The location and the quality of the hotel are definitely worth the 5*-rating. However, the quality of the service is somewhat of a let-down.
First the negatives:
I arrived at the hotel at 1.30 pm on a Saturday afternoon and I was greeted by 4 friendly receptionists at the same time. I was referred to a colleague twice and finally I was told that the room would be ready at 2.30 pm, which was fine since the official check-in time is at 3 pm. I asked the staff to inform once the room was ready. At 3.30 pm I went to ask on status and again I was referred twice to a colleague to find out the room was just made ready, which was a bit dubious.
Finally I got a room for a well waited rest, only for a cleaner to come in within 30 minutes unannounced to finish the cleaning. Also I was greeted as Ms. (which I am not and getting titles wrong is a big no-no in Germany).
And then to the positives:
The rooms themselves were well appointed and equipped, eventhough the rooms are starting to show their age with a number of chips on the wood, dust on lamps due to unfinished cleaning etc.
The spa and pool area were suberb with excellent staff, which was one of the main reasons together with the location our party decided to stay at the hotel in the first place.
Great hotel and location, quality of the service and attention to detail were average at best, but the spa was excellent. If you want to stay around Potsdamer Platz at a 5*-hotel, there are better options available at similar price. However, the spa is definitely one of the best in Berlin.
- Official Description (provided by the hotel):
- Innovative design, clean-cut lines, first-class natural materials and contemporary art are characteristical for Grand Hyatt Berlin located at Berlin Mitte, close to Potsdamer Platz, Brandenburg Gate and Reichstag. The 342 luxurious guestrooms and suites are equipped with B&O flat screen TVs and Wi-Fi. Grand Hyatt Berlin features restaurants Vox, Tizian and mesa, Vox Bar and Club Olympus Spa & Fitness on the rooftop which offers a large pool, cutting-edge fitness equipment, a sauna and Jacuzzi. ... more less
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- Also Known As:
- Grand Hyatt Berlin Hotel Berlin
- Berlin Grand Hyatt
- Hyatt Berlin
- Berlin Hyatt