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InterContinental Berlin
Ranked #27 of 634 Hotels in Berlin
Certificate of Excellence
GreenLeadersGold level
London, United Kingdom
Level Contributor
65 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
“Unable to fault.”
5 of 5 bubbles Reviewed April 25, 2014

Stayed here for a couple of nights on a mini break.

Location was just perfect for us, and we had been told the breakfast was to die for, so we booked this hotel on that recommendation alone!

We were not disappointed. We checked in at 12 expecting maybe to have to wait for a room, but there was one available and we unpacked and explored the area. The Tiergarten / zoo area is an excellent base to explore Berlin from and the hotel is located near the zoo station so getting from the airport is very quick and easy.

Our room was excellent - clean and modern with all the facilities you'd expect from this brand.

Had a few drinks in Marlene's bar which is quite pricey but typical hotel prices really, and it's easy enough to find somewhere close by.

Breakfast was simply amazing. I've probably not seen such a wide selection of food in any hotel worldwide, and the quality is excellent. The food is replenished long before it runs out which is excellent to see as some hotels are not so diligent.

The beds were very comfortable and a full night's sleep was had both nights. It was nice to be able to have the window open and the a/c off.

Customer service is second to none here and the staff go out of their way to accommodate any requests.

Check out was seamless and I would recommend this hotel to anyone. Prices were extremely reasonable for the brand, location and service.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Wyc0mbe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_P_Herr, General Manager at InterContinental Berlin, responded to this review, April 28, 2014
Dear Wyc0mbe

there is nothing I would like to add to your excellent review besides a sincere "Thank you" and that I hope we will welcome you again at the InterContinental Berlin.

With kind regards
Robert P. Herr
General Manager
InterContinental Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2,294 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (314)
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Anthem, Arizona
Level Contributor
15 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed April 23, 2014

It is a very nice and expensive hotel near a number of foreign Embassy buildings . The hotel has everything you could ask for along with wonderful service by staff and management. The only drawback was having to pay $20 daily to use the spa area, other than that it was excellent.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank Christian S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_P_Herr, General Manager at InterContinental Berlin, responded to this review, April 28, 2014
Dear Christian

thank you for choosing the InterContinental Berlin as your hotel in Germany's capital.

I am pleased that you found our hotel matching and exceeding your expectations. Our SPA InterContinental - the only aspect for improvement you mentioned - is intended as an exclusive area only for those who really intend to use it. The pool and gym area are free of charge for everyone.

If you prefer to use many services of the InterContinental Berlin, I strongly recommend inquiring about our Club InterContinental. Breakfast as well as snacks and drinks are included - and so is the SPA InterContinental and our high-speed internet. Additionally, you may rest in our Club InterContinental Lounge.

With that being said, we hope to see you again soon in Berlin.

With kind regards
Robert P. Herr
General Manager
InterContinental Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Helsinki
Level Contributor
25 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed April 23, 2014

Hotel Intercontinental Berlin (5 stars) is situated in the center of the town, overlooking the zoo and nearby the famous KaDeWe one of europ's biggest warehouse. It has 2 parts, one 14 floors high on the zoo-side and the other 8 floors overlooking the city.Arriving from Tegel-airport by taxi takes about 15-30 minutes depending of the traffic. When we reached the hotel, our suitcases ware taken by the concierge and brought to our rooms. Check-in personal was so lovely, we thought, that we are their very best friends.My daughter's family had a junior-suite in the 12th floor and I had a club de Luxe room. We are both more than satisfied with the space and the cleanless. I think, it is worth paying a bit more than a cheaper hotel and be happy as can be.

The club-room I had, alowed me to use the club in the 8th floor. For my daughte's family I paid aditional for their access to the club. The club is a place, you do not want to leave. The stuff is very engaged and they do their work with "full heart". They have time for you and give you all the help you need. We had breakfast, lunch and dinner in the club, which was a very quiet place to sit. The breafast is not so large as in the ground-floor restaurant, but the food is exceptionel good (I can asure you, because I am member of Chaîne-des-Rossiseurs) and served very beautifully like on the 4- or 5-satrs cruising ships.

There is a large spa-aerea, which my daughter and gran-child loved. Only thing which is strange: you must be undressed in the sauna (german law).
Next time I come to Berlin, I shall come back to the Intercontinental, for sure!

Room Tip: Take a club-room if you can afford it.
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  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Genussreisender
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_P_Herr, General Manager at InterContinental Berlin, responded to this review, April 28, 2014
Dear Genussreisender

thank you for your thorough and so positive review of the InterContinental Berlin. Your gratifying words have been shared with our teams.

I am pleased that you and your family enjoyed our hotel and until you return, I wish you similar experiences around the world.

With kind regards
Robert P. Herr
General Manager
InterContinental Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed April 22, 2014

this hotel is excellent.
the location is great - in front of the hotel you have a nu 200 bus that can take you anywhere you need.
the bus stop is as near as can be to the front dor
breakfast is very good -
the spa is very good- a relaxing quiet place and you can order drinks and snakes
you can walk to the shopping area with inn a few minutes
if you are willing to pay, this is the hotel for you

  • Stayed March 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank tamar0935
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_P_Herr, General Manager at InterContinental Berlin, responded to this review, April 24, 2014
Dear Tamar

thank you for staying with us and for reviewing us with such delightful words.

See you soon back in Berlin.

With kind regards
Robert P. Herr
General Manager
InterContinental Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level Contributor
38 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 204 helpful votes
4 of 5 bubbles Reviewed April 21, 2014

In terms of the room, the stay was pretty good and comfortable. As a plat ambassador, our junior suite was upgraded to a senior suite.

Only problem with the stay was with the housekeeping staff. House keeping staff let themselves into the room a few times when we were still sleeping in the morning at 830-9 am twice and in the evening at around 5 when I told them to come back at 8 when we were gone.

Another problem encountered was the inability of the printer to print out my bill which extended the checkout period to around 15-20 minutes.

Apart from these problems, hotel staff, especially the front desk staff were extremely nice and friendly in general.

  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
7 Thank jhc522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_P_Herr, General Manager at InterContinental Berlin, responded to this review, April 23, 2014
Dear jh

thank you for staying at the InterContinental Berlin and for leaving a review with useful hints on your stay.

I am sorry that you were disturbed by our housekeeping staff. Please let me assure you that it happened with the best intentions. At the same time, you have the possibility to switch on a "Do not disturb" light (DND) within your room which lights up red outside. Then, no team member will try and enter your room. If you still wish for your room to be cleaned, you can give our Guest Service Center a call and they will arrange for the housekeeping to attend to your needs.

All in all, I am confident that we will be able to make your stay even better next time.

With kind regards
Robert P. Herr
General Manager
InterContinental Berlin
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, United Kingdom
Level Contributor
57 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 51 helpful votes
5 of 5 bubbles Reviewed April 20, 2014

We arrived very early morning from Paris on the overnight train, tired but soon perked up by the very warm handshake and welcome from Melanie in the club lounge. She was so friendly and made us relax straightaway.
We had a fabulous club room on the 8th floor, one of the best rooms ever stayed in, the bathroom was huge and the bed very comfortable. All the staff in the lounge were lovely and the facilities in there well worth the money, food and drink most of the day until late evening. We found this really very helpful as we came back from one trip at 330pm in need of something, and found the snacks buffet from lunch still available. I have never had this in any other hotel and we were very glad of it. The spa is very clean and inviting, I had a treatment and my husband used the gym, all excellent.
The recognition of ambassador loyalty is also well done here. We had fruit, water, sweets and welcome letter on arrival and a drinks voucher.
I really don't think you could want for any better than this, certainly one of our favourite Intercontinentals. Thank you all for making our stay so wonderful and for all the small nice touches, they do make such a difference. Fabulous hotel.

Room Tip: Club room 8th floor the way to go.
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  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank glencroft365
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_P_Herr, General Manager at InterContinental Berlin, responded to this review, April 28, 2014
Dear glencroft365

a warm welcome is the essential start to a relaxing and comfortable stay and I am pleased that your experience shows that especially the Club Lounge at the InterContinental Berlin will always greet you with this hospitality.

Thank you for staying with us and for sharing your experience.

With kind regards
Robert P. Herr
General Manager
InterContinental Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
45 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
4 of 5 bubbles Reviewed April 20, 2014

I'd class this as a pretty good all round. We were in Berlin for a short break. Had 2 rooms, one twin and one king.
Location is OK. The shops (KaDeWe) are a 10 minute walk, but the main tourist attractions are a U-Bahn or bus ride.
Rooms are not huge, but come with everything you need. Beds are comfortable and showers good (I'm tall so this can be a problem, but wasn't).
Breakfast is excellent. Very good selection and very tasty.
Overall, pretty good value.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Scott C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Robert_P_Herr, General Manager at InterContinental Berlin, responded to this review, April 23, 2014
Dear Scott

thank you for your review of the InterContinental Berlin.

The InterContinental Berlin has a wide variety of rooms which also vary in size from about 30 sqm to 200 sqm. When you tell our teams upon reservation what your preferences are, we will try to meet these with the reservation we make for you.

Therefore I hope to see you again here in Berlin and to wow you next time.

With kind regards
Robert P. Herr
General Manager
InterContinental Berlin
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Berlin

Property: InterContinental Berlin
Address: Budapester Strasse 2, 10787 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Charlottenburg
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#6 Family Hotel in Berlin
#8 Green Hotel in Berlin
#12 Romantic Hotel in Berlin
#14 Spa Hotel in Berlin
#17 Business Hotel in Berlin
#25 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Berlin 5*
Number of rooms: 558
Official Description (provided by the hotel):
A choice of 498 rooms and 60 suites all guaranteeing a new lifestyle experience. Modern yet discreet. Welcoming. Relaxing. Elegant. Our Club InterContinental offers a dedicated check in, a personal Guest Service Agent and a separate lounge with snack buffets during the day. The spa and sauna landscape of the Spa InterContinental spreads over a generous 1000 m² dedicated to your sheer well being. Our gym is optimally equipped and open 24 hours and 7 days a week. Panoramic views and heavenly food at Hugos Gourmet restaurant on the 14th floor. An elegant setting where our top flight Chef creates an haute cuisine dining experience garnished with one Michelin star and 17 points in the Gault Millau. From exquisitely lavish breakfasts to light business lunches the L.A. Cafe offers the best in fine food from early in the morning until late at night. Marlene Bar is the favourite venue for meeting and greeting. The InterContinental Berlin is a 15-minute walk from the Kurfürstendamm shopping street and Tiergarten Park. Buses stop just outside the hotel and run directly to Potsdamer Platz. ... more   less 
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Also Known As:
Intercontinental Berlin Hotel Berlin

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