We had booked this hotel many months ago but on arrival were met by the Office Assistant who explained that they had not been able to collect the money or contact us and that they had no rooms available for the first night of three - that was the bad news. However, they had arranged, at the same bargain rate as the time we booked, a night in a comparable 4* hotel (which was fine), a complimentary taxi ride to get there and a choice of returning to this hotel or staying at the alternative. We returned because of its location and were given an upgrade to a suite type room. For a problem that was, to be fair, mostly ours, the hotel could not have been more helpful - a superb example of customer care. The location is great for sightseeing with a U-Bahn station round the corner and it's on a quiet street. The room was very good although beginning to get to a point where redecoration might be required - a minor point. All the staff were so helpful and friendly and particularly Thorsten who did such a good job of working around the problem. Well done.
- Official Description (provided by the hotel):
- At our 4-star Mercure Hotel & Residenz Berlin Checkpoint Charlie, you can choose between Single Rooms, Large Rooms, Privilege Rooms, Apartments and Privilege Suites. Our Family Rooms offer plenty of space in two separate areas with a connecting door. One child up to 12 years old can share your room for free and a second child for a charge of EUR 15 per night. Pets are welcome (charge of EUR 10 per night). It is just a short walk to the chic boutiques and the hustle and bustle of Friedrichstrasse, but as a guest at the Mercure Hotel & Residenz Berlin Checkpoint Charlie you can also enjoy the calm and comfort of a grand Wilhelminian-style building The hotel is approximately 10 minutes from the main train station, 15.5 miles (25 km) from Schönefeld Airport and 3.1 miles (5 km) from the A100 highway. ... more less
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- Also Known As:
- Mercure Hotel And Residenz Berlin Checkpoint Charlie
- Mercure Berlin