My sisters and I booked a triple room, only to find out the room is tiny and is actually a double room with an extra bed rather than three small beds. However we didn’t complain since it was a good value for money.
As for the reception staff, they refused to provide us with a luggage scale to take to our room, and insisted that we bring all our luggage to the reception to be weighed! Does not happen in any hotel in the world. Which caused some inconvenience noting that one of the bags was overweight and we kept going back and forth to the room to reallocate some items to other bags.
More importantly, reception staff member knew I was coming back for the scale and kept me waiting for 5 minutes until she finished paper work although she could have just reached for it and continued after I was done. More
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