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“not very helpfull”

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TRYP by Wyndham Berlin City East
Ranked #238 of 634 Hotels in Berlin
Athlone
1 review
“not very helpfull”
Reviewed October 20, 2013

myself and my husband stayed here for a week this month when we got there there was no tea making facilities in the room we had no heat in room we said it to the people at reception and nothing was done it was 5 days before it was fixed we had to ring our travel agent in ireland to talk to them to get it turned on they were very rude to us they did not want to know had no telly for a week would not ever stay there again thats for sure.

  • Stayed October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Photojoerelihan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIBCE, Guest Relations Manager at TRYP by Wyndham Berlin City East, responded to this review, February 24, 2014
Dear Photojoerelihan,
Thank you for your rating at TripAdvisor. We apologize, that your heater was not working in your room. Normally there is no problem to change the room, when the technician is not able to repair the heater in one day. We can understand you very well and this is really not normal. We are sorry, that you had to call to your tour operator to sell the problem. We will forward your feedback to the management, to hope, that this never will happen again. We hope that you will give us another change to show you that we can improve our service. Best regards your Tryp by Wyndham Berlin City East Team
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Rating summary
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  • Value
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Traveler tips help you choose the right room.   Room tips (36)
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BROMSGROVE
Level 5 Contributor
62 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 43 helpful votes
Reviewed September 20, 2013 via mobile

Ok, it's a bit out of the way in the former East Berlin but its a huge sprawling city so wherever you stay, it will still take some effort to get from one point to another. Found the staff pleasant & helpful. We missed out on the hot breakfast as there were around 5 coach parties in & we decided to have a lie in. By the time we went in all hot food had gone, however, cereal etc were available & it was good. Only big disappointment was when we got back to hotel after a night out we couldn't get a coffee (no facilities in room). The guy on reception pointed us in the direction of a Turkish Kebab shop about 10 mins walk away where we managed to get one! Comfy beds & clean room, thankfully no fleas!!

  • Stayed September 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank FEENCHAP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIBCE, Guest Relations Manager at TRYP by Wyndham Berlin City East, responded to this review, February 24, 2014
Dear FEENCHAP,
Thank you for your feedback about your stay in our hotel at TripAdvisor. You are totally right, that when you want to go from one point to another in Berlin it will take easily 1 hour. In front of the hotel there is directly the bus station and when you walk a few minutes you also reach the tram station. In about 30 minutes you are at the city from Berlin. We are happy to read, that you found our colleagues pleasant and helpful. Great, that you got the information, that at the Turkish Kebab shop you will get your coffee also in the night. Perfect, that you felt comfortable in your room and that you found you bed comfortable. When you visit Berlin next time we would we delighted to welcome you again. Your Tryp by Wyndham Berlin City East Team
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Belgrade, Serbia
Level 1 Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed September 13, 2013

Solid service.Hotel is 10 min walk from the metro station.Breakfast was very good.Room was nothing special,but clean and spacious.WIFI was from the lobby, not available from the room.Generally we were satisfied.

  • Stayed September 2013, traveled with family
    • Value
    • Location
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    • Cleanliness
    • Service
Helpful?
1 Thank Slavko1509
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIBCE, Guest Relations Manager at TRYP by Wyndham Berlin City East, responded to this review, February 27, 2014
Dear Slavko1509,
Thank you for your review at TripAdvisor. Great, that you liked the value of money. The compliment for the breakfast we will forward to the kitchen. We are happy to read, that you felt comfortable in your room. To reach the Alexanderplatz you need about 30 minutes. We hope that we can welcome you again on your next trip to Berlin. Your
Tryp by Wyndham Berlin City East Team
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Norway
Level 4 Contributor
36 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed September 8, 2013

1/5 in rating, because it is not possible to choose 0/5
We were given room nr 117. Very basic room with no minibar or refridgerator.
THE BED WERE FILLED WITH FLEES (10-20), we changed rooms quickly. Thank god we saw them before we went to bed. No one had been in that room for a veeery long time.

Before we changed room, the staff had to see that there actually were flees, and she said that this had never happened before. Carpets on all floors, did not feel clean.

We went out to see Berlin at night, and left the key in the reseption. When we came back, there were change of staff, and the new staffmember did not believe that we had a room at the hotel, and i felt accused for trying to steal something or break in. I told him my name, and were givn the key to the room. Didn´t leave it in the reseption no more.

No taxi did ever know where the hotel was.
No wifi-connection at 4. floor or higher.
Much loud at night from people standing outside and from rooms in general.
800m to the nearest Ubahn (Magdalena-something). 10 min with Ubahn to Alexanderplatz.

+ okay breakfast with both hot and cold food
+ a supermarket across the street
+ towels were changes every day

Room Tip: Not 117 (room filled with bugs) No wifi on the upper floors. Choose a hotel that is near city cent...
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  • Stayed September 2013, traveled with friends
    • Value
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    • Cleanliness
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Helpful?
2 Thank Hennes2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIBCE, Guest Relations Manager at TRYP by Wyndham Berlin City East, responded to this review, March 3, 2014
Dear Hennes2,
Thank you very much for your Feedback at TripAdvisor. We are sorry to hear, that you don’t felt comfortable with us. In the moment the hotel have no fridge or minibar in the rooms. Drinks and small Snacks we do provide from vending machines in selected floors at the hotel. We want to apologize again, that you had some problems in your room and we hope, that everything after the room change was fine. We are cleaning the carpets regularly but with so many guests in the year, are signs of usage almost inevitable. For the misunderstanding at the reception about your room key we are really sorry. We will speak with the front office manager about this. Some hotels have almost the same name, so much better it is always to tell the name of the street. We hope that you have seen a lot of the city and we will be delighted to welcome you again on your next trip to Berlin. Ihr Tryp by Wyndham Berlin City East Team
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Travelers are raving about these Berlin hotels

Durham, United Kingdom
Level 6 Contributor
127 reviews
88 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed September 7, 2013

We just had one night here as part of a tour so it was fine, but I'd not select it if wanting to stay and visit Berlin as it is a little way out of town and in the former East Berlin in a residential/working area. Locating the light switch as we entered the room was a little strange as it was inside a wardrobe area, fortunately or unfortunately this had no door. This switch also seemed to activate the bathroom light but only being there for the night we never discovered the full mystery of this. There seemed to be very few staff available and in the bar only one man serving so it was a bit of a wait. Breakfast was OK and got us us on our way.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
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Helpful?
Thank caroleburrows9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIBCE, Guest Relations Manager at TRYP by Wyndham Berlin City East, responded to this review, March 3, 2014
Dear caroleburrows9,
Thank you for your rating at TripAdvisor. We hope that you felt comfortable and enjoyed your stay. We want to apologize, that you had to wait a little bit at the bar to get your drink. Great, that you liked our breakfast buffet. We hope that we can welcome you again on your next trip to Berlin. Your Tryp by Wyndham Berlin City East Team
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Burnham-On-Sea, United Kingdom
Level 4 Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed September 1, 2013

I have to agree with others, this is a terrible Hotel for service as it is none excitant there is NO service in the bar we had to walk out to find a place to eat and drink, the rooms had no air conditioning and it was a very hot week, if your room was road side the traffic noise all night was terrible and we could not close the window as it was just too hot. Our travel rep complained at reception but nothing was done, all in all not a nice place to stay.

Room Tip: Not a place to stay in Hot Weather
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gordon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIBCE, Guest Relations Manager at TRYP by Wyndham Berlin City East, responded to this review, March 5, 2014
Dear Gordon H.,
First of all, thank you very much for your feedback at TripAdvisor. We are sorry, that you don’t felt to 100% comfortable with us. We want to apologize, that you don’t get a service at the bar. We will forward your feedback to the person in charge to find a solution that this situation never will happen again. The bar must be a place where the guest can take a rest and had a nice drink. Normally the summertime is not so hot in Berlin.Sure it was hot in the room, without any air-condition. You can open the window, but it is not the same. The management is already looking for a solution. We hope that you had a great time in Berlin, and we would be delighted to welcome you again, to show you our improvements. Greetings your Tryp by Wyndham Berlin City East Team
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Shrewsbury, United Kingdom
Level 4 Contributor
31 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 28, 2013

Hotel was clean but basic,food was average,was ok for a one night stay,hotel was a bit far out to walk into city centre,nothing much around the hotel only a supermarket,the bar was ok but expensive only one serving behind bar so the service was slow.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank youngy-53
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HIBCE, Guest Relations Manager at TRYP by Wyndham Berlin City East, responded to this review, March 5, 2014
Dear youngy-53,
Thank you very much for your rating at TripAdvisor. We are happy to read, that you liked the basics like food and average. Close to the hotel you have some supermarkets, where you can by some food and drinks for your lunch packets, when you want to explore the city. The best way to do that is with the public transportation. The bus station is in front of the hotel and the underground station you can reach in about 15 minutes walking distance. Not even in 20 minutes you are at the Alexanderplatz. We want to apologize the slow service at the bar. Hopefully we can welcome you soon again. Greetings your Tryp by Wyndham Berlin City East Team
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Additional Information about TRYP by Wyndham Berlin City East

Property: TRYP by Wyndham Berlin City East
Address: Ruschestr. 45, 10367 Berlin, Germany (Formerly Grand City Hotel Globus Berlin)
Phone Number:
Location: Germany > Berlin
Amenities:
Bar / Lounge Business Center with Internet Access Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#54 Best Value Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:3 star — TRYP by Wyndham Berlin City East 3*
Number of rooms: 237
Reservation Options:
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Also Known As:
Berlin Ramada
Ramada Berlin

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