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“Wonderful!”
Review of Swissotel Berlin

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Swissotel Berlin
Ranked #38 of 634 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed July 5, 2013

I'm just getting around to reviews but wanted to remark on our stay at the Swissotel in Berlin. We stayed in a wonderful room here that included a huge breakfast each day. The hotel is close to the Zoo, shopping and restaurants. The hotel staff are extremely helpful in getting whatever you need. The hotel had all the touches of home for us (being American) except for the beds which were far more comfortable!

  • Stayed: August 2012, traveled with family
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Thank Ren D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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842 - 848 of 3,073 reviews

Reviewed July 3, 2013

This is a modern, clean hotel at the center of Ku'Damm shopping district. Check-in was very quick and we had been upgraded by Benjamin even that was our first stay at Swissotel. Room was big, with modern facilities and with a nice view over the Ku'Damm. There are plenty of shops within a walking range (including brand new Apple Store). There is a reasonably priced underground parking at the hotel. Breakfast room is gigantic and you will find all you need at the buffet, sparkling wine including. Highly recommended with a pricing at the 150euro level.

  • Stayed: May 2013, traveled as a couple
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1  Thank Waldemar Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 2, 2013

This was my first stat at a Swissotel.

I was impressed by the look and cleanliness of the hotel and room. The room was large and the bed was comfortable. Location is great by K'Damm and Zoo station.

Staff was friendly.

Breakfast was impressive and delicious but expensive.

One other quibble is that to get from room to street (and vice versa) meant taking one elevator between room and lobby and another elevator between lobby and street level - it was tedious.

  • Stayed: May 2013, traveled solo
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Thank Warren L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 1, 2013 via mobile

We stayed in room 8039 from June 28th - July 1st. This hotel exceeded ALL our expectations. The service we received in this hotel was the best service I have ever had in any hotel ever - simply first class in all areas. From the warm friendly greetings from the lovely reception staff - no request for help or information was too much trouble, & was always given with a nice word & smile.
The room was also lovely, modern, light, comfy & spacious - with great views.
I really can't think of a single negative about this place - genuinely loved it, & loved staying there. It will always be my first choice place to stay in Berlin.
The nice room upgrade for our wedding anniversary was a nice, classy touch too. Thank you!

Mr & Mrs Pearce/ Rowland-Pearce

  • Stayed: June 2013
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2  Thank NottinghamPanther
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 29, 2013

We had booked two standard rooms and we have been upgraded to two junior suites for free.
Both suites were very spacious with a seating and a sleeping area. The bathroom had shower and bathtub with all kinds of amenities you need. We also had an espresso machine with cups that were refilled every day. The breakfast room was big and with a nice view on Kurfürstendamm. It had a great variety of all kinds of food, fresh fruits and veggies, warm options and different types of bread and pastries.
The bed quality was very nice which guaranteed for a good sleep.
Service was outstanding. The concierge helps you with restaurant bookings or whatever. Parking is possible in the basemneg but it has a price.
Overall great located in the center of Kurfürstendamm.

  • Stayed: May 2013, traveled with family
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1  Thank GWHAM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 26, 2013

Our first visit to Berlin and we stayed in the hotel which was great. The reception staff were brilliant and helpful. Just one thing spoiled this visit. The bed was so hard. It felt like sleeping on a lump of concrete! Both my husband and I woke up every night in the middle of the night several times with backache. Also, we only discovered this late at night that we had one tiny duvet which did not reach the sides of the bed to share between two of us! We had to wait until the following day to order an extra duvet.
Apart from that, the hotel was good.

  • Stayed: June 2013, traveled as a couple
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Thank EnglishFlibble
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBerlin, Front Office Manager at Swissotel Berlin, responded to this reviewResponded July 26, 2013

Dear EnglishFlibble,
Thank you very much for taking the time to review your stay with us. On one had we are happy to hear that you liked the hotel and I am more than happy to share your feedback on our Front Office Team with all my colleagues. On the other hand we are more than sorry to hear about your challenges during the night. Please let us know - in case you will return - in advance as we have different opportunities to avoid this due to different mattresses. We will also prepare your bed with two duvets in advance. All the best from Berlin, Kai Salzwedel, Front Office Manager

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Reviewed June 24, 2013

Hotel is located right in the heart of Ku-dam, near all the shopping areas and next to almost every mean to transportation. Hotel is clean and neat. Rooms are well equipped having all needful for a leisure and business travelers (iron and ironing board, flat-screen TV, comfortable bed, air-conditioning, separate bath and shower cabin, mini safe, nespressomachine in every room etc). Walls are thick enough to not hear your neighbors; still you can hear throw the door the people talking in corridor. Despite the high rate for accommodation, WiFi is free of charge only in lobby and for internet in your room you have to pay ridiculously high additional price.

Staff is very friendly and helpful and with their smile they can make your day.

Pay attention to hotel room cleaning policy which seems to differ from that usually hotels have. The bed linen are changed only in case if you put special note on the bed (usually it works vice versa in other hotels) and if you want to change your towels, you should really throw them in the middle of the floor, otherwise they will hang your wet towels again for reusing.

Breakfast buffet is great and taste. You can order, beside that is already served, omelet at your taste, pancakes and waffles, also coffee as you like it (latte, cappuccino etc). Still, on busy morning you may wait for your omelet for 20 minutes, No sparkling wine/champagne is offered. With fine weather you can have your breakfast at the terrace with nice view to busy Ku-dam.

Room Tip: Although rooms have soundproof windows, the siren from driving by emergency or police car (and for s...
See more room tips
  • Stayed: June 2013, traveled as a couple
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Thank Raiq
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Berlin

Address: Augsburger Str. 44 | Am Kurfürstendamm, 10789 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Berlin
#15 Business Hotel in Berlin
#18 Family Hotel in Berlin
#33 Luxury Hotel in Berlin
#34 Romantic Hotel in Berlin
Price Range: $103 - $246 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Berlin 5*
Number of rooms: 316
Official Description (provided by the hotel):
Swissotel Berlin is located at legendary Kurfurstendamm in the heart of city center west! Upon entering the modern, light-flooded lobby you will immediately sense the tranquility. The contemporary design, as unobtrusive as the friendly service promises a pleasant and relaxing visit. Guests appreciate the convenience of free wireless LAN, DSL Internet connection, as well as the Nespresso coffee maker in all of the hotel's 316 rooms. ... more   less 
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Also Known As:
Swissotel Berlin Hotel Berlin
Swissotel Hotel Berlin
Berlin Swissotel Hotel

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