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“Lovely place but in the suburbs”

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Leonardo Hotel Berlin City West
Ranked #213 of 634 Hotels in Berlin
Reviewed February 7, 2013 via mobile

Don't get me wrong this place was very nice to stay at. It was very easily caught the underground trains too and from only problem was we would have liked to stay a bit closer to everything. But is saying that we had amazing food for their continental breakfast and the area felt very safe to walk around at night.

  • Stayed: December 2012
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1  Thank twonewtravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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122 - 128 of 386 reviews

Reviewed January 28, 2013

my wife and I have just returned to uk after 5 days in berlin. Despite the freezing weather we had a fantastic time. I could not fault the hotel ,The room was warm and comfortable(after i realized i needed to turn the setting up on the radiator!!) The staff were really friendly and helpful. As for the location,there were a good variety of shops and restaurants within a short walking distance and the local U-bahn station(Guntselstrasse) being on the next corner meant we could be on the Ku-damn in a few minutes and from there to most parts of the city in well under half an hour. We look forward to going again( when its warmer next time!!)

  • Stayed: January 2013, traveled as a couple
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1  Thank DiggerPontypool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013

Got to the hotel early about 11am and were able to check in - usually at 2/3pm!
Our room was comfortable and clean, with modern bathrooms. Hotel staff very friendly and helpful. We sat for about an hour one night speaking to the bar attendant - in German! That was our practise for the stay.
Breakfast has a wide variety including potato wedges, fruit salad and pastries. Tea not quite English tea, so maybe take your own unless you like the different varieties.
Close to Guentzelstrasse UBahn - 2 stops from the Ku'damm and a few from the centre (with a change or 2) but easy to figure out after a day or so. Local shops and restaurants nice too, just down the street. Try Hell oder Dunkel for sure!!
We will be staying here again in the summer - very pleased!

  • Stayed: January 2013, traveled as a couple
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1  Thank Littleseapig
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2013

This hotel was really easy to locate from the U-Bahn station right on the corner and one of the many many reason I love Berlin is the complete connectivity of all it's transport systems. was early for check in but reception couldn't have been more helpful in locating a cleaned room for me. In fact all my dealings with the reception staff we exemplary. Rooms were clean, everything in complete working order and as I'd expect from the ratings.
I was there whilst there was heavy snow in December and all areas of the hotels were kept lovely and warm...a welcome relief after busy days site seeing.
Only downside was the size of the breakfast room. It's not large but as a single traveller I was able to find space but larger groups might have to wait dependent on how busy the hotel is.
But it's a very minor point to be honest.
I'd definitely be happy to stay here again.

  • Stayed: December 2012, traveled solo
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Thank Blondiegirl007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 2, 2013 via mobile

I stayed in this hotel with my fiancé from 29 Dec - 1 Jan. The location of this hotel to the subway is really handy, just a few mins walk. Everywhere in berlin is easily connected by train and once you get use to the different lines, it is a very useful service. The hotel was clean and our room was perfectly clean. Our only real issue.. Which was big to us was that when we arrived we had 2 single beds in our room. When we requested a double we were told that none were available and that we should have requested a double room prior to arrival. It did not say this on our booking form (we booked through a 3rd party). When we asked if the beds could be joined we were told no. I understand that the hotel was busy and possibly full but we found the receptionist to be unhelpful on this issue. We went back to our room and once there a manager and cleaner arrived and helped to combine the beds. This was very good but we still had 2 single bed duvets! We didn't realise until that night and were too tired to say anything. This may seem minor to a lot of people but it was a little embarrassing and very unnecessary.
As for berlin, we loved it and will definitely return but maybe not to this hotel...

  • Stayed: December 2012
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Thank Sarahbyrne2585
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed December 13, 2012 via mobile

Good location, good value, so near to the Ubahn , good breakfast, spotless and if like us there is a night when you came in late and tired from a busy day of sightseeing and dont want to head back in to the city wander on a bit further we found a couple of good restaurants and bars . Friendly efficient staff.

1  Thank Lexie1966
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed December 8, 2012

Just stayed here for 3 nights with my daughter visiting the christmas markets. Good position few minutes walk from U-Bahn. Staff very friendly and helpful. Easy to get to from the tegel airport. Used the Welcome card for 72 hrs which covered all our transport.
Breakfast was very good plenty of choice.
Only downside our room was quite cold, could not get heating to work.

  • Stayed: December 2012, traveled with family
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Thank gill50
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Leonardo Hotel Berlin City West

Address: Guentzelstr. 14, 10717 Berlin, Germany (Formerly BEST WESTERN Queens Hotel Berlin City West)
Location: Germany > Berlin
Amenities:
Business Center with Internet Access Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Wheelchair access
Hotel Style:
#15 Best Value Hotel in Berlin
#134 Luxury Hotel in Berlin
Price Range: $49 - $106 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Leonardo Hotel Berlin City West 4*
Number of rooms: 108
Reservation Options:
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Also Known As:
Best Western Berlin
Berlin Best Western

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