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“Amazing location for Christmas market”

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Sofitel Berlin Gendarmenmarkt
Ranked #52 of 634 Hotels in Berlin
Certificate of Excellence
Swansea, United Kingdom
Level 5 Contributor
59 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 121 helpful votes
“Amazing location for Christmas market”
Reviewed January 29, 2014

Opposite the square where the xmas market is held in December. Stayed in a junior suite overlooking the market. Staff were very helpful, subway station 2 minute walk away. Room was large and clean. Service as you would expect from a Sofitel.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LiamGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, February 10, 2014
Dear Guest,

Thank you for choosing Sofitel Berlin Gendarmenmarkt on your visit to Berlin. We are happy to know that you enjoyed your time during your stay. We also thank you for the positive review of our hotel.

We hope to see you again on your next visit to Berlin.


Sincerely,
Tina Senfter
GeneralManager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (145)
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London, United Kingdom
Level 5 Contributor
56 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed January 28, 2014

Stayed at the Sofitel in August 2013 and the place could not be faulted. Whilst some people may want a guaranteed view of the Gendarmenmarkt, for us not having the view was not a problem.

The staff are super friendly and helpful as most people are in Berlin. The hotel itself had great amenities, free WiFi in room is always a bonus. Rooms are well appointed, modern and clean with a couple of spare power points which always come in handy.

We paid for the breakfast, OK not the cheapest but worth it, massive selection of traditional German / European breakfast stuff as well as the more standard things for the less adventurous! The kitchen and waiting staff were always very amenable.

One of the best things about this hotel is its location. Right on Gendarmenmarkt makes it a great place to base yourself. Checkpoint Charlie, Brandenburg Gate, Friedrichstrasse around the corner one way, Alexanderplatz and the rest of Unter den Linden in the other direction.

The attached Austrian based restaurant is not bad neither and is a nice place to grab a drink. Bar staff there were very friendly also.

All in all can't fault the place and will be the first place we consider when we go back to Berlin.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank LeChat76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, February 10, 2014
Dear Guest,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt.

I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team.
Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,

Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Neo Psychiko, Greece
Level 5 Contributor
57 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 52 helpful votes
Reviewed January 11, 2014

I stayed in Sofitel several times but this, was not the same.
The place is in the middle of everything.
Our room a junior suite at the 6th floor. It looks like a big double room and not a suite. There was a huge double bed but the mattress was " tired "and so the extra feather mattress on the top. Our sons bed was a true third bed but on the third day, when we came back to our room they changed it with a folding bed and i had to tell to the housekeeper that was not propriety. They brought the old bed but there was another... two pieces.. mattress.The bathroom was small and there was no bathtub. The air-condition was noisy but you never heart a thing from the other rooms.
On the 1st January we had breakfast in the Hotel. It was very good, but costs 28 euros and there was the same price for our 12 years son. We had excellent breakfast across the square at Shan Rahimkhan ( with perfect mint and ginger tea ) and Quchnia cafe ( biologic breakfast )
The reception was excellent ( may be the best ever ) helpful and smily. The concierge was helpful also, except an employ who get angry when we had to cancel a restaurant reservation...???
On the days where Aigner Restaurant was fully booked, there was no bar in the Hotel.
You can park your car by yourself just on the corner for only 4.5 euro per day.
A Sofitel had to be perfect.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Archon67
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, January 20, 2014
Dear guest,

thank you for taking the time to tell us about your experience at Sofitel Berlin Gendarmenmarkt. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
At Sofitel, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us.

We appreciate your sharing your concerns.

Sincerely,
Tina Senfter
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
1 review
Reviewed January 11, 2014

Have just returned from a visit to the Sofitel Berlin, l cannot recommend it enough. From the moment we arrived the team at the Sofitel couldn't have been more helpful. My partner was celebrating his Birthday while we were away and the hotel arranged a really fantastic surprise in our room for our arrival. The standard of the room was great and the views from the room over the Gendarmenmarkt was very picturesque. Whether staying for a short break or a business trip this hotel really looks after its guests. While the standard of the room and the facilities are really important ultimately its the guest experience and service provided by the team thats the most important and on this the Sofitel Berlin is certainly one of the best in the city! Highly recommend.

Room Tip: Would recommend Luxury Room as you get the added extras for your room, also ask for a room looking o...
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  • Stayed January 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank markldnuk s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, January 20, 2014
Dear Guest,

Thank you very much that you took the time to comment your stay at the Sofitel Berlin Gendarmenmarkt.

I am particularly proud to read that our ambassadors exceeded your expectations. I will of course pass the feedback over to my team.

Thank you for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,
Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur
Level 6 Contributor
99 reviews
54 hotel reviews
common_n_hotel_reviews_1bd8 70 helpful votes
Reviewed January 6, 2014

It was really awesome staying at the Sofitel Gendarmenmarkt. We were at first anxious as this was our first time in Berlin and didn't know what to expect. Furthermore, previous posts mentioned of small-ish rooms. However, we were pleased that our Luxury Room turned out to be of perfect size, with enough room for two of us and our huge suitcases.

Reservations was not a problem though the website could perhaps work on providing more pictures that reflect the different rooms available. Our worries on having to wait long for the official check-in time were allayed upon arrival (at 7am!). We got our rooms immediately and we were even given a room facing the cathedral where the Christmas Market was which was very nice. We were greeted by friendly frontdesk staff and they were also very helpful in providing specific information on places we wanted to go.

Location-wise, the Sofitel was an excellent choice as it's pretty central to everything in Berlin (Stadmitte) unless you want to get to Ku'Damm everyday but then, the Metro is just a very short walking distance anyway. Awesome restaurants scattered around the hotel for us to choose from and the sites (Brandenburg Tor, Checkpoint Charlie, Museumsinsel, Memorials, University etc) are all a lovely stroll away.

The bed was as comfy as ever which made it difficult for us to get up and explore the city each day! We especially loved the Nespresso machine with three choices of espressos each morning apart from tea. The bathroom had Hermes amenities for our room category. Otherwise, we reckon you'd get L'Occitane (because when we asked for an extra shampoo, they had asked us which brand we had) if that is at all important to you. The shower had strong water pressure which is always a plus with us. Each evening, we had turn down service and it was a treat to receive different flavored Ritter chocolates to savor every night! The servicing team were equally friendly and very efficient and our rooms were kept clean and amenities replenished diligently every day.

We didn't try the spa nor had breakfast but we enjoyed the gym which was literally ours alone for the entire week! Access to WiFi is free in the room and connection was excellent on all our devices.

If there is anything at all that the hotel may perhaps want to look into is to provide additional bottles of water as we only "officially" receive one bottle of Evian per day. Nevertheless, having said that though, they had no problems providing us additional bottles upon request. All in, a wonderful stay and the Sofitel had capped off our visit to Berlin as memorable.

  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AbraCaBling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
H5342, Manager at Sofitel Berlin Gendarmenmarkt, responded to this review, January 20, 2014
Dear guest,

thank you so much for your very positive feedback. I highly appreciate your comments and I would like to personally thank you for having taken the time to share your experiences from your recent stay at the Sofitel Berlin Gendarmenmarkt.
Moreover I am pleased to read that our modern Luxury room with the soothing MyBed concept and exquisite bathroom make your stay an unforgettable experience.

Thank you once again for sharing your experience, and we hope to welcoming you very soon again in Berlin or at any other Sofitel Luxury Hotel.

Sincerely,
Tina Senfter
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Sofitel Berlin Gendarmenmarkt

Property: Sofitel Berlin Gendarmenmarkt
Address: Charlottenstrasse 50-52, 10117 Berlin, Germany
Location: Germany > Berlin > Mitte
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#21 Spa Hotel in Berlin
#22 Business Hotel in Berlin
#30 Family Hotel in Berlin
#33 Romantic Hotel in Berlin
#42 Luxury Hotel in Berlin
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Sofitel Berlin Gendarmenmarkt 5*
Number of rooms: 92
Official Description (provided by the hotel):
The boutique and designer Hotel Sofitel Berlin Gendarmenmarkt is considered to be one of the most elegant addresses in the heart of the bustling capital. The small, unique boutique hotel, with 70 rooms and 22 suites designed by Harald Klein, combines minimalist Cocoon design with unique details, such as the play of light and shadow and of glass and black marble. ... more   less 
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Also Known As:
Sofitel Berlin Gendarmenmarkt Hotel Berlin
Accor Berlin Gendarmenmarkt
Berlin Sofitel

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