Beautiful, very clean hotel. The price for 2 adults and 2 kids was unbeatable. Breakfast was excellent. Great playing space for kids next to the lobby.
But: room, when the 2 beds are open this does not leave much space for moving around. Had to ask for our towels to be changed even though we put them in a pile, service at reception tends to be unfriendly and unwelcoming. As one man said "they really like educating their clients".
But the real problem was the taxi service they use: the hotel requires walking a lot to get where you want. We like walking. But when my 4 year old was exhausted, we asked for a taxi to the museum's island close by. The taxi driver came and made a show to the receptionist about police all over and the roads being blocked. We told the receptionist that we have a feeling he refuses to take us because of low fee for a short distance and asked for a new taxi. But the receptionist played along with the taxi driver. Of course, there was no roads blocked and of course, when we returned, the receptionist turned his head away to avoid eye contact with us.
Next day we asked for a taxi to get to the other side of town. Again, another taxi driver came, he spoke on the phone all along, refused to take out the suitcases and was unbelievably rude.
2 problematic taxi drivers in 2 days mean the hotel is served by a non recommended taxi station. We however had no problem with the taxi drivers who brought us from the airport or others along the way.
I highly recommend the management to improve the situation.
- Official Description (provided by the hotel):
- The Novotel Berlin Mitte is a 4 star hotel in the heart of Berlin, between Alexanderplatz and Potsdamer Platz and within walking distance of major attractions such as Museum Island, the Brandenburg Gate and the Reichstag. Guests on a business trip or holiday will find the highest level of comfort in our 238 rooms and seven modern meeting rooms. A restaurant serving refined Mediterranean cuisine, 24 hour room service, Wave Bar and spacious sauna and fitness area provide relaxation for body and soul. ... more less
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- Also Known As:
- Novotel Berlin Mitte Hotel Berlin
- Accor Berlin Mitte
- Berlin Novotel