I stayed at the Grand Hyatt Berlin for two nights in August 2013 with my wife and five month old daughter. I chose to stay at this property based on the emphatic recommendation of a very close friend who travels to Berlin at least twice per year, sometimes much more, and would never consider another hotel in Berlin. After my stay, I must confess I absolutely do not share his enthusiasm. LOCATION -- The hotel is located in the Potsdamerplatz, in the heart of Berlin. However, for those who have not been to Berlin or are not familiar with the area, it is not very easy to find after arriving at the Potsdamerplatz U-bahn station. You have to walk a fair distance down one of the many roads/alleys intersecting at Potsdamerplatz to find it. Also, while the Potsdamerplatz is arguably the center of the city, Berlin is a vast sprawling place and the sights, attractions, parks, restaurants and nightlife are by no means centralized, so depending on what you are looking for, there may very well be much better located hotels in Berlin. FIRST IMPRESSION -- The hotel is styled in a very chic, modern, sleek manner, but we found the lobby and the lobby staff to be lacking a genuine attitude, and while everyone cracks a smile, it seems less than sincere. HOTEL FUNCTION -- Following check-in, our experience at the Grand Hyatt only got worse. We were consistently interrupted in our room by housekeeping staff which would knock once, and announce "Houskeeping.." as he/she opened the door to our room. This happened on at least three separate occasions during our two night stay. On the second night of our stay, the hotel was hosting a function/concert in its mezzanine floor. We were later told that the function was to last from 7pm - 9:30pm. We were told that when I was forced to call the reception three separate times between the hours of 1AM and 3AM to insist that they do something about the level of noise which could be CLEARLY heard in our room, and was loud enough to keep myself, my wife and my infant daughter awake until 3AM. What started as apologetic responses from the reception, eventually morphed into a semi-indignant suggestion that if I was that bothered, I should agree to switch rooms. Bear in mind the nightmare of moving myself, my wife, my infant daughter, all our belongings, and our suitcases to another room at 2AM... The next morning, when I called to the reception again, encountering a new set of hotel staff after the night shifters had gone home, I was lucky enough to find one woman which seemed to exhibit some compassion and genuine care. I am sad to say I did not get her name, or I would commend her by name. She was genuinely apologetic and explained that the function had run over its time, and that they did not believe the noise was able to be heard on other floors. She was also kind enough to provide us with a very late checkout as we needed some extra time to get moving that day after the long night.
On another point, upon checkout, which was graciously granted late (up to 5pm) by the aforementioned gracious female hotel employee, I mistakenly left behind a shopping bag in the room, which contained a pair of shoes (in the box) and two souvenirs purchased in Berlin. I will be the first to admit the hotel is not responsible for guests leaving items behind, however I am highlighting this because I am 100% positively sure that the bag was left behind in the room as I remember looking at it, mentally reminding myself to take it, and then realizing I had forgotten it only when I was boarding my train at Berlin HBF, bound for Munich. I called the hotel that very evening to enquire as to whether housekeeping had found the bag in my room and was informed that the housekeeping would verify whether the item was found and I would get a call or email. The next morning, i.e. by 11am, I had not heard anything and called again to the hotel, and was told housekeeping had not answered as to whether the bag was found. Eventually, after three additional calls, I was informed that the bag was not recovered from the room. End of story. I was astonished, but without any recourse, have had to write off the Euro 160 shoes and the Euro 40 worth of souvenirs. I am still trying to figure out in my head how this could have happened. One, the housekeeping found the bag and, realizing the value of the unworn shoes, took the bag. Two, not realizing the bag contained items of any worth, threw the bag away (which I find hard to believe given the shoes were in the box, unworn, and the receipt was still in the bag). Or three, the bag was brought to the lost and found at the hotel, and taken from there by another hotel employee. Regardless of what happened, the result remains that an item which was left in my room disappeared in the matter of three hours when I checked out and when I called the hotel that evening.
On a last point, be aware that this hotel charges Euro 18 for daily wifi access in the room. Well travelled people are well aware of the trend of 5 star properties offering guests free wifi, after all the cost to the hotel of providing such service is minimal, and is certainly covered in the "5 star" room rate. I am always particularly disturbed by hotels which continue to engage in the practice of fleecing its customers for what is essentially now a basic service.
I would not imagine that given the above, I need to spell out my recommendation, but for clarity's sake, look elsewhere for your stay in Berlin.
- Official Description (provided by the hotel):
- Innovative design, clean-cut lines, first-class natural materials and contemporary art are characteristical for Grand Hyatt Berlin located at Berlin Mitte, close to Potsdamer Platz, Brandenburg Gate and Reichstag. The 342 luxurious guestrooms and suites are equipped with B&O flat screen TVs and Wi-Fi. Grand Hyatt Berlin features restaurants Vox, Tizian and mesa, Vox Bar and Club Olympus Spa & Fitness on the rooftop which offers a large pool, cutting-edge fitness equipment, a sauna and Jacuzzi. ... more less
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- Also Known As:
- Grand Hyatt Berlin Hotel Berlin
- Berlin Grand Hyatt
- Hyatt Berlin
- Berlin Hyatt