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“Wunderbar!” 5 of 5 bubbles
Review of Waldorf Astoria Berlin

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Waldorf Astoria Berlin
Ranked #24 of 633 Hotels in Berlin
Certificate of Excellence
Chessington, United Kingdom
Level Contributor
469 reviews
198 hotel reviews
common_n_hotel_reviews_1bd8 176 helpful votes
“Wunderbar!”
5 of 5 bubbles Reviewed October 13, 2013

We had booked a room and upgraded with Hilton Honors points then we were upgraded again by the front desk to a corner junior suite. It was a lovely big room, with views onto a roof terrace on one side and the station on the other. There was a separate lounge area with a fridge, kettle, chairs and desk; a large bathroom with a bath and a separate shower; and a spacious bedroom, with a huge comfy bed. The bathroom amenities were Salvatore Ferragamo: very nice and plentiful. The décor was smart and the lighting was logical, with plenty of electrical sockets, including by the bed. There were excellent curtains and additional blinds to keep it dark, and the windows were triple glazed, which meant we heard nothing from the street even on the sixth floor.
The service was excellent throughout. We had thought we'd booked a Steiff package with a Hilton bear included: they had us on a Discover Berlin package (virtually the same but no bear). On request, the Concierge tracked down a bear for us and put him in a taxi from the Hilton! Also, our room was ready when we got there at 11:00, which was very welcome after an early start.
Breakfast was included in our package, and was very good, with plenty of choice from the buffet. Also included was a welcome drink which we had in the Library bar on the 15th floor and a 48 hour Berlin card.
We used the gym, which is quite small, with a reasonable amount of equipment.
The hotel is right next to the zoo station with excellent trains to Alexanderplatz etc. It is also very close to the main shopping centre.

  • Stayed October 2013, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank PotterMoose
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friedrich N, Manager at Waldorf Astoria Berlin, responded to this review, October 16, 2013
Dear guests

Thank you for your friendly review at Tripadvisor. We are glad to hear that you enjoyed your visit in Berlin and that we exceeded your expectations.

You have described the room with all details. Such a description helps other guests to get a better imagination of all our really wonderful rooms. Thank you for that. "Wunderbar"

Now, we hope to welcome you soon back in our hotel.
We wish you a beautiful Autumn and send best regards
Your team of the Waldorf Astoria Berlin
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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Utrecht
Level Contributor
84 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
5 of 5 bubbles Reviewed October 5, 2013

Before you carry on reading my review, I want you to know that I've been traveling for the past 12 months straight and seen - what feels like - a billion hotels in the past 365 days. The reason I'm telling you this is because I want you to know that when I say it's "the best hotel I've ever stayed at", it means something. I hope this gives the review some perspective.

I was supposed to be on the east side of Berlin from the 21th to the 24th. I ended up coming one day earlier and the hotel I was booked at in East Berlin (Westin Grand) didn't have availability for the 20th, so I ended up booking the Waldorf Astoria for 1 night on hhonors points.

From the moment I got out of the cab, I was blown away. The staff is trained exceptionally well and it shows in the little details. The friendly gentleman that opened the cab door, immediately greeted me with my last name. It was overwhelming, but in a good, flattering way. I wondered how the hell he knew my name - but he had looked at the baggage label of my suitcase. Either way I felt very welcome. He escorted me to the reception and introduced me to his colleague. His colleague checked me in and walked me to the elevator. My luggage was delivered directly to my room.

The room was gorgeous. As a diamond member I was upgraded to a deluxe room with king bed. I've always had a thing for beautiful decors and this decor made me feel right at home. It's decorated in a warm, modern, stylish, art decor kind of way (see pictures). The bathroom has a TV in the mirror, separate toilet, separate shower and huge bath tub - all beautifully put together with white marble tiles. My room had been prepared for my arrival, it had a personally written welcome card with a delicious looking welcome snack (bon bons and friend apple slices). The room has amenities like a nespresso coffee maker, water cooker and a Mac Mini (to browse the internet and watch DVD's etc.)

The next morning I checked out to go to the East side of the city. After a few days in the Westin Grand I decided to stay in Berlin for the rest of the week. I cut my stay in the Westin short and booked the Waldorf Again till Saturday morning (paid stay).

Arrival and checkin were just as smooth as last week. I was upgraded to a beautiful Junior Suite overlooking the newly build zoo, looking out east towards the TV tower. I won't go into detail describing the room amenities again. Know it was very nice, just like the previous room. Just a fair amount bigger. But it's not the way it looks, it's the way everything feels. Everything feels solid. Doors, drawers closets feel heavy and of quality. Also, the hotel is on a pretty busy street but due to the double windows you have no noise from the street. It even draws out construction noise from the zoo next door (will be completed next month).

Every morning I had breakfast buffet in their restaurant downstairs. At 36 EUR for an all-inclusive breakfast it's pretty steep. It includes sparkling wine as well if you're into that. Not one single day was there an item that was not available anymore and the cooks will personally ask you if they can make you anything special. I'm pretty conscious about what kind of food I put in my body and anybody who travels a lot knows that getting good quality food while you're on the go is a challenge. My solution was to bring a 'doggy bag' or lunch box from the buffet with some 'healthy' high protein foods. The girls were always incredibly attentive in getting me a box to put my on-the-go food in, or anything else I wanted for that matter. Even though I still feel the breakfast pricing is too high, both service and quality of the foods - or tea and coffee for that matter - were exquisite. i.e. you could also order various lathe's and the coffee was made with fresh beans. No chemically tasting frozen coffee. My only recommendation to them would be to get 'grass fed butter' on the buffet. Or at least have it available for people that ask about it. It's not that much more expensive than regular hotel butter, but a lot healthier.

I used their gym every day which is beautiful and state of the art. Would have loved to see dip station or ab station, but really I could do every exercise and muscle group.

Their Spa including their pool is extremely beautiful and clean. The spa girls come in regularly to refill (lemon) water and remove towels from the baskets. The Jacuzzi and steam room are amazing as well. I didn't try the sauna, but I imagine it's no different. I booked a massage at their Spa as well - which was amazing. It's a real experience. I highly recommend it.

Room service was quick and the quality of the food is as good as their breakfast.

I used their concierge service a few times to send and receive some packages. They were always happy to take care of it for me, sent it quickly and provided me with tracking numbers at - I think - no extra charge for what DHL charges them.

Housekeeping did a great job too and I'd grown quite accustomed to the the 'turn down service' with nice little details as a poem on the bed etc.

Last but not least, a big shootout to the nice gentleman that refilled the mini bar and nespresso cups. he apologised one day for not having the black variant anymore and said they were out for the day. He explained me the different kinds of remaining tastes (blue and brown). I told him my favourite one was the purple one and the next day he showed up at my doorstep with a full tube of purple nespresso cups in a shopping bag (it looked like he had gotten at the store for me). Many thanks!

Make no mistake, the Waldorf Astoria is a gorgeous hotel. Really, everything inside the place has been thought through many times. Kudos to the architects. But what really makes this place tick is the staff. As a serial business owner I just love to see it when a company makes their employees feel appreciated and motivated. Waldorf Astoria Berlin has done just that and as a result they made me feel appreciated.

So by now you're probably wondering if I really have nothing negative to say? Well if you're willing to look hard for it, I'm sure you can always find something. Sure, there was a small struggle I had with their Wifi, a broken light in the bathroom mirror and well, that pricey breakfast. But it's nothing that wouldn't make want to come back to this hotel again. In fact, I cannot wait to get back to Berlin and enjoy a couple of days here.

I wish I remembered all of your names like you did mine - but I'd like to thank each and everyone of you for making my stay an extremely pleasant one.

Room Tip: The rooms are really spacious by default. So you're better off chosing a room with a view than a...
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  • Stayed September 2013, traveled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank WytzeNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friedrich N, Manager at Waldorf Astoria Berlin, responded to this review, October 16, 2013
Dear Guest

You have written "the best hotel I've ever stayed at" - that is the greatest plaudits what we can get. But our thank you goes back to you: you are an fabulous guest and we are delighted to be attentive to your needs and wishes.

The best and warm greetings from each team member of the Waldorf Astoria Berlin
... and see you soon!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
30 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed September 30, 2013

First of all this hotel had a breakfast that was the most amazing ever. The hotel in itself is very new and technically advanced. Comfortable beds, delicious smelling custom soap/shampoo/lotion, is quite, has a pool and steam room that is beautiful and even in the room fabulous amazing bathrooms, free computer use in each room, tvs in the mirrors too! Their concierge were very knowledgeable and most importantly thorough. Customer service all around was just perfect! The hotel is right next to the subway which takes you all over the city and near a beautiful park (Tiergarden). STAY HERE, you will not regret it.

  • Stayed September 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Randee B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Gregor A, Manager at Waldorf Astoria Berlin, responded to this review, November 19, 2014
Thank you for your heartfelt comments on Tripadvisor! We are pleased to read that you have had a fantastic stay and found the staff made your stay memorable and enjoyable, it is a big pleasure to receive such positive feedback.

We are looking forward to welcoming you at the Waldorf Astoria Berlin very soon again.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Miami, Florida
Level Contributor
148 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

Everything about this property was fantastic. Everyone from the front desk to concierge to housekeeping to the spa staff were amazing. The breakfast staff were also extremely friendly and attentive. On-point service in a comfortable and beautiful hotel. The hotel is situated in an amazing area, very close to the tiergarten and ka-de-wie is a few blocks away....there is a U-Bahn and S-Bahn station across the street if you prefer not to take cabs. Rooms are extremely well appointed with top of the line amenities and technology. This was my first time in Berlin and although the city was a major reason for me wanting to come back, the hotel also made a great impression. We will definitely return!!!

Room Tip: Choose one of the Jr Suites if you don't mind spending the $$ for the upgrade, they are extremel...
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  • Stayed July 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank TheMiamiUrbEx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friedrich N, Manager at Waldorf Astoria Berlin, responded to this review, October 15, 2013
Dear Guests of the Waldorf Astoria Berlin

Thank you for such an heartfelt review to your stay.

What can we say .... whenever your travel brings you back this way, we are delighted to welcome you at our hotel!

Best regards and a nice and wonderful time
Your team of the Waldorf Astoria Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sevenoaks, United Kingdom
Level Contributor
25 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed September 25, 2013

A 2 night stay as part of a BA flight + Hotel package over the weekend . From the moment the Porter took the cases from the boot of the car on Friday until he placed them back in the car taking us back to the airport on Sunday we had a wonderful stay .

Large room and comfortable bed which had a "pillow menu" should you want specific pillows to help you sleep . The room had great views over the city and was quiet . Unusual for a busy hotel . Weekend breakfast ended at 12 noon on Saturday & Sunday - very civilised and a wide choice for all tastes .

Hotel staff in all areas were professional and helpful , just what you expect from a hotel with this name on the door ! A great break and good value for money . Rooms on 9th floor and above all have great views , especially those overlooking the Zoo .

Room Tip: The higher the floor the better the view - up to 15th floor
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  • Stayed September 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Ron S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friedrich N, Manager at Waldorf Astoria Berlin, responded to this review, October 15, 2013
Dear Guests of the Waldorf Astoria Berlin

Thank you for your heartfelt review to your stay at the Waldorf Astoria Berlin.

We are really delighted that we could arrange your time in Berlin as a wonderful and comfortable experience. In the coming next few weeks the view about the Berlin city west will be better than before: the renovation of the Bikini House, the traditional cinema “Zoopalast” as well as the memorial church Kaiser - Wilhelm - Gedächtniskirche will be finished and so the neighborhood presents itself as an great place.

We are looking forward to see you soon again, have you both a nice and successful Autumn.

Best regards
your team of the Waldorf Astoria Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Donaueschingen, Germany
Level Contributor
42 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
5 of 5 bubbles Reviewed September 23, 2013 via mobile

I've been in this hotel 1 single night during a business visit to Berlin. The hotel is just amazing: rooms are above 20 m2 and properly equipped, from whirlpool to mirror tv, the bathroom has a major problem: shower door open outside, towels can't be placed near the shower and I feel sorry for people working in service. This is the only detail I would improve. Stuff was very kind and professional but 1 person in the front desk that made its best to be unfriendly, gladly all others have been incredible.

  • Stayed September 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Carlo U U
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friedrich N, Manager at Waldorf Astoria Berlin, responded to this review, October 9, 2013
Dear guest

Thank you for your recent stay and your so positive review on Tripadvisor. Of course we are glad to hear that you enjoyed your visit in Berlin and that we exceeded your expectations despite a few inconsistencies.

We highly appreciate your review and your critical view at the little things, these information are important for us in improving our performance on a constant basis.

Best regards
your team of the Waldorf Astoria Berlin
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Geneva, Switzerland
Level Contributor
62 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 57 helpful votes
5 of 5 bubbles Reviewed September 20, 2013 via mobile

Really enjoyed a weekend stay at the Waldorf Astoria in Berlin.
I was upgraded to a junior suite on arrival. Two highlights were the bed (heavenly - did not want to get out of bed) and the bathroom (walk in shower and well designed tub)

The spa is amazing. Very elegant with therapists that can work magic!

Only negative - high cost for wifi.

  • Stayed September 2013
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank sammielc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Friedrich N, Manager at Waldorf Astoria Berlin, responded to this review, October 7, 2013
Dear Guests!

thank you for taking the time to provide us with highly valued feedback regarding your recent stay at the Waldorf Astoria Berlin.

We are delighted that you have enjoyed your stay with such pleasure, particulary your time in our comfortable bed.

For your next stay in Berlin and in the Waldorf Astoria Berlin we recommend an relaxed evening in our Library with the homelike sofas and an amazing view over the Berlin city west.

Warm greetings from Berlin,
your team of the Waldorf Astoria Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Waldorf Astoria Berlin

Property: Waldorf Astoria Berlin
Address: Hardenbergstrasse 28, 10623 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #24 of 633 Hotels in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Waldorf Astoria Berlin 5*
Number of rooms: 232
Official Description (provided by the hotel):
The new Waldorf Astoria Berlin is defined by its inspirational environment, residential comforts and breathtaking views over Germany's capital city. ... more   less 
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