Room could have been a little bigger, but then this is Europe and not North America. Staff and food were great. A very professionally run Hotel. We stay frequently with Hyatt and like their facilities.More
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Room could have been a little bigger, but then this is Europe and not North America. Staff and food were great. A very professionally run Hotel. We stay frequently with Hyatt and like their facilities.MoreShow less
Dear Tim H,
Thank you for being a loyal Hyatt guest and for informing us about your recent stay with us. I am very pleased to share your compliments regarding the staff and food with the entire team, as I know their dedication to high standards. They will be very thankful for your appreciation. It would be great to welcome you back to Grand Hyatt Berlin soon.
We've stayed multiple times at this hotel and every experience has been perfection. From the location to the beautifully appointed rooms and great bathrooms, this hotel is one we'll keep returning to when we travel to Berlin.
Dear Elaine H,
I would not want to miss the opportunity to thank you for your great comments. I am very happy, that our rooms totally meet your needs and even more delighted to read that you will be returning to Grand Hyatt Berlin. We look forward to welcoming you back and the entire team remains at your disposal for any further assistance.
Lovely hotel not only for its strategic location close to the political, business and tourist city center, but especially the impeccable service of the staff at breakfast. Small adjustments in the training of staff personel in the counter and... Vois lá... We will have a real gem in Berlin. welcome!
Thank you so much for your review. I am happy that you liked the location of the hotel and that you had the time to explore our beautiful city. It is great that you were more than satisfied with the breakfast service and I have already passed on your kind words to the entire team. Also your feedback regarding the overall service is much appreciated and please be assured that our main goal is to make our guests feel more than comfortable at every time, having the understanding that our employees are the key to success. That is why we will continue focussing on regular trainings. It would be a pleasure to welcome you back soon.
Spent three nights there this week, touring Berlin with friends. As a Hyatt Diamond Elite, I was able to use one of my Diamond Suite Upgrades and had an absolutely lovely room. Very new and modern - altho might take awhile to learn how the lights work!
Small comfortable living room. Amazingly, as a Diamond, everything in the mini-bar was available to us for free, including four large liquor decanters. Bathroom was great and roomy.
As Diamonds, we were entitled to free breakfast and had our choice to go to the dining room or to the Club. Chose the Club and it was a lovely buffet. They will even order eggs for you but you will have to wait as they come from the downstairs kitchen. We never had the time to wait. Did go one afternoon for some wine. Very accomodating staff there.
Staff could not have been more warm and helpful. And the Concierge, Sven, made a dinner recommendation and reservation for us at Essenza - an amazing Italian restaurant about a five minute was away. The best meal we had on this trip to Europe and it was half the cost of the other fine dining experiences.
We found the location was fine for us. Highly recommend the GH!
I would like to thank you for your kind words and recommendation. Your feedback is much appreciated and helps us to continually monitor and improve our performance. I am even more delighted to read that you were completely satisfied with the facilities as well as with all diamond benefits, and I am happy that we were able to make the days in Berlin a memorable part of your Europe trip. It will be my pleasure to pass on your compliments to all departments and especially to Swen. We look forward to welcoming you back in the future.
With kind regards
I have stayed at this hotel 4 times on business, every time it has been a faultless experience, staff or professional and friendly. Rooms are spacious, modern and clean, beds are comfy. Food at any of the restaurants is excellent, eaten in all. Breakfast is very good. Nice bar/lounge area to have a drink and relax. Spa is top notch. Totally would recommend staying here
Dear Jo C,
Many thanks for your positive feedback. It is great that you felt so comfortable at Grand Hyatt Berlin the four times visiting us. I know the entire team truly appreciates your compliments regarding all of our facilities, the quality of food and the staff`s professionality. It would be our pleasure to welcome you back for your next business trip and please let us know, if we can be of any further assistance.
Stayed for a long weekend at this hotel and had a a fantastic stay. We were there celebrating our wedding anniversary and it was just perfect. Room was great and clean, breakfast fantastic, cocktails....A.M.A.Z.I.N.G. and location was also fab. We wanted to hire bicyles and the hotel staff pointed us in the right direction after calling to make sure of availiability. Berlin is a great city and this was the right choice for us on a luxury city break. Close to a number of restuarants, bars, and a good casino right across the road.
Thank you for your review on TripAdvisor and for staying with us for your wedding anniversary. I am glad to read that you enjoyed this special weekend with us and that everything was to your entire satisfaction, especially the room as well as the cocktails and overall service. We look very much forward to welcoming you back in Berlin soon.