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All reviews great hotel staff was friendly and helpful breakfast buffet is nice bar clean rooms stayed for nights business trip nice stay tegel airport modern hotel schloss gym connection spree german pillows tram
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Reviewed November 8, 2017

The service was really good. Very polite personal. I like your breakfast very much, it’s like at home. The location of the hotel is very convenient for me. But the internet connection is wanted to be better.

  • Stayed: November 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank 912taisiyak
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PentaHotels2015, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded November 23, 2017

Dear Guest,

We are delighted that you enjoyed your stay with us and thanks for giving us the advice concerning the internet - we've worked on this issue. Now we are able to offer a faster internet connection. Please check it during your next stay :-)
Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2017

Hotel in pleasant location but some distance from the city centre. Have used this hotel on a number of occasions and is always of satisfactory quality, however beware of one extremely rude receptionist whose rather unpleasant and aggressive nature has been observed on a number of occasions by myself and several of my colleagues.

  • Stayed: November 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank travellerQ4168FS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PentaHotels2015, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded November 23, 2017

Dear Guest,

We are delighted that you enjoyed your stay with us and thanks for giving us the advice concerning the service - can you please tell us some more details regarding your experience with our front office colleague?
Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 8, 2017

I have been several times at Penta Hotel for business trips. The hotel is nice, it is a really well stay especially if you had the chance to stay outside. You can find a good quality menu, what it could be improved is the service, because some times you have to wait too much and your dinner could lasts also more than one hour per just one dish. The hotel is far from the city center, you can walk to Kopenick city centre and find a couple of restaurants, but let's say that it is not exactly the right choice for a funny evening.

  • Stayed: November 2017, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank O55YSfrancescoa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PentaHotels2015, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded November 23, 2017

Dear Guest,

We are delighted that you enjoyed your stay with us and thanks for giving us the advice concerning the service - we are working on this issue to offer a better standard. Thank you for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 3, 2017 via mobile

Don't book this hotel if you are planing to do business in Berlin. The internet is useless.

PentaHotel is a nice place with good rooms and nice restaurant/reception area.

The staff are ok, some of them shouldn't work with people.

No minibars in the room

Overall a nice place to stay if you are planing to disconnect with the world. I rather go to Maldives instead then.

Stayed: November 2017, traveled on business
Thank Mustafa C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PentaHotels2015, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded November 21, 2017

Dear Guest,

Thank you for taking the time to review our hotel and thanks for giving us the advice concerning the internet - we are working on this issue right now to offer a better standard in the future. We are kind of surprised that you liked our hotel in general, but rated it one star only.
We hope to see you soon again in one of our pentahotels.
Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 18, 2017

We had the pleasure of being put here in this gorgeous hotel by Easyjet due to our flight being cancelled......I was praying for our next flight to be cancelled as well so I could stay an extra night !!! The entrance, restaurant and bar area is absolutely beautiful with candles lit everywhere and imitation log burners. Rooms are immaculately clean and modern. Very comfy beds and pillows and a very modern and again, spotlessly clean bathroom. The staff were so friendly and helpful. Had a lovely meal in the restaurant and breakfast the following day (so much choice). Would definitely consider booking this hotel when we return to Berlin (fantastic city) !

  • Stayed: October 2017, traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank callywallyLiverpool
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PentaHotels2015, Director of Sales at pentahotel Berlin-Koepenick, responded to this reviewResponded October 19, 2017

Dear Guest,

What a great feedback!!! We are delighted that you enjoyed your stay with us. Thank you so much for taking the time to review our hotel. We hope to see you soon again in one of our pentahotels.

Best regards - YOUR Team from the pentahotel Berlin-Koepenick
Simone Bücklein
Sales Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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