I'll start from saying, that it is the best Intercontinental I ever stayed in. Hotel is new, modern, close everywhere (as close as it can be in a big city like Berlin). receptionists were great, especially those in Club Lounge (excellent value for money btw). I liked the fact, that there were plenty of English Language channels, usually hotels are just limiting their TV offer with CNN and BBC.
The only minus - housekeeping is not very well trained. Every day they were forgetting something, like change the sheets, bring new toiletries, fill up mini-bar etc., however it was fixed in a heartbeat after I called to reception.
And guys, your wake-up call system needs fixing, it's mixing up the times and rooms (at least it was so in my case).
But there is nothing perfect, at least you close to perfection:)More
- Room Service