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Escapist
Jakarta, Indonesia

convenient

4.0 of 5 bubblesReviewed Mar 18, 2017via mobile
Nothing fancy, just comfortable and very convenient. Bed is ok, bathroom clean, hot water and water pressure was excellent. Located in the area where convenient store, laundry machine, food and beverage available nearby and most important is walking distance to u-bahn.
Date of stay: March 2017
Trip type: Traveled solo
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirjana S, Leiter Öffentlichkeitsarbeit at Smart Stay Hotel Berlin City, responded to this review
Responded Mar 20, 2017
Dear Denok,

I appreciate that you took the time to post your feedback on tripadvisor.

It was a pleasure to read that you had a good time in our Hotel in Berlin Charlottenburg. Your feedback is very important for us because it helps us to further improve our service. Please note that we have also nice hotels in Munich and Frankfurt.

We hope to welcome you again soon!

Yours

Mirjana Scholz
Manager Smart Stay Hotels
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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30 - 35 of 177 reviews
Reviewed February 25, 2017 via mobile

4 boys in a room, excellent prize and service, wonderful location in Berlin. Best place, easy, cheap and very nice stay over! Private parking, 24/7 helping staff, and excellent bar with Franziskaner draft 1 pint for 3 euro.

Date of stay: February 2017
Trip type: Traveled with family
1  Thank jakobs795
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mirjana S, Leiter Öffentlichkeitsarbeit at Smart Stay Hotel Berlin City, responded to this reviewResponded March 20, 2017

Dear Jakob,

I appreciate that you took the time to share your impressions about our hotel on tripadvisor.

We were very pleased to read your positive review and even more that you felt so comfortable with us during your stay. Your feedback is very important for us because it helps us to further improve the experiences of our guests.
It would be a pleasure to have you as our guest again soon.

Yours

Mirjana Scholz
Manager Smart Stay Hotels

Report response as inappropriate
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed November 26, 2016

The hotel is perfectly situated, only 15min (Bus+U7) from Tegel Airport, only 3 stops from Zoo and 4 stops from KaDeWe.
The hotel's WiFi setup is hugely problematic. Starting at 17:00 when all guests are back and until late at night, no one seems to can use the WiFi which cannot be forgiven.
Second problem, the cleaning ladies closed the heating the second date which resulted in two things (we didn't notice it immediately): We froze during the night, and because of the cold pipes, there was constant noise (I didn't manage to sleep). You do not close heating completely when its 5 degrees outside.
The hotel itself is clean, modern and renovated. We stayed in a double room. The furniture (or the absence of it) was not a problem (modern but spartan). I would have like a chair in the room but OK. Hot water was always available, and the checkin process was smooth, and the stuff friendly.
All in all I don't think I would come back at the hotel, unless the WiFi issue is fixed.

Room tip: Not sure. Which has the best Wifi?
Date of stay: November 2016
  • Trip type: Traveled on business
    • Location
    • Rooms
    • Service
2  Thank Evgenios83
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed November 18, 2016 via mobile

Beds were great and place was really clean except for a guest smoking indoors. I didn't like the vibe at the hotel, nowhere to hang out except for the lobby and I didn't feel comfortable there. Some really nice cafes/take away food places really close.

Date of stay: November 2016
Trip type: Traveled with friends
Thank oraklisera
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 25, 2016 via mobile

It's not the worst hotel in the world, but it's not good either. The room has no decoration at all, no heating and the walls were stained, just like the bathroom floor (like water stain). The bed and the furniture are ok, nothing spectacular but confortable and clean. The room light is very weak and my abajour was not working.

The WiFi is terrible, not only inside the bedroom, but at the common area too (they have a nice hall/bar/restaurante space where you can work and hang out during day and night).

I left the "Please clean the room" note on the doorknob and all the person did was make the bed and fold the bathroom rug. Our pajamas were literally thrown on the pillow, almost falling to the ground. The person didn't even vacuum the room floor.

The staff is ok, but not very helpful. I don't know if it's because the hotel is also a hostel, but they don't have the gentle kind of treatment I'm used when I'm in a hotel.

I don't think it is worth the price.

Date of stay: October 2016
Trip type: Traveled on business
Thank Andrea d
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Reviewed October 8, 2016

I have to say that I really enjoyed staying at this place and especially want to thank Aleen the receptionist who was very kind and helpful
In addition, the place is clean and comfortable and close to the U tram

Date of stay: October 2016
Trip type: Traveled solo
1  Thank niryaccon123
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
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