The rooms are spacious, modern and look very nice, with some very cool details. The pool area is nice, sauna's are very small and the atmosphere was not the most relaxing but more than great for some sauna and a dip in the pool. Gym was small but I guess just enough for a quick work out while traveling (great jogging options in the park across the street!). The breakfast was good but again, not very enjoyable experience since the breakfast room is too small for that amount of people (when full). Otherwise it was good. Note that you get it for 13e instead of 18e if booked a day in advance. Parking should be also reserved and you can park either inside or outside on the street with a "parking permit" you can buy from the reception.
Negative points were the service in general and cleaning. Firstly, majority of the staff looked quite annoyed most of the time. You don't really feel too welcome there (this occurred with all the staff expect the receptionist at check-out). The room cleaning was ridiculous... They only made the bed and that was it. The trash bins were not emptied, the drinking glasses were not washed and they were still where we left them on the bedside tables ..etc. Also the sauna was not cleaned since on the 1st day we saw a small piece of tile (about the size of the tip of your thumb) on the sauna floor and it was still there on the 2nd day. It was very easy to see so it was obvious it was not cleaned. Also when we went to the pool area on the 1st day the steam bath was not on and we had to walk up to the reception to ask them to turn it on since there's no phone in the pool area. A little tacky detail... you actually have to pay 2.50e for robe and slippers. To us this was quite strange.
To sum it up, a good hotel in a very nice area but don't expect too much from the staff. Hope the management will invest more in the staff, especially the cleaning.
- Official Description (provided by the hotel):
- The hotel PESTANA Berlin Tiergarten offers the perfect Location for leisure and business!What the Central Park is for New York and the Hyde Park for London, is the Tiergarten for Berlin. Feel the magic of Berlin's largest park and be enchanted by the Neuen See or enjoy the convenience to get to the KaDeWe, Europe's largest department store, to the Kurfurstendamm and also to the Brandenburg Gate.The superior hotel opened in Summer 2011 with its 142 spacious an well appointed rooms with floor heating in all bathrooms, a restaurant, a bar with a generous roofed outside terrace, as well as a SPA area including an indoor pool (10m*3m) and a sauna.In addition, the PESTANA Berlin Tiergarten offers three multifunctional meeting rooms for up to 180 persons, a boardroom for up to 12 persons, as well as breakout rooms. ... more less
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- Also Known As:
- Pestana Berlin Tiergarten Hotel Berlin