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“Very good experience!” 5 of 5 bubbles
Review of Crowne Plaza Berlin - Potsdamer Platz

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Crowne Plaza Berlin - Potsdamer Platz
Ranked #56 of 633 Hotels in Berlin
Certificate of Excellence
Level Contributor
5 reviews
5 hotel reviews
“Very good experience!”
5 of 5 bubbles Reviewed January 30, 2014

This was a very good experience. My rooms was comfortable and clean. The service was excellent as well as the breakfast. The location of this hotel is huge, 5 minutes from the Potsdamer Plaz center. I recommend very much.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Daniel W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrandBerlinPP, Manager at Crowne Plaza Berlin - Potsdamer Platz, responded to this review, January 31, 2014
Dear Mr. W.,

I was pleased to read your gratifying review full of praising words and I appreciate very much that you recommend us!

It would be our pleasure to welcome you back in the not so distant future.

Kind regards,

Holger König
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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915 reviews from our community

Traveler rating
    440
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    74
    19
    13
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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (77)
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English first
Level Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
2 of 5 bubbles Reviewed January 10, 2014

The price of the room wasn't cheap so we expected to have a good one, but the room that we got wasn't in the pictures of the web page, it was in the last floor, was very small and with window pointing to the sky so we couldn't see the city or anything. my husband is tall and the ceiling was too low, so we ask them to change the room but they "didn't have any other free room". Also the room service didn't change our wet towels so we had to call to bring new ones. the bathroom was wet and never dried.
so we won't go there again.

Room Tip: Ask for a room that it's not in the last floor
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  • Stayed November 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Ivana G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrandBerlinPP, Manager at Crowne Plaza Berlin - Potsdamer Platz, responded to this review, January 13, 2014
Dear Ms. Ivana G,

I would like to thank you very much for your remarks regarding your stay in our House.

It was with regret that I read that you were not satisfied with your room. Unfortunately we had no other rooms available as we were fully booked.

I am sorry that we did not meet your expectations. Nonetheless, I really hope that we will have the chance to welcome you back and convince you of our House and our services.

Kind regards,

Holger König
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oswestry, United Kingdom
Level Contributor
255 reviews
80 hotel reviews
common_n_hotel_reviews_1bd8 72 helpful votes
4 of 5 bubbles Reviewed January 10, 2014

Do not be confused by the address of this hotel - it is not at Potsdamer Platz but is within a 10 minute walk. My wife and I stayed here on a 2 day break in Berlin and had booked to go to a concert at the Tempodrom which is on the opposite side of the road. This is the reason we chose this hotel. When we checked in we went to the room assigned to us and there was someone asleep in the bed - this was at about 4.30pm so we were assigned to another room. On check in we were given a voucher which offered 10% discount on all food and drink in the restaurant. However, it was not until we checked out that we were told it did not apply to breakfast!! The rooms are very comfortable and everything is quite new. There were very few people staying there but there was no obvious reason why. It is certainly good value for money and is close to a number of major attractions without being in a busy part of the city.

  • Stayed January 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank DerekParsons
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrandBerlinPP, Manager at Crowne Plaza Berlin - Potsdamer Platz, responded to this review, January 13, 2014
Dear DerekParsons,

Thank you very much for taking the time to give us some valuable feedback on your stay in our House.

I am glad that you had overall a pleasant stay and hopefully, you were able to realx a little bit during your Berlin break.

I apologize for the inconveniences caused to you and for the misunderstanding regarding the voucher. I will talk to the respective departments to make sure that this won't happen again.

It would be our pleasure to have you back as or guests.

Kind regards,

Holger König
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beirut, Lebanon
Level Contributor
24 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
5 of 5 bubbles Reviewed January 9, 2014

I recently traveled to multiple countries which involved staying in hotels, I would like to express my gratitude for the service rendered by this hotel, professional staff and helpful with all requests, nice rooms and location.

  • Stayed November 2013, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Fadi K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrandBerlinPP, Manager at Crowne Plaza Berlin - Potsdamer Platz, responded to this review, January 9, 2014
Dear Mr. Fadi K,

Thank you so much for reviewing our hotel on Tripadvisor.com!

My team and I would like to express our gratitude for your wonderful comments.

It would be our pleasure to have you back as our guests.

Warm regards from Berlin,

Holger König
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Southampton
Level Contributor
42 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
4 of 5 bubbles Reviewed January 8, 2014

The hotel was very clean and comfortable but the bed was quite hard in our deluxe room. It’s in a remote location and it’s not very close to any shops, bars or restaurants so it took us about 10 minutes to walk to Potsdamer Platz. It was also about a 10-minute walk to Checkpoint Charlie. The Breakfast was good and the hotel staff were very friendly. Free WiFi was only available in the reception area. Overall the hotel was good value but if we go to Berlin again we would probably stay somewhere nearer to the centre of Berlin.

  • Stayed January 2014, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank cmwicks9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrandBerlinPP, Manager at Crowne Plaza Berlin - Potsdamer Platz, responded to this review, January 10, 2014
Dear Mr. cmwicks9,

Thank you for taking the time to tell us about your stay in our hotel.

We are happy about your words of praise and I will forward your kind comments to my team.

Unfortunately, you were not convinced by our location. We hope that we will still welcome you as our guests again in the future.

Warm regards,

Holger König
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dublin, Ireland
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
4 of 5 bubbles Reviewed January 3, 2014

Recently stayed here for 4 night break in December. Staff very courteous and helpful with all requests. The room was very nice and great value. Great location, within 10 mins walking distance of Potsdamer Platz and 30 mins from other main attractions like Brandenburg Gate and the Reichstag. Not much atmosphere in hotel bar the night we had a drink there but didn't really spend much time there.

  • Stayed December 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Andrew L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
WyndhamGrandBerlinPP, Manager at Crowne Plaza Berlin - Potsdamer Platz, responded to this review, January 10, 2014
Dear Mr. Andrew L,

Thank you very much for posting your review on Tripadvisor.com.

I am glad that you enjoyed the time in Berlin and in our hotel.

We hope to welcome you back soon.

Kind regards,

Holger König
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Crowne Plaza Berlin - Potsdamer Platz

Property: Crowne Plaza Berlin - Potsdamer Platz
Address: Hallesche Str. 10, 10963 Berlin, Germany (Formerly Wyndham Grand Berlin Potsdamer Platz)
Phone Number:
Location: Germany > Berlin > Kreuzberg
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Restaurant Room Service Suites Wheelchair access
Hotel Style:
Ranked #56 of 633 Hotels in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4.5 star — Crowne Plaza Berlin - Potsdamer Platz 4.5*
Number of rooms: 256
Official Description (provided by the hotel):
Crowne Plaza - Berlin Potsdamer Platz: Timeless Chic Behind Historical Walls The Crowne Plaza - Berlin Potsdamer Platz is a four star superior hotel, located centrally at the Potsdamer Platz. The hotel is ideal for business travelers, as well as for leisure travelers. Since it is ideally connected to the Berlin transport system, a comfortable arrival is guaranteed. Numerous restaurants, bars, shopping outlets, museums and sights are located around the hotel. The hotel's wellness area includes sauna, steam bath, rain shower, relaxation area and a gym. Besides, THE POST Restaurant with an open show-kitchen completes the hotel. The Crowne Plaza - Berlin Potsdamer Platz offers 256 classy and comfortable designed rooms, including 19 suites. Air conditioning, LED-TV, safe, minibar, coffee- and tea stations, as well as Wi-Fi are part of the standard. All rooms are decorated with natural and warm colors. Designer furniture made from high quality materials show simple understatement. Eight variable conference rooms on 500m² can hold up to 250 people. From classical conference rooms, to a lounge-like meeting area with a library and an innovative creative room: it contains moveable mirror walls, as well as wall surfaces made from cliff and cork to pin or write notes onto. ... more   less 
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