I travel a lot and very rarely write a bad review, but this hotel has a terrible attitude.
My strong advice is do not stay here. In an industry which is supposed to be customer focused, they quite clearly do not care about their customers.
Reception was awful and they simply have a computer says no attitude.
If you really need to book, check out the other poor feedback, where people have experienced the same problems as I have.
And if you need to change or adjust your reservation in any way, forget asking them as they will simply take all the money and refuse to help.
I am sorry to have to write this kind of feedback, but it has been a really bad experience and they will not get my many hotel stays per year.
- Official Description (provided by the hotel):
- The TITANIC Berlin Comfort Mitte is situated in the heart of Berlin, between the Alexanderplatz, the Potsdamer Platz and very close to the subway station Spittelmarkt. The hotel location is ideal as the Gendarmenmarkt or "Checkpoint Charlie" are only a 15 minutes' walk away. All rooms are equipped with air condition, complimentary WLAN, flat screen TV with sky cinema and desks in most rooms. Parking lots for an extra fee are available at the hotel. The 3 stars superior hotel offers a bar which serves a small food menu and a breakfast restaurant with a daily fresh Mediterranean buffet. Within a five minutes' walk from the hotel you can reach the Spree. The Museumsinsel, Gendarmenmarkt or to that famous "Checkpoint Charlie" are only 15 minutes away. The airports Tegel and Schonefeld can easily be reached via public transport train or bus. ... more less
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