I had booked my room online, had pre-payed an extra fee (Euro 35,-) for "guaranteed early check-in", and was looking forward to a nice bath tub (according to room description) after a long international flight.
Upon arrival, the receptionist "welcomed" me by claiming that no rooms are ready yet. Only after some discussion, she suddenly found one nevertheless. Not very professional...
This (tiny) room had a shower only, no bath tub (as advertised on the website). Second disappointment.
Considering their hefty room rates and their attitude as distinguished family-run property, this should not have happened.
To be fair, here are the pro's: location in Westend, a leavy upmarked neighborhood not too far from the centre. Most rooms come with their own balcony, nicely furnished. Wifi is free and works OK. Ample public transport options from nearby Theodor-Heuss-Platz.
Would I stay there again? Considering their unprofessional service at professional rates, probably not.
- Official Description (provided by the hotel):
- Welcome to the Hotel Villa Kastania, a small but fine private hotel located in the heart of Berlin, not far from Kurfürstendamm, the German Opera and the exhibition grounds.Lovingly furnished rooms, full of personal charm, await you- the kind sought out by those with time to savour.Surrounded by chestnut trees, we will receive you with 47 spacious hotel rooms and luxurious suites, a Mediterranean Wellness area with swimming pool and sauna, the cosy Marron restaurant complete with lounge. ... more less
- Reservation Options:
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- Also Known As:
- Kastania Hotel Berlin