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“excellent hotel”
Review of Swissotel Berlin

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Swissotel Berlin
Ranked #40 of 635 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed April 19, 2013

It is fortunate that we booked this hotel in berlin. Clean, nice, friendly staff, gourmet breakfast, excellent location! I would now look for Swissotel whereever i go! Thank you to wonderful time in Berlin!

Stayed: April 2013, traveled as a couple
Review collected in partnership with Swissotel
Thank Larisa Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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909 - 915 of 3,098 reviews

Reviewed April 17, 2013

This was a basic 3 to 3,5 star experience for the price of 5 stars. Quite small rooms ( a very small TV btw) and an okay breakfast except for having to wait in line for a table to be vacant. Although the room was booked on the hotel's own website, they had serious problems in following up on what was included in the price and what not. Going back? No.

  • Stayed: April 2013, traveled with friends
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Review collected in partnership with Swissotel
Thank Jan L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 15, 2013

I was in Berlin last week for week end with my wife . Every time when we travel to Germany, and to Berlin we are going in Swiss Hotel, before we try Kempinski / Crown Plaza ( very bad ) . Swiss hotel is very Friendly hotel, the situation in Ku"dam is excellent. very confortable hotel , staff excellent, breakfeast big choice, and qualitie... What can I said more ... nothing

Room Tip: Take room inside Patio, room with Wiew in Ku'dam are also excellent, but a little more noisy
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  • Stayed: April 2013, traveled as a couple
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Thank wawa51
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

My second time here and again very enjoyable. The hotel is in a great location and the welcome you receive and service is second to none. My only gripe is with the pillows in he room are far too soft and it would be nice to have a choice as i have had in other hotels and the sir conditioning does not cool the room enough, it goot quite hot and you cannot open the window very wide due to the drop but the air con did not pump out enough cool air for my liking. That said another great stay, the staff are very friendly and helpful (giving us a kettle as well as the nespresso as I like tea). I would come back again.

  • Stayed: April 2013, traveled with family
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Thank Kelly M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

Upon arriving at the hotel around 10.30pm we were warmly greeted at reception where we were quickly checked in and then taken to the lift to be shown how to use the room card to take the lift automatically to our room floor. We were also given a complimentary room upgrade which was a lovely surprise - without even asking! The receptionist also showed us the fitness centre and sauna and where the restaurant was. This was extemely helpful. Our room over-looked the main road Ku'Dam and was very clean. The room service was excellent and arrived quickly on a table which could be brought into the room - including flowers! A very reasonable price. Mini bar drinks were also very reasonable. The morning breakfast buffet was brilliant, offering loose tea or coffees. The buffet food ranged from cerals, yoghurt and fruit to pastries, cooked breakfast, salamis, smoked salmon and cheeses. Breakfast was available for a long time too 7 - 10.30am. The hotel is located just 3 mins down the road from Zoo station and was an excellent base to navigate only a few stops on the train to the main sites. The bar also offered some great cocktails and coffees/snacks were available in the main hotel atrium. All bedrooms also have a nespresso coffee machine which was a novelty! Rooms were cleaned to a very high standard and the overall impression we gained from the hotel is that they would go out of their way to help you. I would definately stay here again and would look at other Swissotel locations in the future.

Room Tip: Gained a free room upgrade over looking Ku-Dam without even asking, so would be worth enquiring upon...
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  • Stayed: April 2013, traveled as a couple
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Thank sopting
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 14, 2013

I was very disappointed in this hotel in Berlin. Without asking, they put me in a smokers room. The second I opened the door the smell was obvious. After complaining I got a better room. After one night, the lock of the door did not work. The robotic staff first didn’t believe me and said it was impossible that it didn’t lock. The internet is terrible. For such a hotel, expensive and business orientated, you expect at least a high speed connection. Even a 4MB folder was to heavy. This was both for Wifi and cable. Totally not worth it. When we went to the restaurant, the fish they served was completely raw at the inside. For a dish of +30€ one would have higher expectations. Big big disappointment. Only + is the space and light. Staff is robotic. The bed is super hard.

  • Stayed: April 2013, traveled on business
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2  Thank Mitch188644
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
SwissotelBerlin, Manager at Swissotel Berlin, responded to this reviewResponded April 18, 2013

Dear Guest, thank you very much for your feedback and for having chosen Swissôtel Berlin during your visit in the German capital.
We are very sorry to learn that we were not able to meet your expectations during your stay.
Our Team Members are committed to provide thoughtful and personalized service to each and every one of our guests at all times. Therefore please be assured that these incidences do not reflect the high standards of our hotel.
We sincerely hope, that the dish has been to your satisfaction in the second go.
We look forward to welcoming you again in the near future. Please note that it is absolutely paramount for us to excel our guests expectations and make their stay a memorable one.
Sabine Lex, Director of Operations

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Reviewed April 13, 2013

Have been staying at Swissotel in Berlin for years now and it has never disappointed. Superb location near Zoo Station with direct express bus link to the airport and great connections to Messe and ICC. Professional and competent staff. Excellent and clean rooms and facilities. The details I like especially: the complimentary Nespresso machine in the room and the night shoe cleaning service.
This time I booked and prepaid on the hotel website for a stay at a super rate and received a complimentary upgrade room with view on the Kudamm and Kranzler: a nice treat.

  • Stayed: April 2013, traveled on business
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Review collected in partnership with Swissotel
Thank 156BRUTraveller156
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Berlin

Address: Augsburger Str. 44 | Am Kurfürstendamm, 10789 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Berlin
#15 Business Hotel in Berlin
#18 Family Hotel in Berlin
#34 Romantic Hotel in Berlin
#34 Luxury Hotel in Berlin
Price Range: $97 - $261 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Berlin 5*
Number of rooms: 316
Official Description (provided by the hotel):
Swissotel Berlin is located at legendary Kurfurstendamm in the heart of city center west! Upon entering the modern, light-flooded lobby you will immediately sense the tranquility. The contemporary design, as unobtrusive as the friendly service promises a pleasant and relaxing visit. Guests appreciate the convenience of free wireless LAN, DSL Internet connection, as well as the Nespresso coffee maker in all of the hotel's 316 rooms. ... more   less 
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Also Known As:
Swissotel Berlin Hotel Berlin
Swissotel Hotel Berlin
Berlin Swissotel Hotel

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