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“Warm professional staff”
Review of Swissotel Berlin

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Swissotel Berlin
Ranked #38 of 635 Hotels in Berlin
Certificate of Excellence
GreenLeadersPlatinum level
Reviewed January 24, 2013

We really enjoyed our 4 days in Swissotel Berlin. Some have commented on the fact that this property seemed charmless. We don't agree. It was understated and modern but also very comfortable rooms, nice art work in the public spaces and a great buffet breakfast. The staff at the front desk and elsewhere are smiling, helpful and extremely polished. Useful dinner recommendations and genuine interest in the guest experience. The hotel is convenient to the subway with the zoo stop 3 blocks away. Good shopping in the area with lots of high end stores. A very nice stay.

Stayed: September 2012
Thank borntotravel56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed January 24, 2013 via mobile

I've been staying here for the last two weeks and I love it. The staff are so warm and friendly and I love the little note in your room from the Manager welcoming you back a really nice touch! The bar staff are fantastic and always look after you. It just seems like nothing is a problem! There is a great view over the city and on the ground floor they have a great sauna and small gym. I'm going to be here for the next 10 weeks and have no intention of moving hotels!

  • Stayed: January 2013
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1  Thank Vince68
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

The Swissotel is ideally located in central Berlin:on the Kurfurstenstrasse ( shopping, museum,Zoo.etc) at a walking distance of Tiergarten & Branden burger Tor) Many restaurants, bars & pubs nearby.

Decor of rooms modern & elegant, very quiet. Some rooms are bigger ( ask for it)
Excellent breakfast buffet
Negative point: WiFi is free in lobby, but paying in rooms( unless you subscribe to Swissotel membership)

  • Stayed: January 2013, traveled on business
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Thank Dahut20-9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 24, 2013

The location was my reason for booking. The reason for coming back - and making this my favourite hotel in Berlin - is the product they offer; great & spacious rooms, nice people, and a stunning breakfast. This is above average, and certainly value for money! Swiss quality in every detail. I have now been using the hotel for 1 1/2 yrs on all my travels to Berlin (private & business) and will continue to do so.

Room Tip: Junior suits are the best "value for money". View to the Ku'damm is nice, but more noi...
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  • Stayed: October 2012, traveled on business
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Thank Kaare K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013 via mobile

The swissotel can not be beaten for practicality, functionality, and location. It is well designed, clean and efficient. However, it perhaps lacks a little of of originality and charm. I would 100% recommend for a business trip, but perhaps less so for a holiday.

  • Stayed: November 2012
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Thank Alanlynchie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2013

We stayed here just before Christmas on our first ever visit to Berlin with our toddler. Firstly the staff were all very helpful, very friendly easy to communicate with.
The room was very good, a cot with Winnie the Pooh duvet was welcoming, so were the biscuits and sweets for our toddler. Breakfast was great too, so much choice and no problem getting a seat, waited for a few minutes one morning. Main bar is in the foyer, which isn't as intimate as some bars but it didn't matter, the setting is beautiful and the service and cocktails / tea / coffee / snacks all lovely.
We had a problem with our flights, they were cancelled, the concierge who had been wonderful all week with suggestions for places to eat and had booked us tables, was incredibly helpful on our departure with use of his phone to contact BA who were not answering for over an hour!
The staff made us feel very looked after. The hotel is very well placed too. We hope to return to Berlin in the summer and would look at this hotel before any other!

  • Stayed: December 2012, traveled with family
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Thank barney78
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2013

My partner and I stayed at Swissotel from the 31 December 12 - 5 January 13. When we first arrived at the airport we purchased a cityguide and a 5day travel card this was around 30 euros. The CityGuide is very useful it has over 200 discounted attractions from restaurants to sightseeing tours buses to museums.

The hotel staff were very welcoming and advised us where the best places to go to bring in the New Year. Rooms were clean and cozy it was not very glamorous in comparison to some other 5* hotels. Swissotel is situated in a very good location, outstanding in fact not to far from restaurants tours buses and the train station Zoo. London needs to learn a thing or two when it comes to the transport services. Train services were impeccable are really reliable and its very easy to commute from one place to another. I would also say that for a 5* hotel it should offer a free Wifi service for their guests.

The mattress takes some getting used, it was a foam mattress not your usual spring based.

The only downside I would say about the hotel is that when my partner gave them his card details on arrival they began to debit 50 euros a day (without informing him) in case of any damages to the room.The room had been paid in full prior to our arrival. Once we arrived back home my partner had noticed that money had gone missing from his account. That is when the bank inform us that Swissotel was holding onto the money. We decided to contact them after three days had passed and they had still not refunded the money. They informed us that it was normal a procedure and that usually the money is refunded back into the account on the day of check out. They arranged for the money to be credited back into his account.

Berlin is an amazing city. We felt very welcome, NYE was amazing, NYD parties were really good. I can't wait to go back. I don't want to spoil it for you!

Ps: Make sure you do the street art tour! They meet outside the Starbucks at Alexander Platz. Its a must if your into art and history!

We opted for Room Only so we cannot comment on the food. The bar was pretty small -standard

  • Stayed: January 2013, traveled as a couple
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Thank Rena3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Swissotel Berlin

Address: Augsburger Str. 44 | Am Kurfürstendamm, 10789 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#4 Green Hotel in Berlin
#15 Business Hotel in Berlin
#21 Family Hotel in Berlin
#34 Romantic Hotel in Berlin
#34 Luxury Hotel in Berlin
Price Range: $124 - $252 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Swissotel Berlin 5*
Number of rooms: 316
Official Description (provided by the hotel):
Swissotel Berlin is located at legendary Kurfurstendamm in the heart of city center west! Upon entering the modern, light-flooded lobby you will immediately sense the tranquility. The contemporary design, as unobtrusive as the friendly service promises a pleasant and relaxing visit. Guests appreciate the convenience of free wireless LAN, DSL Internet connection, as well as the Nespresso coffee maker in all of the hotel's 316 rooms. ... more   less 
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Also Known As:
Swissotel Berlin Hotel Berlin
Swissotel Hotel Berlin
Berlin Swissotel Hotel

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