 2012

Dear Guest,

Thank you for taking the time to write a review about our hotel.
I´m happy that you like your breakfast and our location and our staff.

Please apologize the inconvenience in your room. We will avaluate this with our staff.

On your next trip to Berlin, we would be pleased to welcome you back!

Kind regards

Ferdinand Lechner

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Berlin City Centre

Address: Stresemannstr. 49, 10963 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Kreuzberg
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Wheelchair access
Hotel Style:
#121 Family Hotel in Berlin
#141 Romantic Hotel in Berlin
Price Range: $90 - $184 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Holiday Inn Express Berlin City Centre 3*
Number of rooms: 256
Official Description (provided by the hotel):
Stay smart! at the Express by Holiday Inn Hotel Berlin City Centre perfectly located at the Tempodrom and just 10 minutes walking distance from the new center of Berlin, the famous Potsdamer Platz and the Sony Center. The beautiful and grand Friedrichstrasse, Unter den Linden, Check Point Charlie and the storied Brandenburg Gate can easily be reached. Also the legendary boulevard Kurfuerstendamm, the well known department store KaDeWe and the Alexanderplatz are easily accessible. Great connections to both fair grounds and the airports Tegel (TXL) and Schoenefeld (SXF).After a good sleep in one of our 256 modern rooms, all with air condition, high speed internet and coffee and tea maker, start with our complimentary buffet breakfast, possibly enjoying our summer terrace. At our Business Corner in the lobby we offer Free WIFI.If on business, make a bargain with our BUSINESS PACKAGE or for leisure, buy tickets for Madame Tussauds, Legoland, Berlin Sightseeing or Concerts (Holiday on Ice, Lionel Richie, Robin Gibb) directly at the reception.Kids Stay Free Policy at the Express by Holiday Inn Hotel Berlin City Centre: Children under 18 years stay free in their parents' room using the sofa bed.Meet Smart! At Express by Holiday Inn Hotel Berlin City Centre meetings and trainings for up to 45 people will be a great success. ... more   less 
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Also Known As:
Holiday Inn Express Berlin City Centre Hotel Berlin
Holiday Inn Berlin

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