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All reviews great hotel staff was friendly and helpful breakfast buffet is nice bar clean rooms stayed for nights business trip nice stay tegel airport modern hotel schloss gym connection spree german pillows tram
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Reviewed 4 weeks ago

Nice, clean and modern hotel. I usually stay for business. The river and silence is so relaxing during breakfast. Rooms are very comfortable and modern. If the choices in the restaurant could be increased, it would be perfect.

  • Stayed: September 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with this hotel
Thank Thepin19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pentahotel_Berlin, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded 2 weeks ago

Dear Guest,

we are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin, Koepenick

Sascha Braunstein
Regional Director of Sales

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Looked good to start nice view and stylish room. But service and food in restaurant was bad. We asked for toppings from a pizza to be omitted but they said it could not be done.How hard is it to remov e a few mushrooms? waited then for 45 min for a pizza and salad which were both poor and we left most. Should have complained but did not want to make a fuss.Bathroom toiletries and bottled water were not replenished for the 2 nd day of a 2 day stay.Also a noisy location with trams close by Would not return to this hotel.

  • Stayed: September 2018, traveled as a couple
    • Value
    • Location
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Review collected in partnership with this hotel
Thank leomeehan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pentahotel_Berlin, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded 2 weeks ago

Dear Guest,

Thank you for taking the time to review our hotel. We apologize for the circumstances during your stay with our restaurant and staff. We will talk to our staff members to improve ourselves. Regarding the complimentary bottle of water; you get just one for free on arrival. There are vending machines on every floor to get drinks & snacks. Please let us during your stay know, if something went wrong. Afterwards it's hard to change something for your well-being.
We hope to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

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Reviewed 5 weeks ago

A great place: very friendly staff, fabulous rooms that are quiet, spacious and clean and excellent food!Suggestions for improvement are: please equip the rooms with a Minibar (can be put in by request!), a safe and please offer some alternatives for milk products at breakfast plus I missed a smoothie there. All in all, I really enjoyed my stay and will love to come back.

  • Stayed: September 2018, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank kee1124
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pentahotel_Berlin, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded 4 weeks ago

Dear Guest,

We are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel and your improvements. We hope to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 18, 2018 via mobile

Overall, i love the design of this hotel, especially the lobby,reading area. There is a beautiful backyard, where there are several boats. The hotel location is far from berlin city center. There are trams and buses nearby the hotel. Recommended for those who drive.

Stayed: September 2018, traveled with friends
Thank Diana W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pentahotel_Berlin, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded 4 weeks ago

Dear Guest,

We are delighted that you enjoyed your stay with us. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 17, 2018

Hotel in general was good, service could be better. Only a few of the staff were genuinly helpfull, most just wanted to get rid of you wheb you asked them questions. For us the location was bad because of our interest in going to the city. Otherwise, food was good and the room was good. But, it took us three orders and 30min to get a drink from the bar.

  • Stayed: September 2018, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank paulinas629
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pentahotel_Berlin, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded 4 weeks ago

Dear Guest,

Thank you for taking the time to review our hotel and the compliments for our food. We apologize for the circumstances during your stay with our staff. Our hotel name "pentahotel Berlin-Köpenick" is already an indication of our location. Berlin as our capital city with a spreading of about 50 kilometers has several city districts - Koepenick is one of them in the south-east. Please do not get us wrong but we can expect that our guests will check the location of the hotel via google maps or other possibilities before they book it. Nevertheless we would be pleased to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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