We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.

“bizness trip” 4 of 5 stars
Review of Grand Hyatt Berlin

Best prices for -
Enter dates for best prices
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Grand Hyatt Berlin
Ranked #8 of 662 Hotels in Berlin
Certificate of Excellence
Wroclaw, Poland
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“bizness trip”
4 of 5 stars Reviewed April 29, 2013

if you can afford recommend you try . Have to try the spa with beautiful city views. Modern approach to decor and sculpture. Great aware of all the service, excellent location in the center of. I suggest to book in advance because it is a crowded place - despite high prices. I spent a wonderful time.

Room Tip: from the inside are quieter
See more room tips
  • Stayed April 2013, traveled on business
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 4 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Endi_WRO
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHBerlin, Manager at Grand Hyatt Berlin, responded to this review, May 13, 2013
Dear TripAdvisor User,

Many thanks for having taken the time to share the experience you had of Grand Hyatt Berlin during your stay.

I have read your kind words of appreciation and I would like to thank you for sharing them. Your appraisal is what motivates our team most to provide excellent service every day.

For your next stay, I may recommend you our Hyatt Business Plan package, including free WiFi, breakfast, the washing or ironing of one piece of clothing per room per day, a daily bottle of mineral water and a daily newspaper.

We look forward to welcoming you to Grand Hyatt Berlin again in the future.

Kind regards,

Frank Heckelmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

2,393 reviews from our community

Traveler rating
    1,782
    467
    90
    38
    16
See reviews for
285
959
168
687
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (228)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Philadelphia
Level Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 stars Reviewed April 28, 2013

I really enjoyed my stay, too bad it was so short. Loved the architecture and how the hotel was designed, very sleek and elegant. Had a room with club lounge access, which included wifi, continental breakfast and evening appetizers. Very convenient and enjoyable. Hotel staff at the club lounge were very friendly and there was a wide variety of food and drinks . My guest room on the seventh floor was airy and overlooked an internal courtyard. It had a bathroom almost the same size as the bedroom, it was however hard to figure out how to get the water in the bathtub and not activate the shower. Located in the Postdamer Platz area, it is convenient to restaurants and bars as well as walking distance from main sights. 20 minutes from the airport.

Room Tip: Club room - no doubt
See more room tips
  • Stayed April 2013, traveled with friends
    • 4 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 4 of 5 stars
      Service
Helpful?
Thank EricaX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHBerlin, Manager at Grand Hyatt Berlin, responded to this review, April 30, 2013
Dear TripAdvisor User,

Thank you very much for having taken the time to give extensive feedback. I appreciate you sharing your experiences at Grand Hyatt Berlin.

I have read your kind words of appreciation and we are happy that you enjoyed your stay with us. We place great value on our guests’ comfort, wellbeing and satisfaction, and I was pleased to hear that your expectations could be met in our luxurious, five-star hotel.

For your next stay, perhaps in summer, I would like to recommend our sun terrace on the rooftop with 250 square metres of lawn.

We look forward to welcoming you again in the near future.

Kind regards,

Frank Heckelmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gig Harbor, Washington
Level Contributor
26 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 stars Reviewed April 26, 2013

We stayed here just one night. We decided to add a night to a long-planned trip and our main hotel was booked up. We used some points for a room on the Club floor. Very nice: large room, big bathroom with heated floors; good firm bed. The lounge on the Club floor was a great place for a quiet breakfast, and was also open for snacks and drinks later in the day. Staff was great, they quickly delivered a superfirm foam pillow we requested. My only negative is that our room - furniture, walls, toilet area - was a little beaten up for a 5 star hotel that charge 300+ euros.

Liked that the lobby, in fact the whole hotel, had a calm vibe.

  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 4 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 4 of 5 stars
      Rooms
    • 4 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank GigHarborNW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHBerlin, Manager at Grand Hyatt Berlin, responded to this review, April 30, 2013
Dear TripAdvisor User,

Thank you very much for your very positive feedback. We highly appreciate it and I would personally like to thank you for having taken the time to share your experience of your last stay at Grand Hyatt Berlin.

I have read your kind words of appreciation and we are happy that you enjoyed your stay with us. Your kind words of appreciation is what motivates our team most to continue providing excellent service, so be assured that I will pass your feedback on to my colleagues.

We are constantly working on meeting our guests’ expectations and making them feel comfortable in a luxurious environment. We have recently redesigned two of our floors and one more is yet to come.

We look forward to welcoming you back in the very near future to our hotel!

Kind regards,

Frank Heckelmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Wellington
Level Contributor
20 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 stars Reviewed April 18, 2013

The hotel is one of the best we have ever stayed in. Central position surrounded by bars and restaurants. Excellent food and service. Staff really pleasant and nothing was too much trouble. Wish we were still there.

Room Tip: Our room as comfortable with a great view of the Siegessaule at the back of the hotel
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank WendyWellington
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHBerlin, Manager at Grand Hyatt Berlin, responded to this review, April 30, 2013
Dear TripAdvisor User,

Thank you very much for your very positive feedback. We highly appreciate it and I would personally like to thank you for having taken the time to share your experience of your last stay at Grand Hyatt Berlin.

I have read your kind words of appreciation and you can be sure that they will be passed on to my colleagues. Your appraisal forms the basis for their motivation and your kind words will encourage them to keep on giving their very best to make your stay unique.

For your next stay, may I recommend our day spa on the top floor, with its spectacular views over the city.

We look forward to welcoming you back to our hotel in the centre of Berlin.

Kind regards,

Frank Heckelmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buffalo, New York
Level Contributor
152 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
5 of 5 stars Reviewed April 16, 2013

The Grand Hyatt Berlin is an excellent choice for an upscale visit to Berlin. It's new, and everything is modern and cutting edge. This had its drawbacks. For example, instead of light switches you are faced with a console with arcane icons. However, once you got the lights turned on, the lighting of the room was excellent. The staff members were extraordinarily helpful. I know it's part of their job to be bilingual, friendly, and accommodating, but, job or not, each person on the staff was all those things. My wife needed to walk with a cane and use a wheelchair, and everyone helped with that problem. I particularly appreciated the manager, Julia, room service waiter, Karl, and driver, Sven. (Those are the people whose names stand out in my mind. Everyone was great.) Some less than good points--high cost for wi-Fi access; hired car not arriving on time to take us to the airport. Some good points--free courtesy car service to the Gemaldegalerie. (An easy walk, but not by wheelchair.) (I am writing this review in the Marriott Prague. This is an equally good hotel, but they charge for equivalent courtesy car trips.) Great concierge service from Sebastian and his colleagues.

I can recommend this hotel without hesitation. If I return to Berlin, here's where I'll stay.

Room Tip: If you have limited mobility, ask for a room close to the elevator.
See more room tips
  • Stayed April 2013, traveled as a couple
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 5 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank Herman M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHBerlin, Manager at Grand Hyatt Berlin, responded to this review, April 30, 2013
Dear TripAdvisor User,

Thank you very much for your extremely positive and extensive feedback!

I have read your kind words of appreciation and I would like to thank you for sharing them. Your appraisal is what motivates our team most to provide excellent service every day.

For your next stay, I may recommend you our Hyatt Business Plan package, including free WiFi, breakfast, the washing or ironing of one piece of clothing per room per day, a daily bottle of mineral water and a daily newspaper.

We look forward to welcome you back as a guest in our hotel on your next trip to Berlin!

Best regards,

Frank Heckelmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cologne, Germany
Level Contributor
52 reviews
48 hotel reviews
common_n_hotel_reviews_1bd8 113 helpful votes
5 of 5 stars Reviewed April 13, 2013

Over the last years GH Berlin has become my home away from home when visiting Berlin. I spend a lot of time in Hyatt Hotels - this is one of the finest.
Overall, first class staff and service, specifically in the Grand Club, beautifully renovated rooms, very good sound proofing of the rooms, comfy beds and, if your rooms faces towards Tiergarten/Philharmonic, one of the most generous and beautiful views you can find in the city.
Some weaknesses in housekeeping, but nothing that should deter you.
Vox restaurants definitely worth a visit; food is exquisite, pricing not cheap, but value for money.
Very nice wellness/pool/gym - for once not in the basement, but rooftop with a beautiful view over Potsdamer Platz.
Wouldn't go anywhere else. Highly recommended.

Room Tip: Grand deluxe rooms facing Tiergarten. NICE!
See more room tips
  • Stayed March 2013, traveled solo
    • 5 of 5 stars
      Value
    • 5 of 5 stars
      Location
    • 5 of 5 stars
      Sleep Quality
    • 5 of 5 stars
      Rooms
    • 3 of 5 stars
      Cleanliness
    • 5 of 5 stars
      Service
Helpful?
Thank montgolfier
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHBerlin, Manager at Grand Hyatt Berlin, responded to this review, April 30, 2013
Dear TripAdvisor User,

Thank you very much for your very positive feedback. We highly appreciate it and I would personally like to thank you for having taken the time to share your experience of your last stay at Grand Hyatt Berlin.

Our guests’ satisfaction is what motivates our team to keep on providing outstanding service and offering such personal attention to our guests. So, you can be sure that I will share your appraisal with my colleagues.

We are happy that our redesigned rooms meet your taste and expectations. As a five-star hotel, the comfort of our guests is always our highest concern.

For your next stay, may I recommend mesa restaurant, where typical German specialities are served to share.

We look forward to welcoming you again as a guest at our hotel in the very near future!

Best regards,

Frank Heckelmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
virginia
Level Contributor
183 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
5 of 5 stars Reviewed April 13, 2013

Hyatt has a stupendous awards program allowing us to travel to amazing cities. Berlin's Grand Hyatt surpasses that of Mainz and NYC with its club level amenities with wonderful breakfasts, and evening snacks- which were more like an entire dinner (too bad we had eaten before). The roof top pool is not to be missed. The rooms are very spacious for european standards, with heated bathroom floors and separate toilet areas. Parking was a bit difficult to locate, yet once found, was very convenient to hotel lobby.

Stayed March 2013, traveled with family
Helpful?
1 Thank travelingfoodiefam
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GHBerlin, Manager at Grand Hyatt Berlin, responded to this review, April 30, 2013
Dear TripAdvisor User,

Thank you very much for your very extremely positive feedback. I would like to thank you personally for sharing your thoughts.

I was pleased to read that you enjoyed staying in our modern rooms. The comfort and wellbeing of our guests in a luxurious environment is always our highest concern.

We look forward to welcoming you back at Grand Hyatt Berlin in the near future!

Kind regards,

Frank Heckelmann
Hotel Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Berlin hotels
Charlottenburg
Hotel am Steinplatz, Autograph Collection
Charlottenburg
The Mandala Hotel
The Mandala Hotel
#15 of 662 in Berlin
4.5 of 5 stars 1,590 reviews
Mitte
Regent Berlin
Regent Berlin
#2 of 662 in Berlin
4.5 of 5 stars 1,318 reviews
Show Prices
Show Prices
Show Prices
Charlottenburg
The Ritz-Carlton, Berlin
Mitte
i31 Hotel
i31 Hotel
#5 of 662 in Berlin
4.5 of 5 stars 1,201 reviews
Charlottenburg
Das Stue
Das Stue
#3 of 662 in Berlin
4.5 of 5 stars 1,169 reviews
Show Prices
Show Prices
Show Prices

Been to Grand Hyatt Berlin? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Grand Hyatt Berlin

Property: Grand Hyatt Berlin
Address: Marlene Dietrich Platz 2, 10785 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Business Hotel in Berlin
#3 Romantic Hotel in Berlin
#5 Spa Hotel in Berlin
#7 Luxury Hotel in Berlin
#12 Family Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Berlin 5*
Number of rooms: 342
Official Description (provided by the hotel):
Innovative design, clean-cut lines, first-class natural materials and contemporary art are characteristical for Grand Hyatt Berlin located at Berlin Mitte, close to Potsdamer Platz, Brandenburg Gate and Reichstag. The 342 luxurious guestrooms and suites are equipped with B&O flat screen TVs and Wi-Fi. Grand Hyatt Berlin features restaurants Vox, Tizian and mesa, Vox Bar and Club Olympus Spa & Fitness on the rooftop which offers a large pool, cutting-edge fitness equipment, a sauna and Jacuzzi. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hotels.com, Expedia, Hyatt Hotels Corporation, Priceline, Hotwire, Agoda, Travelocity, Odigeo, Cheap Tickets and Jetsetter so you can book your Grand Hyatt Berlin reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Grand Hyatt Berlin Hotel Berlin
Berlin Grand Hyatt
Hyatt Berlin
Berlin Hyatt

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing