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“Perfect loctaion”

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Novotel Berlin Am Tiergarten
Ranked #53 of 634 Hotels in Berlin
Certificate of Excellence
London, United Kingdom
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Perfect loctaion”
Reviewed April 23, 2014

As so close to the S bahn which is about 5-10 mins to alexandra platz.

Breakfast was very good and great variety. Only gripe i would of had with the hotel was the shortage of pillows but this was explained to me as having a lot of families staying.

Would easily stay here again.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank StretchRyan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this review, April 25, 2014
Dear guests,

thank you for your feedback here on tripadvisor.com

We are happy that you did enjoy your stay with us at the Novotel Berlin Am Tiergarten.
We hope that you honour us with your next booking again and remain

with kind regards

Philip Ibrahim
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Randers, Denmark
Level 3 Contributor
17 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed April 22, 2014 via mobile

We, on a family trip with 12 persons, stayed at the Novotel Tiergarten for two days - and were very satisfied. One of our family members is in a wheel-chair and received a special, high quality room suited for that. Rooms are spacious, clean and kept clean daily. There are decent workout facilities at the hotel. Breakfast was of high standards, with eggs, fruit, yoghurt, cheese, meats, pancakes; you can even ask for special drinks such as latte machiato at no extra charge. Enjoyed early morning runs in the Tiergarten, when the weather is nice, there is a Biergarten close by, next to the Zoo at Neuer See.

Stayed April 2014
Helpful?
Thank steenlyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this review, April 25, 2014
Dear visitors,

we are very happy to read your kind review here on tripadvisor.

Happy guests at the Novotel Berlin Am Tiergarten is the highest motivation to our team.
Especially feedback from our frequent guests is so important to see how you enjoy being our guests.

We are looking forward to welcome you again soon and remain with kind regards

Philip Ibrahim
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 19, 2014

Hotel location is good, clean rooms and close to a subway station... But terrible and arrogant service. We are a married couple and asked for a room with 1 bed (pretty standard) and they gave us one with 2 separate ones, saying that we booked incorrectly even though our confirmation said otherwise. The staff cannot Even speak or understand basic English, and are RUDE! We ordered room service for the two of us and only got one fork! When asked to give us one more, the room service assistant very arrogantly dumped one in my husbands hand and walked off... without as much as a 'hello' or even half a smile. Furthermore, they sent us RAW chicken for dinner. What a delight ! Please don't make the same mistake we did . There are lots of other well-llocated hotels in berlin with nicer staff !

Stayed April 2014
Helpful?
2 Thank Neha M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this review, April 22, 2014
Dear travellers,

thank you for taking the time to review your stay with us.

First of all, please accept my deepest apologies for not having succeeded in satisfying your expectations. Your opinion is very important to us – it is one of our major chances to improve and optimize our services.

Please be assured that your remarks concerning your room service experience will be investigated by me, as the quality of our food offer is usually highly praised by our customers. The colleagues felt sorry at the moment of occurring and, told me that you - of course - did not have to pay for your room service and they offered you an alternative from the menu.
The Novotel standard is, to help customers enjoy their stay with us, please again accept our deepest apologies, that we were not able this time to make your time with us a great one.

Nevertheless we do hope that you give us a second chance!

I would have been happy to have talked to you in person, if you want to talk to me, please don´t hesitate to contact me in the hotel.

With kind regards

Philip Ibrahim
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tel Aviv, Israel
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed April 11, 2014

The hotel is very close to s-bahn Tiergarten, near to Tiergarten park. Room was quiet and big enough for a couple. The room was cleaned every day. Breakfast was satisfactory and service was affable. However, it would be better not to allocate non-smoking visitors in a non-smoking room on the same floor together with a dozen smoking rooms, where cigarette smell is spread in the corridor. Overall, good value for money. Would stay again in the hotel.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tanyrooz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this review, April 22, 2014
Dear guests,

thank you for you review here on tripadvisor.com.
We are happy that you did like your stay in the Novotel Berlin Am Tiergarten.

Please let me express our deepest appologies for not having suceeded in satisfing your expectations. Please give us the chance to realocate you in another room during your next stay with us.

We hope you give us a seconde chance and hope to welcome you again soon.

Kind regards

Philip Ibrahim
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 4 Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 4, 2014

My wifr and two teenage chrildren stayed three nights at the Novotel Berlin Am Tiergarten. The hotel is a fantastic base for daytrips. It 2 minuts walk from a the metro/trainstation (U-Bahn) where you can go anywhere. It located very close to the Tiergarten which is huge park and only 15 min walk from Brandenburger Tor and other sights worth seeing/visiting. We were very positive surprised first at all over the hotelroom price - very cheap for 4 people! The room and the hotel in general are clean and in good condition. The breakfast was included in the price and high standard. We would most likely choose this hotel again when we come back next time.

  • Stayed March 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hans J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NovotelTeam3649, General Manager at Novotel Berlin Am Tiergarten, responded to this review, April 11, 2014
Dear guest,

thank you very much for your feedback concerning your stay with us at the Novotel Berlin Am Tiergarten.

We are more than happy that you did like our hotel, the location and the service.

Thank you for your high review rating on tripadvisor.com.
We hope to welcome you again any time soon.

Kind regards

Philip Ibrahim
Executive Assistant Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Novotel Berlin Am Tiergarten

Property: Novotel Berlin Am Tiergarten
Address: Strasse des 17 Juni 106-108, 10623 Berlin, Germany
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#34 Family Hotel in Berlin
#42 Luxury Hotel in Berlin
#46 Romantic Hotel in Berlin
#48 Best Value Hotel in Berlin
#53 Business Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Novotel Berlin Am Tiergarten 4*
Number of rooms: 274
Official Description (provided by the hotel):
The new Novotel Berlin Am Tiergarten features a design concept for the future with bright colours, natural materials and ergonomic forms. This 4 star hotel is located between the Kurfurstendamm and the Brandenburg Gate with transport links to the main train station, the airports and the exhibition centre. 274 airconditioned rooms and 11 meeting rooms welcome business and leisure travellers from around the world. Enjoy the views over Berlin from the spa area or Mediterranean cuisine in our restaurant. ... more   less 
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Also Known As:
Novotel Berlin Am Tiergarten Hotel Berlin
Berlin Novotel

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