Hotel is nice. Good location literally a few steps away from checkpoint Charlie. Stayed for two nights.
Arrived on Sunday so parking out on the street is plentiful and free. So asked about parking in the hotel for the second night and was told no problem. So the next day around noon I got up and asked could I put my car in the car park and was told to ask in an hour as the car park is full. I said yeah no problem and headed back to my room. I passed the window to the car park and saw lots of space in the car park and went outside and counted SEVEN spaces. I went back in and told him there were seven spaces and he said no they are full. And pretty much laughed at me and kept saying that I didn't understand. His point was that people are coming and going and they could be back. He also said that there were five people still to check out at twelve (this was at a quarter past twelve) that have parking spaces. So I could really not see the problem with me putting my car in off the street. Anyway I said OK and sat in the reception waiting for these people to check out. A half hour later after nobody checking out a receptionist called me over and said I can put my car in. Annoyed I confronted her about it and asked how there was no space a half hour ago but magically there is a space now? Again she actually laughed at me and told me I didn't understand. I understood quite well. Germans need rules unfortunately and if they can't tick a box they won't do it. I was very annoyed because I had plans that were delayed by an hour now because of this absolute nonsense and how badly and ignorantly the staff dealt with the issue.
It was a very small thing that they made into a massive thing putting me in bad form for no reason at all, and with no apology. It was my fault for not 'understanding'. Staff I encountered were not friendly and not very good English.
And it's funny reading a previous review that says their emergency alarm was going crazy. This happened us on our first day, we were relaxing watching tv and their alarm went off telling everyone to get out of the building. So we rushed out of bed getting dressed really quickly and went down several flights of stairs to the reception. The alarm stopped as we got to the bottom so we went into the reception and looked around trying to see what was happening. The staff did nothing at all. Didn't explain what was happening, didn't tell anyone why the alarm went off, didn't tell anyone it was OK or anything. So we just sat in the reception like a pair of lemons for five minutes until a few people seemed to be going back to their rooms after asking at reception. It was quite obvious there was about fifteen people sitting around looking at each other awaiting information and the receptionist just sat there.
Good location and about ten euro in a taxi to Alexanderplatz to the tv tower and museum island
Staff I encountered were arrogant, ignorant, not great English , unhelpful and condecending
- Official Description (provided by the hotel):
- The Select Hotel Berlin The Wall is located in Berlin's historic center between Friedrichstrasse and Wilhelmstrasse. In a quiet side street you will find our 4-star hotel with 170 rooms in a partially listed building. All the modern and spacious rooms have air conditioning, flat screen cable TV, minibar, laptop safe and free Wireless - LAN. The Bar "SECTOR" completes the offer culinary. Whether art and culture, shopping or entertainment highlights or the versatile range of Berlin nightlife: From Select Hotel Berlin The Wall you can reach every point of the city easily. ... more less
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