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“Does not meet the BW standard”

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Leonardo Hotel Berlin City West
Ranked #218 of 634 Hotels in Berlin
Utrecht, The Netherlands
Level Contributor
100 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 54 helpful votes
“Does not meet the BW standard”
Reviewed July 8, 2013

We stayed in this hotel during the last week of 2012. The hotel is easy accesable by car, has a garage, and has an excellent metro connection, which is key in berlin because its a Huge city. Its also not very important to have your hotel situated in the center, since their is no real center and the metro lines are very efficiënt. This hotel is outdated and very noisey. We really did not like it. Also the staff was rude and did not seem really helpful. Doesnt feel like a 4 starr and a best Western type of hotel, more a shabby 3 star. The only reason they get away with it is because its berlin.

  • Stayed December 2012, traveled as a couple
    • Value
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    • Sleep Quality
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    • Cleanliness
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Helpful?
Thank Ted_and_Chantal
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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349 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Italian first
  • Japanese first
  • Norwegian first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Thai first
  • Any
English first
Chelmsford, United Kingdom
Level Contributor
8 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 11, 2013

A fine 4 star hotel 10mins by bus from town center (or less by underground). Scrupulously clean, helpful and courteous staff and absolutely fantastic food! Good choice of restaurants and shops nearby. Could not fault this hotel and would have no hesitation in returning

  • Stayed May 2013, traveled with friends
    • Value
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Helpful?
2 Thank ShadiIran
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Camborne, United Kingdom
Level Contributor
39 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed April 12, 2013

I have used this hotel on two occasions as base for my stay in Berlin,I must say it has met all my expectations.The hotel staff were helpfull,professional ,nothing was to much trouble.The rooms we're comfortable as we're the beds.the food first class.The hotel is ideally situated,centrally for the busy tourist,The underground station just a few meters from the hotel entrance.I will use this hotel again.

Room Tip: Comfort and cleanliness.
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  • Stayed July 2012, traveled solo
    • Value
    • Location
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    • Cleanliness
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Helpful?
1 Thank Triptoes158
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Neumunster, Germany
Level Contributor
214 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed April 11, 2013

The Best Western Queens Hotel is now part of the Leonardo Hotel is a nice place with extremely friendly staff. In fact the friendliness of the staff is what it has going for it the most. Unfortunately the room we had could have been a little cleaner. Generally the room was very good, it was NOT dirty as such. Management need to pay some more attention to the cleaning of the rooms. We would like to point out the days, if not weeks worth of dust immediately under the cupboard door that houses the mini bar fridge. The bathroom, whilst had clearly been cleaned water stains all over the toilet seat does not give a good impression. The exhaust fan did not seem to work or if it did it was not effective. All in all value for money and with a bit of attention by management we would have happily given a higher rating.

  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank frankvassallo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Brisbane, Australia
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed February 7, 2013 via mobile

Don't get me wrong this place was very nice to stay at. It was very easily caught the underground trains too and from only problem was we would have liked to stay a bit closer to everything. But is saying that we had amazing food for their continental breakfast and the area felt very safe to walk around at night.

  • Stayed December 2012
    • Value
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    • Cleanliness
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Helpful?
1 Thank twonewtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pontrypool
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 28, 2013

my wife and I have just returned to uk after 5 days in berlin. Despite the freezing weather we had a fantastic time. I could not fault the hotel ,The room was warm and comfortable(after i realized i needed to turn the setting up on the radiator!!) The staff were really friendly and helpful. As for the location,there were a good variety of shops and restaurants within a short walking distance and the local U-bahn station(Guntselstrasse) being on the next corner meant we could be on the Ku-damn in a few minutes and from there to most parts of the city in well under half an hour. We look forward to going again( when its warmer next time!!)

  • Stayed January 2013, traveled as a couple
    • Value
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Helpful?
1 Thank DiggerPontypool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
17 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 28, 2013

Got to the hotel early about 11am and were able to check in - usually at 2/3pm!
Our room was comfortable and clean, with modern bathrooms. Hotel staff very friendly and helpful. We sat for about an hour one night speaking to the bar attendant - in German! That was our practise for the stay.
Breakfast has a wide variety including potato wedges, fruit salad and pastries. Tea not quite English tea, so maybe take your own unless you like the different varieties.
Close to Guentzelstrasse UBahn - 2 stops from the Ku'damm and a few from the centre (with a change or 2) but easy to figure out after a day or so. Local shops and restaurants nice too, just down the street. Try Hell oder Dunkel for sure!!
We will be staying here again in the summer - very pleased!

  • Stayed January 2013, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Littleseapig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel Berlin City West

Property: Leonardo Hotel Berlin City West
Address: Guentzelstr. 14, 10717 Berlin, Germany (Formerly BEST WESTERN Queens Hotel Berlin City West)
Location: Germany > Berlin
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#61 Best Value Hotel in Berlin
#136 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $
Hotel Class:4 star — Leonardo Hotel Berlin City West 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Best Western Berlin
Berlin Best Western

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