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“Terrible service and rude attitude”

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TITANIC Comfort Hotel Berlin Mitte
Ranked #158 of 634 Hotels in Berlin
Reviewed September 11, 2013

I travel a lot and very rarely write a bad review, but this hotel has a terrible attitude.

My strong advice is do not stay here. In an industry which is supposed to be customer focused, they quite clearly do not care about their customers.

Reception was awful and they simply have a computer says no attitude.

If you really need to book, check out the other poor feedback, where people have experienced the same problems as I have.

And if you need to change or adjust your reservation in any way, forget asking them as they will simply take all the money and refuse to help.

I am sorry to have to write this kind of feedback, but it has been a really bad experience and they will not get my many hotel stays per year.

Stayed: September 2013, traveled as a couple
2  Thank nicoslindos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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422 - 428 of 1,581 reviews

Reviewed September 8, 2013

We visited on a week break to Berlin - the hotel rooms are very small but clean and tidy - fantastic shower with great pressure -alas no bath - not much room to hang clothing , good size flat screen tv in the room - ideally situated for visits to Alexander platz (10 min walk) ideally located underground to visit Postdam , Kurfstendam and Alexander platz - all on the same line
staff were helpful , welcoming and friendly - free Wi Fi - room was cleaned everyday
A little bit noisy on morning , i think the cleaners were having a team briefing at 07.3o one morning outside out window - other than that i would reccommend !

  • Stayed: September 2013, traveled as a couple
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Thank jaffa38
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 5, 2013

We stayed for one night in this hotel and was very nice. Big flat TV, big bed and window. Everything is very new!
There wasn't to much space in the room, but everything was planned in a clever manner.
Bathroom was a bit tiny and in some rooms windows do not open.
Staff was very kind, even if you don't speak english.
Hotel is in a good location, just 5 min walk from U-Bahn Spittelmarkt station.
I would recommend this hotel for someone doing business or on a short trip!

  • Stayed: January 2013, traveled as a couple
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Thank Gomesgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 4, 2013

Room was extremely small, but very "new". Shower had terrific water pressure. TV did not have many English stations, but we weren't there for the TV. Customer service is not the same as in Canada... they do not bend over backwards to make your stay fantastic, but will answer questions when asked. Terrific location for getting to museum island, and most other sites. Bike rental on site costs 12 euro per day... well worth the ride around the city. DON'T purchase the breakfast... the food in Berlin is relatively cheap and there are multiple cafes on the same block. Very close to the U-Bahn and easy to get around Berlin.

  • Stayed: August 2013, traveled with family
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Thank dominicanlove4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 3, 2013

While it wasn't in what you'd call a tourist area of town, more a business district it was well worth the research to find it. Just 5 minutes walk from the U-bahn station the location of this hotel was ideal for exploring the city.

The room size is adequate and the bed was amazingly comfortable, I was pleasantly surprised, I was expecting a hard matrass and twin beds pushed together as has been my experience in European hotels before. It was a large mattress and soft and when we asked for extra pillows they were obliging.

The en suite was a little odd, all glass and mirrors and the sliding doors didn't close properly which could be somewhat awkward depending on whom you are sharing with. We opted for a room at the back of the hotel as was suggested by other reviews and we heard no noise what so ever. The staff were not what i'd call friendly but they did answer all our questions and give information when requested so no complaints.

If we were to visit Berlin again we would certainly look to this hotel first.

  • Stayed: August 2013, traveled as a couple
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Thank Danielle D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 29, 2013

A small charming hotel . Minus - very small rooms, the hotel not suitable for long trips. There is a Parking inside the territory of the hotel. The hotel has an outdoor recreation area with armchairs and tables. Breakfast at the hotel is good and cheap. The staff is fluent in English. The lobby is constantly working restaurant.

Room Tip: Around the hotel there are construction works, but it does not cause inconvenience.
See more room tips
  • Stayed: August 2013, traveled with friends
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Thank YudinV
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 28, 2013 via mobile

Modern Hotel in a good position.
Very clean room but too small. We were two and was terrible manage the luggages because there was only one support!
Breakfast is expensive.
Wi-Fi free was a plus but staff was unkind, so this is not a nice welcome.

Thank ValeMcFly
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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Additional Information about TITANIC Comfort Hotel Berlin Mitte

Address: Elisabeth-Mara-Str. 4 | 10117 Berlin, 10117 Berlin, Germany
Phone Number:
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Business Center with Internet Access Free High Speed Internet ( WiFi ) Restaurant Wheelchair access
Hotel Style:
Ranked #158 of 634 Hotels in Berlin
Price Range: $67 - $172 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — TITANIC Comfort Hotel Berlin Mitte 3.5*
Number of rooms: 226
Official Description (provided by the hotel):
The TITANIC Berlin Comfort Mitte is situated in the heart of Berlin, between the Alexanderplatz, the Potsdamer Platz and very close to the subway station Spittelmarkt. The hotel location is ideal as the Gendarmenmarkt or "Checkpoint Charlie" are only a 15 minutes' walk away. All rooms are equipped with air condition, complimentary WLAN, flat screen TV with sky cinema and desks in most rooms. Parking lots for an extra fee are available at the hotel. The 3 stars superior hotel offers a bar which serves a small food menu and a breakfast restaurant with a daily fresh Mediterranean buffet. Within a five minutes' walk from the hotel you can reach the Spree. The Museumsinsel, Gendarmenmarkt or to that famous "Checkpoint Charlie" are only 15 minutes away. The airports Tegel and Schonefeld can easily be reached via public transport train or bus. ... more   less 
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