I never thought of joining trip advisor until I stayed at the Quentin
hotel, but I think it is important to let others know how bad this place really is. I don't doubt the positive reviews here are genuine,
but they are not the whole story.
I arrived at the hotel late on a cool night in April, but amazingly my room was 86 degrees Fahrenheit. I opened the skylight, which opened about an inch, and went for a walk.
By the way, there are NO WINDOWS WHATSOEVER in any of the rooms on the fifth floor - i.e. no windows in 20% of the rooms in the hotel. You roll the dice with respect to this when you book, and believe me, the hotel’s guarantees with respect to this or anything else are not something they are likely to hold themselves to.
When I returned from my walk the room was 83. The front desk said they couldn't turn on the AC until the manager arrived in the morning, and promised they would do it then. It was 90 in the morning. They didn't turn on the AC. In fact they kept promising to turn on the AC for four days. They never turned on the AC. Well, I shouldn't say never, because they did turn it on the fourth day. I blasted it for hours, and it did not cool the room, in fact it couldn't keep up with the rising sun. The room coolest the room ever got was 81.
I asked the maid about the heat, and she said the rooms on the fifth floor were always very hot, and the hotel knew this perfectly well. (I hope this doesn't get anyone fired.) So I asked to switch to another floor. They wouldn't switch me. So the next day I decided to switch hotels. But no. This particular Quentin insists on full payment when you arrive, and will not refund money under any circumstances.
I can't tell you how dishonest I think these people are. At least 20%
of the product they are selling is sub-standard, they know it, and they don't care. And without something like TripAdvisor they have
no incentive to change. Just look at my example, I paid full price for an uninhabitably hot room (and God knows what it must be like in the summer), complained for four days, they did nothing, I moved on, and they had their money.
- Official Description (provided by the hotel):
- Centrally located, only 2 minutes walk from the famous Kurfurstendamm street and subway station. The Quentin Berlin Hotel has spacious air conditioned rooms with LED smart TV, free WiFi in all the rooms and public areas, hardwood floors, private balcony (most of the rooms), large modern bathroom with Italian marble, rain shower and free amenities. The hotel is surrounded by restaurants, bars and shops. Breakfast buffet is available at the hotel for an extra charge. Private Parking is available for an extra charge. The Q Berlin hotel located: - Kurfurstendamm shopping street walking distance (2 minutes) - U-Bahn (Subway) Adenauerplatz station walking distance (2 minutes) - Direct buses run to all over the city from Adenauerplatz (walking distance – 2 minutes) -Tegel Airport 15 minutes drive. -Schonefeld Airport 25 minutes drive. ... more less
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